Church's Texas Chicken

4296 W Thomas Rd, Phoenix
(602) 272-9127

Recent Reviews

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Christian Hernandez

Bad chicken and bad customer service

Atmosphere: 1

Food: 1

Service: 1

Ruthie Davis

They tried to sell me old coleslaw, but I opened the package and saw that it was brown.

Atmosphere: 5

Food: 5

Service: 1

Marisol Paredes

Please do not go here for your own good and mental health. Ordered online and when we went to pick up they stated they did not have the jalapeno bombers even though I payed for it online and it didn't state that there. Also I ordered the chicken and they said it was going to take 25 minutes once we went to pick it up even though online it said 15 minutes and also it seemed like the employees did not want to make a new batch of spicy chicken because they were trying to persuade us to get the original chicken instead saying the spicy would take too long and they also didn't start our order right away and waited awhile before telling us. Aside from that since they didn't have the jalapeno bombers I asked for a refund and they said they couldn't refund my money to my card since it was online and tried to make me get something else even though I didn't want it. I have never had any bad experiences in my usual churches chicken location that I go to but this is by far the worst service ever. Never going here again and the employees here don't do anything for customers . I have worked in customer service and I was also very friendly and tried my best to help a customer and gave options, but here it seems like the people weren't very well trained at all. I was very much stressed during the process of just trying to get a good meal after a long trip. So I do not recommend this location at all .

Atmosphere: 1

Food: 1

Service: 1

Jose Miguel

I went to get a 16 Piece then I got 16 tenders instead of the 16 piece horrible service never recommend!

Atmosphere: 1

Food: 1

Service: 1

Bryan Colter

They are very sweet and friendly

Atmosphere: 5

Food: 5

Service: 5

Bailey Bailey

I ordered the Texas house chicken and it was dry and it was cold the french fries were cold and nasty

Atmosphere: 1

Food: 1

Service: 1

Gaby Lamarque

I went in the night and they told me they did not have any snack wraps or boneless wings. The girl then proceeded to tell me they don’t have any chicken???? Then she said they don’t have tortillas. Drove here for nothing

Makuraudo

Just normal people here, working their jobs.

Food is great, if you come in person you'll probably wait for them to make it fresh for you, which can take 10-20 minutes.

Atmosphere: 5

Food: 5

Service: 5

calvin Lindley

Place wasn't that clean. To many young people, not enough working .the restaurant is not going anywhere

Atmosphere: 2

Food: 3

Service: 3

Ruah

They don’t know how to fry and season chicken, right

J

Honestly go to another location, the workers here are terrible. Paid over 34$, Waited for 30 - 40 minutes, then got asked if we were waiting for an order. Drive thru worker told us to wait in the front then proceeded to stand there talking to other co workers and look towards us through the window laughing.

Gerry Shurtleff

Best chicken.

Atmosphere: 5

Food: 5

Service: 5

Karen Lee Mitchell

Not that good. Food wasn't hot. Wasn't very good.

Atmosphere: 2

Food: 2

Service: 2

Kevin Everly

The children was dried out and was not thar good never go back there

Atmosphere: 1

Food: 1

Service: 1

enrikidink G

This was the best food I had wonderful customer service from Trania she was very nice and was very fast had a great personality was hilarious even though she was new she was the best cashier and I have been going to this place for 3 years I recommend people to ask for her 🙏

Atmosphere: 5

Food: 5

Service: 5

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