Had to close the kitchen smoke!! Poor communication
Atmosphere: 2
Food: 1
Service: 2
Sean Mc
Great food and service very nice place Atmosphere very relaxing
Atmosphere: 5
Food: 5
Service: 5
Z Mon’ique
Sadly, I never even had the opportunity to dine at your restaurant. I was calling to inquire about making a reservation for my partner’s birthday. I was informed that you do not take reservations and that I should instead “call an hour before” to check availability, which I responded to by saying, “Okay, that’s totally fine.”
I then asked the representative, “Since I’m celebrating my partner’s birthday, do you do anything special for birthdays?” She replied, “Off the top of my head, I don’t know anything.” There was a long pause after this response, so I followed up by saying, “Would you be able to check with a manager and find out for me, please?” She then said, “Yes, I can do that if you’d like. Give me one second.”
This was the first moment I felt I had to guide her on how to handle the situation. As a customer, I should not have to instruct an employee to seek out information when they don’t know the answer to a question. If you’re unsure, the appropriate response is to find the answer, not to leave the customer waiting or confused.
When she returned to the line, she told me the manager was “busy” and would call me back in the morning. Again, there was a long silence, and I realized she was not going to ask for my phone number. I had to prompt her by saying, “Can I give you my phone number so the manager can call me back?” She responded, “Oh yeah, give me one second.”
At this point, I was already frustrated because this was now the second time I felt I had to coach her through basic customer service steps. This made me question what my experience would be like if I actually came to the restaurant. As a customer, I should not feel like I am guiding someone on how to do their job.
I want to be clear that I remained respectful, kind, and patient throughout the entire interaction. However, after this experience, I ultimately decided not to proceed with giving my phone number or pursuing a reservation. I told her, “Unfortunately, after this interaction, I no longer wish to make a reservation or dine here.” I wished her a good night and ended the call.
I am disappointed because my previous plans for my partner’s birthday were canceled, and I was already under stress trying to find an alternative. Instead of receiving helpful support, I found myself having to walk an employee through how to problem-solve and how to find answers when they did not know them.
Atmosphere: 1
Food: 1
Service: 1
Rita M Ward
Consistently good food. Overall, a quality dining experience.
Atmosphere: 5
Food: 5
Service: 5
Anthony Gabriele
I highly suggest a time limit during busy dinner times. You cannot come close to your waitlist estimates because you allow people to sit like it’s a Michelin restaurant.
Atmosphere: 5
Food: 5
Service: 5
Loreen Parsons
Love Vs Taproom. All the food is excellent, service is great. Acxouatics so-so - it gets noisy. Wish they served Yorkshire Pudding with their Prime Rib though
Atmosphere: 5
Food: 5
Service: 5
kristy morris
Ordered firecracker shrimp salad to go and ended up with plain shrimp on a salad with ranch dressing instead of the dressing that comes with it.
Food: 1
Service: 1
Tianyu Zhu
Great place to get together if you're in the neighborhood!
Atmosphere: 5
Food: 5
Service: 5
John-Findley Wiesner
Miss working here, the food and staff are always on point. I really enjoy their burgers, and their French dip sandwich is amazing.
Had to close the kitchen smoke!! Poor communication
Atmosphere: 2
Food: 1
Service: 2
Great food and service very nice place
Atmosphere very relaxing
Atmosphere: 5
Food: 5
Service: 5
Sadly, I never even had the opportunity to dine at your restaurant. I was calling to inquire about making a reservation for my partner’s birthday. I was informed that you do not take reservations and that I should instead “call an hour before” to check availability, which I responded to by saying, “Okay, that’s totally fine.”
I then asked the representative, “Since I’m celebrating my partner’s birthday, do you do anything special for birthdays?” She replied, “Off the top of my head, I don’t know anything.” There was a long pause after this response, so I followed up by saying, “Would you be able to check with a manager and find out for me, please?” She then said, “Yes, I can do that if you’d like. Give me one second.”
This was the first moment I felt I had to guide her on how to handle the situation. As a customer, I should not have to instruct an employee to seek out information when they don’t know the answer to a question. If you’re unsure, the appropriate response is to find the answer, not to leave the customer waiting or confused.
When she returned to the line, she told me the manager was “busy” and would call me back in the morning. Again, there was a long silence, and I realized she was not going to ask for my phone number. I had to prompt her by saying, “Can I give you my phone number so the manager can call me back?” She responded, “Oh yeah, give me one second.”
At this point, I was already frustrated because this was now the second time I felt I had to coach her through basic customer service steps. This made me question what my experience would be like if I actually came to the restaurant. As a customer, I should not feel like I am guiding someone on how to do their job.
I want to be clear that I remained respectful, kind, and patient throughout the entire interaction. However, after this experience, I ultimately decided not to proceed with giving my phone number or pursuing a reservation. I told her, “Unfortunately, after this interaction, I no longer wish to make a reservation or dine here.” I wished her a good night and ended the call.
I am disappointed because my previous plans for my partner’s birthday were canceled, and I was already under stress trying to find an alternative. Instead of receiving helpful support, I found myself having to walk an employee through how to problem-solve and how to find answers when they did not know them.
Atmosphere: 1
Food: 1
Service: 1
Consistently good food. Overall, a quality dining experience.
Atmosphere: 5
Food: 5
Service: 5
I highly suggest a time limit during busy dinner times. You cannot come close to your waitlist estimates because you allow people to sit like it’s a Michelin restaurant.
Atmosphere: 5
Food: 5
Service: 5
Love Vs Taproom. All the food is excellent, service is great. Acxouatics so-so - it gets noisy. Wish they served Yorkshire Pudding with their Prime Rib though
Atmosphere: 5
Food: 5
Service: 5
Ordered firecracker shrimp salad to go and ended up with plain shrimp on a salad with ranch dressing instead of the dressing that comes with it.
Food: 1
Service: 1
Great place to get together if you're in the neighborhood!
Atmosphere: 5
Food: 5
Service: 5
Miss working here, the food and staff are always on point. I really enjoy their burgers, and their French dip sandwich is amazing.
Never a disappointment
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Awesome service and atmosphere! Food was really great... didn't think anything was crazily overpriced either!
Atmosphere: 5
Food: 5
Service: 5
Great food and atmosphere!!
Atmosphere: 5
Food: 5
Service: 5
Really good food and service
Atmosphere: 5
Food: 5
Service: 5
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
Great service and nice patio seating with view of the golf course. Good selections on the menu lots of tap beers and a full bar. Food was very good.
Atmosphere: 5
Food: 5
Service: 5
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