Cold Stone Creamery
455 N 3rd St Ste 1145, Phoenix
(602) 252-5572
Recent Reviews
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Absolutely garbage old ice cream at this location.
Complained to corporate, no response.
Limited mix-ins and the price is higher than literally any cold stone I have been to and higher than the online price. Online ordering says it’s $6.50 for a like it but I pause over $7.00.
Cozy place
Atmosphere: 4
Food: 5
Service: 4
Serving lady was extremely rude. I asked her what ice creams are milk based and when I didn't hear her clearly what she said the first time, she started reprimanding me. Some people are not meant for customer service.
Atmosphere: 3
Food: 1
Service: 1
I always come here to get my cakes for any birthday or any special occasion that I have planned. the staff and the owners are amazing. They are kind and hard working people, I have been depending on their great quality work and their delicious treats for over 20 years now. I have been coming here since I was a young girl. Thank you ☺️ for serving us and this community ♥️
Atmosphere: 5
Food: 5
Service: 5
My son loved it.
They are really nice in there!
Atmosphere: 5
Food: 5
Service: 5
The current (09/28/2022) manager/owner or employee older Asian male was SO R U D E! Does everyone pay before the ice cream is served?
Racial discrimination is the issue.
My sister wanted to get ice cream. (07/15/2024) I refused to pay for anything from this location. When she comes out, she’s infuriated due to mistreatment. The fair skinned couple before her tee treated as customers should be treated, cordially and professionally. When it’s her turn. He asked that she pay first. Was extremely rude and stingy with the servings. She got a cup with 2 scoops like the couple before her. There was a noticeable difference in how sparing he was with her serving. .
Racial discrimination is the problem here. This wouldn’t be the first time but certainly one time too many. This is unacceptable. For cold stone creamery franchise to allow people to purchase the franchise but not be thoroughly responsible and have the same moral obligation with the brand and for the brand is outrageous.
Seeing a lot of mixed reviews, but I really enjoyed my experience. Ice cream was delicious and service was good.
Atmosphere: 5
Food: 5
Service: 5
horrible. bad attitudedon’t come here. Asian lady always has an attitude. This is the second time i come here and it’s the same lady with the same attitude. i just want ice cream served with love not with hate.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Staff is well trained and polite!
Service: 5
DONT GO TO THIS PLACE! The man and his wife are so rude! The yelled at you I don’t even speak that loud for him to be yelling! DONT GO
Spent $8, not counting tip...and my large cup of Icecream was 3/4 full. Ridiculous. I am used to getting Icecream that is
Atmosphere: 3
Food: 3
Service: 3
Excellent!!! Enjoyed an ice cream in the evening!! Staff is very friendly and well
Atmosphere: 5
Food: 5
Service: 5
Nice lady and can’t go wrong with cold
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake Fantasy, A Cheesecake Named Desire, Cold Stone Creamery Creation in Hand
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