Burger King

20039 N 19th Ave, Phoenix
(602) 426-8111

Recent Reviews

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Cassandra Mires

Side door locked, menus not up, staff looks like they just woke up out of bed, food was not fresh, in fact, hamburger bun was hard, fries were ancient and just reheated, no ice in soda fountain machine, after purchasing the churro fries... 2 minutes later, told they were out. Also, flavors out for the Dr. Pepper selection on both sides of fountain machine. Oh! As I'm writing this review - I hear the front lady tell the customer that their burgers are down... no red meat and that they can only cook the chickens!! 🐔 I am not making this up... hilarious. You need a new staff and management for sure. Yikes. First time here and never coming back.

Atmosphere: 2

Food: 2

Service: 2

Rick Obenshain

Place was not at all busy. Ordered two Whopper Jr. The hamburger buns were very stale. This was the third time I eaten here- it is likely the last!

Atmosphere: 3

Food: 1

Service: 4

Jazzy Fade

Nice employees, but the food at this particular location is absolute trash, I gave them 3 chances and all three times the food was HARD, cold , and the dining area/lobby is filled with flies I spent more time swatting flies then anything. Send an inspector, I wont be returning. Ima go to the Burger King on Bell

Atmosphere: 1

Food: 1

Service: 5

s j

Only (2) cars in the drive thru and (3) cars in parking lot... TOOK ME ALMOST 15 MINUTES TO GET A CHICKEN SANDWICH!! Asked for a refund of course, no apologies given, complete and total incompetence, only told by manager Tim that we have new people working, never a "im sorry" or anything. At 3pm in the afternoon you cannot complete a chicken sandwich order within 15 minutes at a Burger King????
Wow, save your time and money folks, Burger King clearly does not care for you (the customer) at all, i mean zero care given at this location period.
You lost a lifetime customer Burger King...

Atmosphere: 1

Food: 1

Service: 1

samantha clinkscales

I ordered on doordash, doordash doesn't give the option at this location for plain, you just unchecked the options no big deal. One of the workers however is very upset about this and in big letters wrote there nun on it just say plain! Which is funny but also just make the burger bro lol we all have bad days 🤣 I would if I could plus you got the other one that wasn't plain wrong and wrote aggressively onto the burger PLAIN!

Atmosphere: 1

Food: 3

Service: 1

Jimmy Forrester

They have no pricing on the menu for meals and value meals ( and it's not free) You have to ask. What a joke. Will not be going back. Update after received order. Fries cold and look at the size of a double cheeseburger. This is not a slider or anything special. These fast food places that are like this I don't know how they stay in business.

Atmosphere: 3

Food: 1

Service: 1

Mista Bubonic

Usually pretty good. Every now and again the food won't be fresh or if I ask for something to not have bacon it ends up with bacon. But other than that pretty good.

Vegetarian options: Try it out.

Dietary restrictions: Sometimes I've gotten bacon on certain items that I've asked to not have bacon.

Kid-friendliness: It doesn't have a play area but is clean enough to have your kids at.

Wheelchair accessibility: Yes

Atmosphere: 3

Food: 3

Service: 3

Renee Barbere

The most disgusting burger ever! Old lettuce and cold fries and the burger wasn’t even hot! Worst BK I have ever been too and plan to never go back!

Atmosphere: 1

Food: 1

Service: 1

Manuel Yanes

We waited 25 mins to get our food. One whopper meal and two nugget meals. The meat on the whopper was cold and so were the fries. We went Sunday 6:30pm and was not busy. Maybe it’s new staff that needs training? One guy asked for a refund because got tired of waiting and other customer asking how much longer for his food.

Atmosphere: 3

Food: 1

Service: 1

strong Mario bros

They tried to charge me for two extra combos. No hair nets, didn’t wear gloves, gave the wrong size cups, food was cold, messed up the order. There was a crazy lady in the kitchen yelling, "You need to say thank you!" The bathroom smelled worse than a Porta Potty in the middle of summer that hasn't been cleaned for two months. There was white powder (probably cocaine) in the bathroom, the sink was falling off the wall, and the tables were gross.

Atmosphere: 1

Food: 1

Service: 1

Timberly “PhxTimbo13”

Great food and service. Unfortunately, the dining room is always dirty.

Atmosphere: 3

Food: 5

Service: 5

Chase

This place is right around the corner from my house so its a normal go to for my wife and I if we're not in the mood to cook. That being said I've had some bad luck lately and some comments to the owners. The last 4 times I've gone I've asked for sauce and they failed to put them in my bag. That being said the food itself for the most part has been relatively good. One item I won't order again is the spicy chicken sandwich. It was all sorts of odd. The chicken was super tough outside and cold inside. Im not going to give them a low rating becuase they are always friendly Nd for the most part the food is good.

Alex Fischer

Employees do not know what they are doing
Food is terrible and undercooked
I swear the lady of the widow is on speed

Atmosphere: 1

Food: 2

Service: 1

anita sayers

Friendly crew, great service and food and coffee were nice and hot ?

Atmosphere: 4

Food: 5

Service: 5

Emi

Food is overcooked and dry

Atmosphere: 2

Food: 1

Service: 2

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