I’m at Carl’s Jr at 35th ave and Bell Rd and there are employees inside but they are not attending us. We went thru the drive-thru and they are refusing service and they don’t say why. The hours displayed in the door and on the internet says it opens at 6am and it’s past 6am already. This is very frustrating!
Atmosphere: 1
Food: 1
Service: 1
Silvia Montes
For some reason fast food now it is a real lease food. 😁😁
Atmosphere: 4
Food: 3
Service: 4
Peach Millers
At this point this place should just be shut down they have people running the drive-through that you can’t even understand what they’re saying and they can’t understand what you’re saying and you have to wait an hour to get your food while they take everybody else’s orders and give everybody else their food yours food sits there on the counter and gets ice cold by the time it gets to you if you do go here be prepared to wait 45 minutes in the lobby just to get your order Also it’s very dirty and they have a lot of homeless people coming in and out and using the fountain drinks. and touching everything and also the people that work here they have gloves, but they take them off, and thay stick their hands in all the food very terrible service and it has not gotten better. This is the fourth time I’ve been there and this is going to be my last time going. I waited for 30 minutes to get my food to go and they still didn’t get my order right
Burton Munson
Pros: The burger was fantastic. Employees were friendly & did a great job. Food was ready a few minutes after ordering on the app. Prices were decent, all things considered.
Cons: It felt like it was 85 degrees inside the restaurant. My milkshake was completely melted when it was given to me (only a few minutes after it was ordered). I didn't order strawberry milk, I wanted a milkshake. It's supposed to be cold & almost too thick to get up the straw. Maybe the high temp inside the building was a factor. If you can't make a milkshake, just make the app say your machine is down. Don't serve one with the thickness of water.
Atmosphere: 2
Food: 3
Service: 5
Michael Blanchard
Employees looking on their cell phones while making food. Not changing gloves after using cell phone. Just gross!!! This has happened on multiple visits! Maybe the health department should be made aware
Atmosphere: 1
Food: 3
Service: 1
tdub W.
Employee was very nice and accommodating when I asked to have my zucchini cooked a little longer. She even suggested parking in the shade while waiting since it would take longer. Great customer service!
Caitlyn Judd
Food was delicious. Got the new Sourdough Star. The general manager is very friendly and fun to talk with. Makes your experience here enjoyable!
Heather Bible Zink
The customer service here is awesome!
Lorinda Supinger
Ordered with Grub Hub awful food, cold , criss cut fries were black and hard !
Justin Media
While dining thereI was pleasantly surprised by the exceptional service provided by a worker named Jayden. His helpfulness made the dining experience truly enjoyable. From taking the time to understand my order to ensuring that everything was prepared to my liking, Jayden’s dedication to providing excellent customer service was evident. His friendly demeanor and willingness to assist with any needs made the visit memorable and left a lasting positive impression.
Due to having to be required to give a rating im giving them a 1 star rating. Where do i start... I placed my order for pick up at 11pm and then made my way to the restaurant to pick up my order which the app stated it would be ready by 11:15, i arrived at 11:11 with 4 minutes to wait on my food. I pulled up through the drive through and was greeted by what seemed to be a manager named Chris, to which he informed me that it would be another 4 minutes before my order was ready and asked me to park in front of the doors facing bell rd. I proceeded to do so and waited, about 10 or so minutes had gone by and the other 4 vehicles that the manager stated that he had in drive thru had already left. I went ahead and called into the restaurant to which i saw Chris go look at the phone and proceeded to answer it and then hang up. Finally, after i got tired of waiting i went into the drive thru lane, i got up to the speaker box and nothing, no greeting. However, when another car pulled up behind me it was an instant greeting. When we were the 2nd car in line at the window, needless to say when we finally got our food the onion rings were hard, we got asked if we even purchased drinks with the combo and had to show proof by showing the receipt that was handed and then when we notated that they forgot the onion rings on the order he went to correct the matter and you could hear him tell the cook that he needed them just so he could get rid of us. Needless to say i was disappointed in the way this was completely handled, i can understand sometimes things taking time but try to at least inform your customers, i personally have worked in the fast food industry and have never experienced this long of a timeframe from when the food was ordered to the time it was finally received, overall the order was placed at 11pm and it took till 11:40 to get the food in my hands. This overall was just a piss poor experience and i would not recommend anyone go to this place at all.
PrimeTime Luxury Rentals
Its not 24h guys
MadmoneyMurph Kingdom
This place has great rewards for eating there. The burgers are top notch.
Pastor Smith
Jonathan and issac got the food made before i ordered it
Symantha
Since my review yesterday was deleted, I will go ahead and share again. The girl with the red hair is completely unprofessional and rude, my order was super simple 2 spicy chicken combos. I get my total being over $25 and I mention that the last time I came It was under $20 for our exact same meal. She giggled.. I get my food (I should’ve checked) go back to work and both the orders are wrong, HB Chicken sandwich… I pack the food back up and take it in, stood at the counter for 5 minutes before anyone acknowledged me, stated my food is wrong and I’d just like the correct sandwiches, she then proceeded to have attitude. She gives me the food and slides the bag to me I asked if I could have the difference back and she looked confused. I told her one meal is $12 one is $7 I paid for 2 and there is a difference in price, she gives me the $8.25 back with attitude of course, and because this was company money I asked for the receipt that she printed out for me to staple to the original. More attitude came and said she didn’t do anything different I stated it was company money and I need a duplicate receipt and she denied and told me to have a good day. The fact this place is so close to our business and we were happy to have a new place for lunch to eat the last time we were there was great, because we didn’t have to deal with her, they go by a S.U.P.E.R slogan and fail to meet any of the meanings. The lack of customer service is so horrible you can’t even get a smile at the window. The owner or district manager should be ashamed to over see this place.
I’m at Carl’s Jr at 35th ave and Bell Rd and there are employees inside but they are not attending us. We went thru the drive-thru and they are refusing service and they don’t say why. The hours displayed in the door and on the internet says it opens at 6am and it’s past 6am already. This is very frustrating!
Atmosphere: 1
Food: 1
Service: 1
For some reason fast food now it is a real lease food. 😁😁
Atmosphere: 4
Food: 3
Service: 4
At this point this place should just be shut down they have people running the drive-through that you can’t even understand what they’re saying and they can’t understand what you’re saying and you have to wait an hour to get your food while they take everybody else’s orders and give everybody else their food yours food sits there on the counter and gets ice cold by the time it gets to you if you do go here be prepared to wait 45 minutes in the lobby just to get your order Also it’s very dirty and they have a lot of homeless people coming in and out and using the fountain drinks. and touching everything and also the people that work here they have gloves, but they take them off, and thay stick their hands in all the food very terrible service and it has not gotten better. This is the fourth time I’ve been there and this is going to be my last time going. I waited for 30 minutes to get my food to go and they still didn’t get my order right
Pros: The burger was fantastic. Employees were friendly & did a great job. Food was ready a few minutes after ordering on the app. Prices were decent, all things considered.
Cons: It felt like it was 85 degrees inside the restaurant. My milkshake was completely melted when it was given to me (only a few minutes after it was ordered). I didn't order strawberry milk, I wanted a milkshake. It's supposed to be cold & almost too thick to get up the straw. Maybe the high temp inside the building was a factor. If you can't make a milkshake, just make the app say your machine is down. Don't serve one with the thickness of water.
Atmosphere: 2
Food: 3
Service: 5
Employees looking on their cell phones while making food. Not changing gloves after using cell phone. Just gross!!! This has happened on multiple visits! Maybe the health department should be made aware
Atmosphere: 1
Food: 3
Service: 1
Employee was very nice and accommodating when I asked to have my zucchini cooked a little longer. She even suggested parking in the shade while waiting since it would take longer. Great customer service!
Food was delicious. Got the new Sourdough Star. The general manager is very friendly and fun to talk with. Makes your experience here enjoyable!
The customer service here is awesome!
Ordered with Grub Hub awful food, cold , criss cut fries were black and hard !
While dining thereI was pleasantly surprised by the exceptional service provided by a worker named Jayden. His helpfulness made the dining experience truly enjoyable. From taking the time to understand my order to ensuring that everything was prepared to my liking, Jayden’s dedication to providing excellent customer service was evident. His friendly demeanor and willingness to assist with any needs made the visit memorable and left a lasting positive impression.
Restaurantji Recommends
Due to having to be required to give a rating im giving them a 1 star rating. Where do i start... I placed my order for pick up at 11pm and then made my way to the restaurant to pick up my order which the app stated it would be ready by 11:15, i arrived at 11:11 with 4 minutes to wait on my food. I pulled up through the drive through and was greeted by what seemed to be a manager named Chris, to which he informed me that it would be another 4 minutes before my order was ready and asked me to park in front of the doors facing bell rd. I proceeded to do so and waited, about 10 or so minutes had gone by and the other 4 vehicles that the manager stated that he had in drive thru had already left. I went ahead and called into the restaurant to which i saw Chris go look at the phone and proceeded to answer it and then hang up. Finally, after i got tired of waiting i went into the drive thru lane, i got up to the speaker box and nothing, no greeting. However, when another car pulled up behind me it was an instant greeting. When we were the 2nd car in line at the window, needless to say when we finally got our food the onion rings were hard, we got asked if we even purchased drinks with the combo and had to show proof by showing the receipt that was handed and then when we notated that they forgot the onion rings on the order he went to correct the matter and you could hear him tell the cook that he needed them just so he could get rid of us. Needless to say i was disappointed in the way this was completely handled, i can understand sometimes things taking time but try to at least inform your customers, i personally have worked in the fast food industry and have never experienced this long of a timeframe from when the food was ordered to the time it was finally received, overall the order was placed at 11pm and it took till 11:40 to get the food in my hands. This overall was just a piss poor experience and i would not recommend anyone go to this place at all.
Its not 24h guys
This place has great rewards for eating there. The burgers are top notch.
Jonathan and issac got the food made before i ordered it
Since my review yesterday was deleted, I will go ahead and share again.
The girl with the red hair is completely unprofessional and rude, my order was super simple 2 spicy chicken combos. I get my total being over $25 and I mention that the last time I came It was under $20 for our exact same meal. She giggled.. I get my food (I should’ve checked) go back to work and both the orders are wrong, HB Chicken sandwich… I pack the food back up and take it in, stood at the counter for 5 minutes before anyone acknowledged me, stated my food is wrong and I’d just like the correct sandwiches, she then proceeded to have attitude. She gives me the food and slides the bag to me I asked if I could have the difference back and she looked confused. I told her one meal is $12 one is $7 I paid for 2 and there is a difference in price, she gives me the $8.25 back with attitude of course, and because this was company money I asked for the receipt that she printed out for me to staple to the original. More attitude came and said she didn’t do anything different I stated it was company money and I need a duplicate receipt and she denied and told me to have a good day. The fact this place is so close to our business and we were happy to have a new place for lunch to eat the last time we were there was great, because we didn’t have to deal with her, they go by a S.U.P.E.R slogan and fail to meet any of the meanings. The lack of customer service is so horrible you can’t even get a smile at the window. The owner or district manager should be ashamed to over see this place.
Loading...