This place its a joke they all always late infront the door saids opends at 8am and when you are there at 8:00am nothing its ready cause they always all of them LATE😢
Atmosphere: 2
Food: 3
Service: 1
Aritzy Cabrera
I’m a frequent buyer here but after my experience i will Definitely not be going back! I went In Monday to place a order for my older daughter birthday, my younger daughter wanted bread so we headed to the window my daughter pointed out what she wanted when i was Going to get the piece of bread i saw Something moving it took me seconds to visualize what i was Actually seeing, which was a worm!!! Alive and moving outside the bread! I was Disgusted and told my daughter we are definitely not buying anything i asked for my refund deposit back. I called Later that day asking to speak to the owner was told i would Get a call back never happened. They were still open as if nothing had happened i told Them the least they should have done was close for the day deep clean everything and find the mistake and person responsible. It is a huge safety hazard!!!! Never will be going back or recommending to anyone!!
Atmosphere: 1
Food: 1
Service: 1
Juanita Rodriguez
The cashier girl was very rude!!!! Location on Camelback.
Atmosphere: 3
Food: 5
Service: 1
Donnie P
One of the best Mexican bakeries in Phoenix.
Atmosphere: 5
Food: 5
Service: 5
Aurelio Flores-Yáñez
Great taste
Atmosphere: 5
Food: 5
Service: 5
Evelyn Catalan
I have been a loyal customer of your establishment for as long as I can remember. My family frequents your business, and I’ve recommended you to numerous friends and neighbors over the years. Unfortunately, I am writing to express my deep disappointment with a recent experience that has caused me to reconsider my support.
This is the second time I’ve received an incorrect cake order. The first incident involved a cake for my partner’s daughter; the decoration did not match what was requested, though the issue was acknowledged and corrected. However, today’s experience was particularly frustrating and disheartening.
I placed my cake order a week in advance, clearly communicated the design specifications, provided reference photos, and reviewed and signed the order form to confirm everything was correct. When I arrived at 2:00 PM to pick up the cake—despite being told earlier that it was ready by 12:00 PM—I discovered it had not been made according to the agreed design.
I immediately brought this to the team’s attention, and they assured me the issue would be fixed. However, after taking the cake back, the corrections made were even worse. I showed the staff the reference image again and even offered my phone to assist them. I was then informed the original baker was not present and that was the reason for the error, but I find this an unacceptable excuse for such a significant oversight.
In addition, at no point during the ordering process was I informed that silver icing or decoration was unavailable. This lack of transparency is unprofessional, especially for a custom order costing over $122.94 I did not leave your store until 3:30 PM—well over an hour after arriving.
When I arrived at the event and finally opened the cake, I was even more disappointed to find that the frosting color and decorations were incorrect, and the cake flavor and internal details did not match what I had ordered. This was not only frustrating but also embarrassing, as the cake was meant for a special surprise celebration.
Given the circumstances and the poor quality of service and product, I am formally requesting a refund. I hope this issue will be taken seriously, as my experience does not reflect the high standards I’ve come to expect from your business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Birthday Cake
magdalena Garcia
On November 23, 2024, about between 2:00 and 3:00 p.m., we bought a cake that was already made, I had the worst embarrassment of my life, the cake was stale, the milk was sour, unfortunately it ruined my daughter's party. Don't buy cakes that are already made because they don't take them off sale there even if they are spoiled. Unfortunately you can't return the cake because we had already cut everything, no one said anything. When I last tried the cake, I realized why everyone was leaving it. the cake aside Very bad experience, I do not recommend buying a cake already made previously in that place. THE WORST SHAME OF MY LIFE ON A DAY THAT SHOULD BE VERY SPECIAL.
Rodrigo Espinoza
Very good cakes
shawna adams
Bought a cake and it said it's girl instead of it's a girl and the capital I was an upside down t and when asked if they could fix it they refused to do so would not recommend this place to any one
Terrible attitude of the manager and those who serve. They serve you as if they were doing you a favor by selling you bread. The old lady who works there has a horrible attitude. If you don't want to work, don't do it. I do not recommend.
Atmosphere: 1
Food: 3
Service: 1
Rocio Licea
The cakes here are delicious and the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Nereyda Lozano
Not welcoming at all when you walk in they act like your not even there worst customer service never going back
David Palacios
The staff is very unhelpful. Sold me the wrong cake and then refused to exchange or refund. Said that since it was paid for they can’t return due to Their own error!!
Atmosphere: 1
Food: 1
Service: 1
jose cuellar
A good place to buy delicious cakes, recommended and very good service.
This place its a joke they all always late infront the door saids opends at 8am and when you are there at 8:00am nothing its ready cause they always all of them LATE😢
Atmosphere: 2
Food: 3
Service: 1
I’m a frequent buyer here but after my experience i will Definitely not be going back! I went In Monday to place a order for my older daughter birthday, my younger daughter wanted bread so we headed to the window my daughter pointed out what she wanted when i was Going to get the piece of bread i saw Something moving it took me seconds to visualize what i was Actually seeing, which was a worm!!! Alive and moving outside the bread! I was Disgusted and told my daughter we are definitely not buying anything i asked for my refund deposit back. I called Later that day asking to speak to the owner was told i would Get a call back never happened. They were still open as if nothing had happened i told Them the least they should have done was close for the day deep clean everything and find the mistake and person responsible. It is a huge safety hazard!!!! Never will be going back or recommending to anyone!!
Atmosphere: 1
Food: 1
Service: 1
The cashier girl was very rude!!!! Location on Camelback.
Atmosphere: 3
Food: 5
Service: 1
One of the best Mexican bakeries in Phoenix.
Atmosphere: 5
Food: 5
Service: 5
Great taste
Atmosphere: 5
Food: 5
Service: 5
I have been a loyal customer of your establishment for as long as I can remember. My family frequents your business, and I’ve recommended you to numerous friends and neighbors over the years. Unfortunately, I am writing to express my deep disappointment with a recent experience that has caused me to reconsider my support.
This is the second time I’ve received an incorrect cake order. The first incident involved a cake for my partner’s daughter; the decoration did not match what was requested, though the issue was acknowledged and corrected. However, today’s experience was particularly frustrating and disheartening.
I placed my cake order a week in advance, clearly communicated the design specifications, provided reference photos, and reviewed and signed the order form to confirm everything was correct. When I arrived at 2:00 PM to pick up the cake—despite being told earlier that it was ready by 12:00 PM—I discovered it had not been made according to the agreed design.
I immediately brought this to the team’s attention, and they assured me the issue would be fixed. However, after taking the cake back, the corrections made were even worse. I showed the staff the reference image again and even offered my phone to assist them. I was then informed the original baker was not present and that was the reason for the error, but I find this an unacceptable excuse for such a significant oversight.
In addition, at no point during the ordering process was I informed that silver icing or decoration was unavailable. This lack of transparency is unprofessional, especially for a custom order costing over $122.94 I did not leave your store until 3:30 PM—well over an hour after arriving.
When I arrived at the event and finally opened the cake, I was even more disappointed to find that the frosting color and decorations were incorrect, and the cake flavor and internal details did not match what I had ordered. This was not only frustrating but also embarrassing, as the cake was meant for a special surprise celebration.
Given the circumstances and the poor quality of service and product, I am formally requesting a refund. I hope this issue will be taken seriously, as my experience does not reflect the high standards I’ve come to expect from your business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Birthday Cake
On November 23, 2024, about between 2:00 and 3:00 p.m., we bought a cake that was already made, I had the worst embarrassment of my life, the cake was stale, the milk was sour, unfortunately it ruined my daughter's party. Don't buy cakes that are already made because they don't take them off sale there even if they are spoiled. Unfortunately you can't return the cake because we had already cut everything, no one said anything. When I last tried the cake, I realized why everyone was leaving it. the cake aside Very bad experience, I do not recommend buying a cake already made previously in that place. THE WORST SHAME OF MY LIFE ON A DAY THAT SHOULD BE VERY SPECIAL.
Very good cakes
Bought a cake and it said it's girl instead of it's a girl and the capital I was an upside down t and when asked if they could fix it they refused to do so would not recommend this place to any one
Very good attention
Restaurantji Recommends
Terrible attitude of the manager and those who serve. They serve you as if they were doing you a favor by selling you bread. The old lady who works there has a horrible attitude. If you don't want to work, don't do it. I do not recommend.
Atmosphere: 1
Food: 3
Service: 1
The cakes here are delicious and the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Not welcoming at all when you walk in they act like your not even there worst customer service never going back
The staff is very unhelpful. Sold me the wrong cake and then refused to exchange or refund. Said that since it was paid for they can’t return due to Their own error!!
Atmosphere: 1
Food: 1
Service: 1
A good place to buy delicious cakes, recommended and very good service.
Atmosphere: 5
Food: 5
Service: 5
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