Dunkin'
9140 W Thomas Rd Suite B 101, Phoenix
(623) 877-9025
Recent Reviews
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The food was okay the worker who took my order was not friendly at all. I still told her thank you and to have a good day. No response. It’s always better to be the one who smiled, than the one who didn’t smile back.
Food: 3
Service: 1
Recommended dishes: Hash Browns, Bagel
Love to come to Dunkin but I hate that they change their cups and or lids a lot
Now they have this type of lids that are so hard to keep open
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Caramel Iced Macchiato, Bagel, Croissant, Dozen Donuts
Very nice workers' music is a little loud sometimes but but I never ask them to turn it down
Kid-friendliness: Yes they r
Wheelchair accessibility: Not really no automatic door
Atmosphere: 4
Food: 4
Service: 4
Drive thru lady very pleasant. The store runs out of donuts constantly.
Atmosphere: 3
Food: 4
Service: 4
Slow service! The drive thru is supposed to be a fast service. They are extremely slow!!
Atmosphere: 3
Food: 4
Service: 2
Wow! The most rude and disrespectful customer service at this location. They are fast but they are rude.
Atmosphere: 1
Food: 1
Service: 1
I started going to this dunkin because it was a little closer for me. The drive thru never gets my drinks right. It's completely ridiculous. I'm leaving this review because after 3 days in a row. My drink is wrong AGAIN this morning. I don't even add anything to the coffees!!! I order them AS IS per DUNKINS menu and they still get it wrong? Makes no sense. I'm not giving my money to this Dunkin anymore. Going to a different location.
Atmosphere: 5
Food: 5
Service: 2
Rudest manager you have here,the drive through cashier wasn’t working so someone told us to place an order online while waiting in the drive though for other cars to get out than I’m placing my order as told once i place my order she’s like my waiting terminal is done here I need you to move your car what about us as customers being stuck at the drive through while you have this issue will never in my life come here the attitude here is a no I’ll be taking my service elsewhere thanks Dunkin especially with your mangers attitude heck no!
Downloaded their app to receive their free drinks. I placed my order and got into the drive thru behind 2 cars. Unfortunately, it took me approximately 15 minutes total to finally receive my order! Seemed as though 1 person was running the entire store. When I finally received my order, it was a frozen coffee. It was melted!!! Next visit, I just might go inside.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Doughnut
I usually get great service here. Today I was given moist donuts. I didn't experience the nice ladies that are usually here. I needed a refund, she assumes I used a debit card. That's why given receipts are helpful, which I didn't get. So 4 stars are a 1 star now. Thanks for giving me a crappy
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut
Restaurantji Recommends
Looks actually quite nice having breakfast and a donut shop in the mornings
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Hash Browns
Takes for ever to order in the drive thru, during afternoon. But overall it’s good
Atmosphere: 4
Food: 5
Service: 2
Mmmm 🥓
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Dozen Donuts, Maple Sugar Bacon Breakfast Sandwich
Nope. "Hash browns" were soft, soggy, gross. Bagel sandwich...nope. Bacon was there but zero taste. Bagel seemed like it was 2 days old. To top it off, I had to drive around to the front to wait for this disgusting meal.
Positive...staff were friendly and professional. Staff may be good, but will never go back. Food was disgusting and had to wait to get it.
Atmosphere: 1
Food: 1
Service: 2
The lady in the drive through window on Tuesday morning was really rude. When I waited to ask for ketchup she said “what happened” in such a rudely manner. If you don’t like your job dont work in customer service, don’t bring personal problems to your job and put them onto the customers. It is not the customers fault you have to work in a fast food restaurant. Hope she finds happiness!
Atmosphere: 1
Food: 3
Service: 1
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