Dunkin'
9140 W Thomas Rd Suite B 101, Phoenix
(623) 877-9025
Recent Reviews
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Frozen coffee with blueberry is the best
Waited 25 minutes in the drive thru. That was my last time.
Yummy! Fresh coffee and donuts!
If I could give this location 0 stars I would. This is the absolute worse drive thru experience I've had. I waited over 25 minutes in the drive thru with 4 cars in front of me, it's like 1 car was ordering and being served at a time. It's coffee and donuts it's shouldn't take that long to serve simple items especially in the morning when people are coming before work. It's like 1 person was working the entire place on their own. Will definitely not be visiting this location again!
The cashier was very helpful and attended with care. The place was very quiet too.
I went through the Drive-thru around 520am and the lady with long brown hair with long white nails was very rude while ordering our food and she had a very bad attitude and who hires people like that if she don't like her job, she shouldn't work their, and especially when you had a long night shift job and your hungry and my bagel sandwich was burn.
Only go in the morning, but very friendly and quick crew. Thanks guys.
Mostly junk food 🤪
Great verity of coffee ☕️ & coffee ☕️ combinations ☺️
Thank U ☺️ for good service 😁
The ladies and young man that work the drive thru in the morning are phenomenal! My order is ALWAYS hot,fresh and correct. The line is kinda long at times but it's simply because of the awesome customer service given.
I love going to this Dunkin every week for either a quick bite or coffee. Last time I went I got the new $6 deal meal. I always use the app to order then pick up about 5-15 minutes later. My most recent experience has brought me here because it is the reason I will no longer visit this location. They had made a mistake on my order, which by time I picked up, left, noticed, and returned it was quite some time. When I went in to ask for it to be remade I was hit with unnecessary attitude and energy. Assuming the older lady continuously yelling at her employees was the manager on shift, quick held the sandwich up yelling “well of course it’s cold it’s been 45 minutes!” When in reality I don’t teleport to and from… most importantly it wasn’t the temp it was the ingredient you all made a mistake on for the sandwich. Anywho, as I waited I listened to the way the other employees were talked to and once being in customer service I understand busy times lead to stressful reactions. Yet, being much younger than who appeared to be the manager, you would think they had it together by now. It was remade, I said thanks, but the fact that my day could have been ruined by someone else’s nasty attitude (imagining I was having a sad/bad day like some people who go in there off the street or homeless do) is the reason I can kiss this location goodbye. I will also be turning in my recording to cooperate if possible. The holiday times especially no one should have to deal with rude and obnoxious people when life is already hard out here. Food is correct but lost my appetite for any Dunkin now.
Restaurantji Recommends
The team worked hard this morning (12/21/24).You can see they worked well with urgency and still maintain good composure and took care of business. Great work!
Very helpful!
The food was okay the worker who took my order was not friendly at all. I still told her thank you and to have a good day. No response. It’s always better to be the one who smiled, than the one who didn’t smile back.
Food: 3
Service: 1
Recommended dishes: Hash Browns, Bagel
Love to come to Dunkin but I hate that they change their cups and or lids a lot
Now they have this type of lids that are so hard to keep open
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Caramel Iced Macchiato, Bagel, Croissant, Dozen Donuts
Very nice workers' music is a little loud sometimes but but I never ask them to turn it down
Kid-friendliness: Yes they r
Wheelchair accessibility: Not really no automatic door
Atmosphere: 4
Food: 4
Service: 4
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