Cold Stone Creamery

2501 W Happy Valley Rd Ste 50-1260, Phoenix
(623) 869-9469

Recent Reviews

Vanny_mylove

The employees did not care to listen to me they made full eye contact with me and still chose to to not help me get a love it lid BUT WHEN MY NINE YEAR OLD SISTER WENT IN THEY CARED ENOUGH TO HELP HER GET A LOVE IT AND LIKE IT

Atmosphere: 1

Food: 2

Service: 1

Nick Loper

Best experience i’ve had with coldstone yet. My girl brenna does me right everytime and always knows what’s good. Awesome service, great store, the vibe could use an update but nothing a little paint couldn’t fix.

Atmosphere: 5

Food: 5

Service: 5

Rig

The service was great, the lady that got our ice cream was very nice, def deserves a tip. It was clean and comfortable too. Great place to get ice cream!

Atmosphere: 5

Food: 5

Service: 5

Kassandra H.

5 star across the board you guys took on a cake project no body else wanted to and gave me excellent service I can't thank embri enough for her enthusiastic attitude and taking creative liberty on this cake you made my daughters birth cake even more special

Deidre Redden

The manager, Embri, is such a sweetheart! She is patient and listens and is kind! I will definitely keep going to this location just to see her again!

Ryan Knows Real Estate

Awesome local desert spot! Kids enjoyed it. Appreciate the help

Ashley

They ordered from instacart and didn't tip. They are in the same parking lot as Walmart. If you can't afford to tip do not order the service.

Syvan D.

Embry was amazing ! So nice and genuine and it really does make all the difference! THANK YOU :)

Chris Henderson

We asked for a sample as stated on the ice cream cabinet and were told no. The two blonde ladies in front of us received samples but were denied. The worker girl said her manager said no samples. I pointed out the sign on the glass, ask for a sample. She said sorry no samples because my manager. Made zero sense with them just giving out samples to the people in front of us. My pregnant wife, daughter and I are still in disbelief. We left.

Mitchell Hamilton

It's Saturday 7/15/23 it's 1125am and noones here. I'm running late to party. I need this cake

Derek M.

This is the best ice cream and cake shop ever!!!! Embri helped me out immensely with choosing my sons favorite cake and cone for his bday. She added all of his favorite topping and had made an message to celebrate. And even added a cute drawing and this was all done and we were at the register in about two minutes. The experience of being treated like family and having all the help one can ask for was AMAZING!!!

ana cruz

This is my go to spot when taking the kids out for a treat! Always quick and always delicious.

Desiree Wilson

Accommodated my peanut allergy:))))) great costumer service!!!!

Kyler R.

Poor service. They like to close their doors 15-30 minutes before actual closing hour. Pretty sure that's a penalty or something. lol

Janet B.

Our granddaughter loves to create her own ice cream flavors here. They have really delicious ice cream and so many mix in options! Nice selection of to go cakes as well.

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