Chipotle Mexican Grill

This is the second time I’ve done an in-store pickup at this location, and it’s been terrible both times. I stand in the pickup line and not a single employee acknowledges me—they just glance over and keep going. I always end up having to call someone over myself.

On top of that, I waited 30+ minutes for a pickup order that the app said was already ready. Meanwhile, employees keep making orders for people who just walked in, while pickup customers get ignored.

The whole point of pickup is supposed to be faster, but I end up waiting longer than if I had ordered in person. Super disappointing.

Service: 1

Tired to order big this time but every portion was so small I had to ask for a double on all items and she closed the burrito while I was asking for sour cream and she rolled it back half-donkey (can’t say the rear or this review won’t make it)

Atmosphere: 1

Food: 1

Service: 1

The food was delicious. Portions could have been bigger. There should not be an upcharge for chimichurri. The gentlemen are nicer than the girls who work here. I do not eat meat or beans so it was nice to have options.

Atmosphere: 3

Food: 5

Service: 3

This is the very best

Atmosphere: 5

Food: 5

Service: 5

Had an issue with my order and the manager Anna helped resolve it in a timely manner. Restaurant was clean, crew worked fast.

Atmosphere: 5

Food: 5

Service: 5

All the staff was extreme friendly and helped me resolve my issue!

Atmosphere: 5

Food: 5

Service: 5

Came in for a quick dinner. Dillan was the only person behind the line helping with food. He kept the line going, served us regular portion and even though busy he was nice and attentive. Good job Dillan!

Atmosphere: 4

Food: 4

Service: 5

5 stars! I had just gotten off work and mistakenly ordered my food to the wrong location. The management Mariah and cashier Ana were so patient with me in helping my cancel my initial order and place a new order. The food was amazing and fresh . Thanks Mariah and Ana.

Atmosphere: 5

Food: 5

Service: 5

Worst chipotle ever. Literally the cashier/ worker choose to stock napkins and stack trays instead help paying customers. After being in the store for 6 minutes, she did help the group before me and then went back to rearranging chips and smiling at co-workers.

Service: 1

Missed an entire burrito for my kid. First time ever going to chipotle and won’t be back. Their call service sucks.

Atmosphere: 1

Food: 1

Service: 1

Have food ready before

Atmosphere: 1

Food: 1

Service: 1

Slow slow slow slow !!!!!

Came in at opening. I was informed no beans for 15-20 minutes. Unacceptable Chipotle, do better.

Atmosphere: 1

Food: 1

Service: 1

Fast friendly service. Lots of options to choose from.

Atmosphere: 5

Food: 5

Service: 5

A special shoutout to Mariah Powers! She was so sweet and helpful! The staff was nice and quick!

Atmosphere: 5

Food: 5

Service: 5