Cold Stone Creamery

Always good!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

Got a cake for my husbands birthday ($35 for a small) and they gave me this… for such an expensive cake I’d hoped it would look better. They ran out of red so continued with pink mid-sentence. If you’re getting a cake from here, probably just write on it yourself.

Atmosphere: 1

Food: 3

Service: 1

This location is very dirty. The counter isn't wiped. The floors have panels falling off and look filthy. If I'm spending $20 on ice cream, there's a baseline of cleanliness that needs to be there.
Upon entering the young lady asked if im there for pick up.. i say no... and she said nothing else. She kept making an order.

Service: 1

Waited in line 30 minutes to be told they can't take my order when online doesn't work. Need better workers clearly incompetent

Atmosphere: 1

Food: 1

Service: 1

Missing toppings they ALWAYS have and children working that have zero customer service skills. I was told no management is ever present. The children have to call them. That was asking too much. I walked out.

So annoyed after the visit I just had. My cousin and I went in there to get 3 bowls . We were the only ones in there and they take her order then someone comes in behind and they take their order making two bowls. Then they finally take my order. Even after we told them we were together. Also the couple that was behind me they didn't even make pay because they forgot. One girl even said "oh I was paying attention "

Atmosphere: 2

Food: 3

Service: 1

Bad service from one of the lady employees. Wasn’t helpful and very rude. Would not recommend this location.

Service: 1

Fun place to make your own ice cream treat.

Atmosphere: 5

Food: 5

Service: 5

The 2 young ladies at the counter were very rude and didn't seem to like their job very much. Not one smile or welcome in. Had the nerve to ask for a tip.

Atmosphere: 1

Food: 5

Service: 1

We always mobile order and it's always ready and always delicious ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Ice Cream, Cake, Mix & Go Create Your Own Creation

WRONG!!! I feel bad for the girl who was training such an incompetent newbie! Hats off to the trainer (or who seemed to be training a new employee). She made my two ice creams right, and they were amazing! However, why was the newbie allowed to make the 3rd ice cream???? If you need help, says so. The 3rd ice cream was supposed to be the Dough-lightful Peanut butter, but not only did it NOT taste right, but it also did NOT look right! It looked like she put some random stuff together! It ONLY tasted like sour peanut butter. ALSO, WHY DID IT LOOK LIKE CONFETTI??? We would have gone back but by then they were already closed ? JAIL and STRAIGHT TO THE TRASH!!!

Atmosphere: 1

Food: 1

Service: 3

Absolutely terrible, not only did I find a blonde hair in my ice cream, once I requested a refund after showering them they argued and became disrespectful, had to argue to get a refund, refused to let me speak to a manager and than gave me a fake number.On top of it the store was dirty, the ceiling was falling down and they don't wear hair nets.

Atmosphere: 1

Food: 1

Service: 1

Love being ignored need to train your employees better

Food: 5

Service: 1

The ice creams are very delicious

Atmosphere: 4

Food: 5

Service: 5

We went for milkshakes around 9:15pm (they close at 10pm) thinking that they weren't going to make shakes that late, because other Cold Stones stop making shakes sometimes 2 hours before closing. Anyways so wee ask the lady if they have shakes this late and she said "we always make shakes, we have shakes. If you come for a shake and anyone ever tells you that we don't, call me to let me know, I'm the Manager!" We were so happy! And she made them so good! So this is our new spot to get late shakes!