Texas Roadhouse

This was where my son chose to have his 14th birthday dinner. He chose the slab of ribs, always hard to go wrong there at TRH.
I chose an 11 oz sirloin MR. When it arrived, I noticed a good chunk of gristle off one edge. Around the other edge looked grayish with some untrimmed fat. I cut into the gristle to see how much I would lose by cutting it out. I expect that some sirloins are great and some need a little trimming at the table. There was a good run of connective tissue running through the middle of the steak. I set the steak off to the side of the table and ate my potato. It took a few minutes for the server to come by and ask how things were. I showed her what I found and told her I wasn’t going to eat it, I just got a bad cut. She asked if I wanted another, I declined because my son was done with his dinner by then and I didn’t want to drag out the time. She left the steak there on the table. I had noticed the manager twice walk by our table and look at the plate with the steak, but never stopped to chat. When the server came back, she cleared away all the plates and asked if we needed anything else. My son got dessert. After he finished, she brought the bill. The first check presented had the full dinner still on the bill. I asked her when she passed by if she would mind having the steak taken off since I didn’t eat any of it. She returned and said the value of the steak had been taken off. The manager took off $10. The 11 oz sirloin dinner is $21.99. So the steak she values at $10, meaning I paid $11.99 for a baked potato and a salad.
Since the server didn’t take the steak away immediately, I’m guessing the manager was never made aware immediately of an issue and did not see the steak before going to the garbage. I’ve had issues with steaks there before, it’s been hit or miss. When it’s good, it’s really good there. I’ve never seen a manager take a partial amount off the bill for someone who didn’t get to eat what they ordered and had a not great dinner experience.
I think I’m just done going there. It’s a gamble when I go. I just did a birthday dinner for another kid back in December and it was great. You can get a couple good trips in a row and then get hit with a bad one. TRH has always been a go to steakhouse for me because I know how it’s supposed to be.
The server was mostly good, very polite and attentive. Just a fumble on making a bad dinner better and not communicating properly with a manager. Also not seeing a manager at the table (especially when I saw her walk by and eye the steak plate pushed to the edge of the table).

Food: 2

Service: 4

Awesome place to grab a meal food was awesome and staff was very friendly and helpful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cactus Blossom, Assortment of Steaks Available

Service gets worse and worse with every visit , I’m always late to get notified for table which ends up putting me at the back of the queue. Waiters check in maybe once after putting in our order. Bread is either doughy and never consistent.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Baked Potato

Food was amazing, as always but I have to take a moment to mention the outstanding service from Jimmy, he was amazing. He took care of us and made our day with how attentive he was. Thank you Jimmy!

From bf:
Indeed, the act of service is a gift which not many us have, but Jimmy does. He’s attention to detail and charismatic attitude shows that Texas Roadhouse is not about the four walls, decoration or food itself. Jimmy not only loves his job but also his customers. I must thank you Jimmy.

Atmosphere: 5

Food: 5

Service: 5

Thank you Zack for everything...
5 huge stars across the board ...
Service,food and the awesome atmosphere 👌

Atmosphere: 5

Food: 5

Service: 5

Every single time I come here, I am treated with respect and professionalism food is always amazing and I love it here !

Atmosphere: 5

Food: 5

Service: 5

Bad service

My lady and I had a very pleasant dinner and the server was great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Assortment of Steaks Available, Fried Pickles, Ribeye Steak and Baked Potato, Smothered Chicken

My steak was cooked to perfection. I love their ranch dressing. The rolls with butter are little bites of heaven!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smothered Chicken, Dallas Filet

The hostess check us in from parking lot by text them made us wait inside for 45 minutes! Then acted like we weren’t checked in when I quested why we were still waiting. Rude!

Atmosphere: 4

Food: 4

Service: 2

Great food and great service!

Atmosphere: 5

Food: 5

Service: 5

We are frequent visitors and it’s always great service and good food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Assortment of Steaks Available, Fries

Great food and service 👌

Atmosphere: 5

Food: 5

Service: 5

Melvin was our server and he was helpful friendly and professional he is a great asset to your team We will definitely be back

Wheelchair accessibility: Easy parking close to the entrance

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ribeye Steak and Baked Potato

The food was excellent. My Caesar salad had a deliciously delectable amount of dressing. My sirloin steak was cooked to perfection. Super tender. I'll definitely come back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ribeye Steak and Baked Potato, Dallas Filet