Chick-fil-A

1850 W Bethany Home Rd, Phoenix
(602) 654-1850

Recent Reviews

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Terri Bostic

When I drove up there was a long line. But the staff moved fast, politely and got my order right. Just want to give a high five. Keep it up.

Atmosphere: 5

Food: 5

Service: 5

David Jeffrey

Understaffed, GM?

Service: 1

A. Alicia

I decided to use all my points I had been saving. I was given the food and drink with no straw, was not offered sauce, and no napkins. I guess using the points you've spent money to earn is not as good as paying. 🤷‍♀️

Kim Williams

Food here is great I was picking up an order for delivery short wait time place was very busy and staff handled it very well.

Atmosphere: 4

Food: 4

Service: 4

Derek Rankin

Fast service and great food. Even when the drive thru is packed they seem to get you rite thru.

Atmosphere: 3

Food: 5

Service: 5

Kerome Nemes SR

The wait for takeout was long..

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Spicy Chicken Sandwich

Adam Smith

Just stopped by and this is my first experience ever with a rude chik fila employee. I think her name was Jessica but she needs a serious attitude adjustment. If you don't like your job don't take it out on paying customers.

Atmosphere: 4

Food: 4

Service: 1

Charity Aherns

To many birds trying to eat your food and get close so close that you can reach them

Atmosphere: 2

Food: 5

Service: 5

Adrian C

Garbage location don’t even bother driving here

Atmosphere: 1

Food: 1

Service: 1

Gordon M.

It's been awhile since I've had Chick-Fil-A and we were close by this one all day. This location is unique in the sense that you can only walk up and counter order from an outdoor kiosk or use the drive thru. There's a shaded lovely area to eat at if it's not too hot, though misters help a little if it is. Monica was super friendly taking both orders (for there and to go) and the food was prompt, hot and delicious. Tried a mashup sandwich from @Iamfromkorea and is was decadent. They seem to run a really smooth operation here and the delivery orders they where pushing out were gargantuan.

Atmosphere: 4

Food: 5

Service: 5

Javier Businesse

Great food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich

Alex Moniuszko

I was very disappointed with my experience with ordering from this Chick fil a location. I ordered my meal through the app and utilized chick fil a delivery. It charged my card and showed up on my transactions and gave me an estimate delivery of 30-45 mins. After an hour went by I attempted to contact the store to speak to a team leader and it went to voicemail. So I contacted the customer service line who told me they would reach out on their end to contact me regarding my order. Its been 2 days and I still have not received a call. I never received a phone call on if my food was on its way and it never got delivered. I attempted multiple times to call the store to get this issue resolved and always was sent to voicemail. Very disappointed in my experience and wouldnt recommended ordering from this location.

Service: 1

Scott Siwinski

Employees are awesome and very pleasant to deal with.

Atmosphere: 5

Food: 5

Service: 5

Javae D

Quick and good

Recommended dishes: Nuggets, Sauce, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich

Jacqueline

My experience at this Chick-fil-A was incredibly disappointing and embarrassing. I was given a gift card for a free breakfast sandwich to make up for a previous order mistake, only to find out it was expired. What was truly frustrating was the way the manager, Chris Martin, handled the situation.

Instead of handling it with the kind of customer service Chick-fil-A is known for, he simply bent the card back and forth, repeatedly stating there was nothing he could do. I was made to feel as though this was my fault, even though I had just received the expired card this month. All he offered was a free drink and a number to call, which felt like a complete dismissal of the issue.

The entire exchange was not only unhelpful but truly embarrassing. After being told my card couldn't be honored, I was forced to pay the $4.00 for the sandwich myself. I will never be returning to this specific location.

Atmosphere: 1

Food: 1

Service: 1

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