A tip jar outside the drive-thru window? Are you kidding me? You're already getting paid it's not rocket science.
Samantha Roth
I’d give 0 stars if I could. Manager is very rude and disrespectful. The employees are just as rude. Customer service is nonexistent. Charged us for munchkins and didn’t even give them to us. I will not be coming to this location anymore. We will be driving to a further location when/if we ever get it again.
Trista Mills
Bad customer service. Bad manager.
Krystal Chow
Rude and horrible customer service this morning and almost every time I’ve been here. I won’t be coming back. Tried to order munchkins to bring to teachers( tried to call many times to preorder but no answer) was denied my purchase because they might not have some for sale later in the day. Management needs to learn the business…you make the product- customer buys the product. If you run out of donuts, isn’t that the goal?? I didn’t ask for a donation or discount! I was paying for them!!! Drive the extra 5 minutes down the road! They have a great crew there!
Chassidy Trahan
My matcha latte and munchkins were delicious! This location nails the food and drinks every time. Service, in my experience, is just okay.
Sheribell
Sausage egg and cheese croissant was good. But the coffee that came with the meal deal wasnt.
Isaac Galaviz
The service was amazing very helpful and polite!!!
James Trainor
How hard is it to make a black coffee? I will say it again, black coffee. Well apparently here they just add whatever they want to your coffee. I didn't realize I said I wanted chocolate in black coffee.
Esther Reynolds
definitely mixed feelings about this dunkin, sometimes they’re great sometimes they’re rude. I had a great experience today though! Ricardo in the drive through was kind and accomadating, helped me make sure my drink was exactly how i liked it and his personality was very uplifting 😊
Laura manuel
Horrible management, poor service, zero customer service, no communication skills… a complete reflection of the current manager. No skills, the only thing keeping the store together is the cooking ingredients. The manager was completely unprofessional, rude and ignored my existence the entire time, the tone and response received when I announced my presence regarding my order was unbelievable. Sadly, things have hit the fan with qualities and skills people once had. The manager needs to be reprimanded or find a job at the dmv so they have a reason to be jerk with no skill.
How is it 5am and your donuts are tiny and poorly made?? Just go to bosa
Jordan
Ordered drive through one of the screens is out and the service was horrible. Not friendly felt like they were annoyed for ordering from them
Christina Moses
Donuts were stale. I threw them all away. I will not go back there. So sad.
C B
Horrible service ordered with app. So they could get my order right. Order was completely messed up, contacted the manager. Asked me “so can you come back tomorrow “ I said “miss sorry I normally don’t go to Dunkin’ Donuts because my order gets messed up so often… I might be able to make it back in a week or so?” She said “oh that’s not going to work”. Will be contacting corporate, if this is what corporate wants to do, I’ll dispute it with my credit card company. Refusing to allow me to return or not providing proper services
A tip jar outside the drive-thru window? Are you kidding me? You're already getting paid it's not rocket science.
I’d give 0 stars if I could. Manager is very rude and disrespectful. The employees are just as rude. Customer service is nonexistent. Charged us for munchkins and didn’t even give them to us. I will not be coming to this location anymore. We will be driving to a further location when/if we ever get it again.
Bad customer service. Bad manager.
Rude and horrible customer service this morning and almost every time I’ve been here. I won’t be coming back. Tried to order munchkins to bring to teachers( tried to call many times to preorder but no answer) was denied my purchase because they might not have some for sale later in the day. Management needs to learn the business…you make the product- customer buys the product. If you run out of donuts, isn’t that the goal?? I didn’t ask for a donation or discount! I was paying for them!!! Drive the extra 5 minutes down the road! They have a great crew there!
My matcha latte and munchkins were delicious! This location nails the food and drinks every time. Service, in my experience, is just okay.
Sausage egg and cheese croissant was good. But the coffee that came with the meal deal wasnt.
The service was amazing very helpful and polite!!!
How hard is it to make a black coffee? I will say it again, black coffee. Well apparently here they just add whatever they want to your coffee. I didn't realize I said I wanted chocolate in black coffee.
definitely mixed feelings about this dunkin, sometimes they’re great sometimes they’re rude. I had a great experience today though! Ricardo in the drive through was kind and accomadating, helped me make sure my drink was exactly how i liked it and his personality was very uplifting 😊
Horrible management, poor service, zero customer service, no communication skills… a complete reflection of the current manager. No skills, the only thing keeping the store together is the cooking ingredients. The manager was completely unprofessional, rude and ignored my existence the entire time, the tone and response received when I announced my presence regarding my order was unbelievable. Sadly, things have hit the fan with qualities and skills people once had. The manager needs to be reprimanded or find a job at the dmv so they have a reason to be jerk with no skill.
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How is it 5am and your donuts are tiny and poorly made?? Just go to bosa
Ordered drive through one of the screens is out and the service was horrible. Not friendly felt like they were annoyed for ordering from them
Donuts were stale. I threw them all away. I will not go back there. So sad.
Horrible service ordered with app. So they could get my order right. Order was completely messed up, contacted the manager. Asked me “so can you come back tomorrow “ I said “miss sorry I normally don’t go to Dunkin’ Donuts because my order gets messed up so often… I might be able to make it back in a week or so?” She said “oh that’s not going to work”. Will be contacting corporate, if this is what corporate wants to do, I’ll dispute it with my credit card company. Refusing to allow me to return or not providing proper services
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