Cold Stone Creamery

Mason is a great guy! Very knowledgeable about ice cream. Very funny. He needs a raise now!

Quality ice cream store in desert ridge

James at Cold Stone Creamery provides top-notch service with a smile. His ice cream creations are both delicious and artistically made. Highly recommend!

The experience was great! There was no line when I visited. The associate was friendly. I was in & out quickly, licking a cone of oreo cream ice cream. 😊

It's located in Desert Ridge, plenty of parking. Accessible entrance.

Atmosphere: 5

Food: 5

Service: 5

Ice cream freezers need to be replaced; Our ice cream came out already melting upon reciept.. Interior of store is dirty and over flowing with trash, and service was pretty mid..

I would find another location until corporate improves this location.

Atmosphere: 2

Food: 3

Service: 3

Employees very rude and lack of care in food making process. I stood in there for 2 minutes trying to sign up for the rewards, whilst an employee berated me for loitering. Unacceptable behavior, frankly. This, and I have been here before to a store closing early for no reason.

Atmosphere: 1

Food: 3

Service: 1

Zero experience and not respect with girls working there really needs more attention and how to work and understand to customers what their looking for

Atmosphere: 1

Food: 3

Service: 1

this place is weird the girl working the register added a tip for herself. make sure yall check your receipts.

I love this location! Kyla helped us out and made our experience great! Thank you so much Kyla!!

Drove 50 minutes to get a birthday cake for my employee and the payment system went down after cake was personalized and in check out line. Been waiting a long time and told I can leave or wait who knows how long.

Atmosphere: 1

Food: 1

Service: 1

My boyfriend and I came here to get some icecream. And we’re treated horribly, if I could I would give zero stars. The girl that took our order is a super skinny white girl. I don’t understand why she’s even there if she clearly doesn’t want to work ?

Atmosphere: 1

Food: 2

Service: 1

I came in on 2/26. The girls working were horribly rude, rushing us to order when nobody else was in the store, plus an hour and a half before closing so I know you’re not about to close. The counter where they mix ice creams was super dirty with different toppings all over. When I got my ice cream, my first bite had a walnut in it. I ordered NOTHING with nuts in it & I am very allergic. I let the girl know, and asked if she would be able to remake it for me. She rolls her eyes, proceeds to tell me how it is actually MY fault because I need to tell them about my allergies before I order and how that is the rule there. NEVER have I had an issue with having to list my allergies to a worker when I haven’t ordered anything with nuts in it. Maybe clean your counter?? Then upon remaking it, give me a smaller size then I had paid for. I wouldn’t be making this review if the girl working had maybe shown me an ounce of sympathy that I could’ve had to go to the hospital? Please teach your employees how to be respectful to customers. <3

Atmosphere: 1

Food: 1

Service: 1

Not the best service from the team there.

Atmosphere: 4

Food: 2

Service: 2

Recommended dishes: To Go

Poor service from young ladies behind the counter. We're tourists visiting the city and our very first time at a Cold Stone creamery. Parlor looked inviting from the outside, but less appealing once inside. Not well balanced with flavors. I definitely will not return.

Atmosphere: 3

Food: 2

Service: 1

Can someone please help me understand why the owner would be open on Christmas day. My Granddaughter should be able to spend this National Holiday with her family. The owner needs to take better care of his employees to prosper and not work them for personal gain. They deserve to have their Holiday paid time off! Sorry to say but this owner is a Grinch.

Food: 5

Service: 5