Chipotle Mexican Grill

Frustrated and disappointed.
I’ve held back from complaining the first two times, but this is the third time I’ve ordered online, paid for extras, and didn’t receive them. To make it worse, they also got my protein wrong—again. If I’m paying for specific items, I expect to get what I ordered. Chipotle needs to take more care with online orders and respect their customers’ time and money. DO BETTER CHIPOTLE!!!

Atmosphere: 1

Food: 1

Service: 1

I wish I could tell you how the protein tastes but they literally give you any, the first time I asked if I could get a little more, they literally charged me double chicken…. What?!?!

Atmosphere: 2

Food: 1

Service: 2

Whoever was working the night shift today was extremely rude. I’ve never had any issues at this location before everyone’s always been so nice. This was my first time seeing the girl and guy with glasses who were working tonight. I’ve seen other employees before, but not them.

I usually get extra cheese on my veggie bowl and it’s never been a problem. I told the girl that I wanted two to three handfuls but not a full hand full of cheese, which isn’t that much. she kept getting small amounts. So, I had to keep asking for more. That’s why I said “a handful,” so it would be easier.

I’m not sure if she was trying to be funny or not, but she kept adding tiny amounts, like very small. I just let it go and didn’t say anything. But while she was doing that, she was also looking at the other worker and making faces, which was unprofessional.

Then when I got to the register, the guy said, “Next time they ask for extra cheese, tell them no.” That was unnecessary, especially since it’s not like she gave me a ton of cheese — and there was plenty left in the container. If she had just given me two half handfuls, it wouldn’t have been an issue at all.

Every other time I’ve come, it’s been perfectly fine when I ask for extra cheese. It’s not like I’m filling my whole bowl with it. I don’t even get meat in my bowl, so I really don’t understand the problem. The whole time she was making faces and being rude I was quiet. I only said something at the end when he said next time tell them no. It makes me uncomfortable and when stuff like this happens or when the person is making faces with the other employee. Mind you everyone else is always nice and it’s always different people I see. A manger for sure needs to have a talk with them. Maybe they were having a bad day but don’t take that out on me especially when I’m spending money.

Service: 1

Chipotle is my idea of fast food. It's actually food and it's fast. The workers speak without regard for any speed limits which makes it hard for old ears to make out what they say.

Atmosphere: 4

Food: 5

Service: 4

EVERY SINGLE TIME!!!!!!!!!!!!! I always order on the app and i never get my chips and guac???? i pay $5+ for the chips and guac and still nothing? Not to mention every time I order steak which is significantly more expensive than anything else on the menu- the person putting the steak in my bowl empties out half the steak frorm the ladel leaving me with 4 lil cubes??? i won't bother ever going to any other chipotle ever again

Atmosphere: 1

Food: 1

Service: 1

I’m going to report this location and chipotle to the Better Business Bureau at this point they do not appreciate there customers at all there very disrespectful and Vindictive!! I went in for a salad and revived nothing but nasty attitude! A worse food ! Kalib is an awful person whom is rude and condescending with filthy finger nails he is extremely disrespectful to the Ethnic workers and is extremely comfortable with being rude to fellow employees! He did this in front of my face from what I understand he is a lead not a manager an even if he was a manager you don’t speak to people like your God I will never spend another penny with this brand specifically because of him ! Get it together Chipotle!

Atmosphere: 1

Food: 2

Service: 1

Seems like they're always overstaffed and still a long wait in line

Atmosphere: 1

Food: 4

Service: 1

Great food. Interesting atmosphere!

Atmosphere: 4

Food: 5

Service: 5

Ordered a sofritas bowl with salsas and toppings. I received a bean and rice bowl with a splash of corn. Bowl wasn’t even halfway filled. Ordered online and received a $2 credit for a $20 bowl. Highly recommend avoiding this location. My entire office is laughing at how bad this order was and are looking for another option as I type this.

Food: 1

Service: 1

Ordered online and the burrito they gave me was the size of a taco.

Atmosphere: 1

Food: 1

Service: 1

Grt food

Atmosphere: 5

Food: 5

Service: 5

Emma is UH MAZE ING!! I've been in that restaurant 30 times at least! She was doing the job of at least 3! Easily! And the burrito was great, just as usual. But wow Emma! You're a beast

Atmosphere: 5

Food: 5

Service: 5

Mediocre service, bad vibe, and normal food compared to every other chipotle.

Atmosphere: 1

Food: 4

Service: 3

I got a free burrito coupon from watching EVO came here to redeem and got my tasty burrito that was also big. Very good

Atmosphere: 5

Food: 5

Service: 5

During lunch rush, when they added something in the bowl I didn't want(grilled veggies) they stopped everything trying to pick out everything by hand to save want meager portions they now give - crazy how far this chain has fallen, always hit or miss

Atmosphere: 3

Food: 2

Service: 1