Absolutely terrible customer service and even worst ability to have a delivery order ina reasonable time 40 mins and still not even started?
Top Rock Properties Llc
I live right down the road from this location. Usually, they've been good but last night before Closing I bought some donuts and one of them was so stale. I could barely bite through it. This morning when I came with my order, which I paid for first, I brought the donuts with me to see if maybe I could get a little coupon for a free donut to make up for the doughnut I couldn't eat. Brought the donut with less than a bite out of it. The staff would not give me a coupon to replace a doughnut. Really sad customer service, and zero care whatsoever about the quality of the product that they put out
Nicole Fenton
There was a female manager who wouldn’t get off her FaceTime call with her friends to help. I wanted a cup but she didn’t know how to charge it and didn’t even stop the call while helping the other gentleman who was doing all the work. She was completely unprofessional and the store was messy.
Skyler Silberman
messed up my order, now i cant eat it wasted my money
Ashlee Boynton
They should not even offer sugar free options for coffee here. Tried the sugar free hazelnut twice in hopes it was just made wrong the first time. It was disgusting and disappointing.
Dave Schmidt
Drink was good. Atmosphere was not
deborah blackwell
I’ve noticed that the employees at this location, lack attention to detail. i have had several incidents When I come to this location, I have had a gnat in my drink, and when I reached out to them and asked the manager, I was pretty much ghosted, they get my drink wrong every morning, and it seems very intentional. I ask for oat milk every morning and I get regular milk, I’m very lactose intolerant. I would love to continue supporting Dunkin, but it is very hard when i feel as if im not being heard, even after reaching out to higher management.
David
Just walked out of this location. I walk in and a manager and lady at the register walked away when I walked up. I stood waiting to order for 10ish minutes not a word was spoken to me. Some lady walked in and was immediately helped by the manager and lady who was at register. While I waited there were 3 separate customers who didn’t get what they ordered. So if you like being ignored then getting the wrong order this is the place to be.
Brad Halfond
New cookie butter donut was not good. It had no cookie crumbles on top and their iced coffee tasted a bit off.
Darren Huntley
My go to location. Great customer service and consistent order accuracy.
Absolutely terrible customer service and even worst ability to have a delivery order ina reasonable time 40 mins and still not even started?
I live right down the road from this location. Usually, they've been good but last night before Closing I bought some donuts and one of them was so stale. I could barely bite through it. This morning when I came with my order, which I paid for first, I brought the donuts with me to see if maybe I could get a little coupon for a free donut to make up for the doughnut I couldn't eat. Brought the donut with less than a bite out of it. The staff would not give me a coupon to replace a doughnut. Really sad customer service, and zero care whatsoever about the quality of the product that they put out
There was a female manager who wouldn’t get off her FaceTime call with her friends to help. I wanted a cup but she didn’t know how to charge it and didn’t even stop the call while helping the other gentleman who was doing all the work. She was completely unprofessional and the store was messy.
messed up my order, now i cant eat it wasted my money
They should not even offer sugar free options for coffee here. Tried the sugar free hazelnut twice in hopes it was just made wrong the first time. It was disgusting and disappointing.
Drink was good. Atmosphere was not
I’ve noticed that the employees at this location, lack attention to detail. i have had several incidents When I come to this location, I have had a gnat in my drink, and when I reached out to them and asked the manager, I was pretty much ghosted, they get my drink wrong every morning, and it seems very intentional. I ask for oat milk every morning and I get regular milk, I’m very lactose intolerant. I would love to continue supporting Dunkin, but it is very hard when i feel as if im not being heard, even after reaching out to higher management.
Just walked out of this location. I walk in and a manager and lady at the register walked away when I walked up. I stood waiting to order for 10ish minutes not a word was spoken to me. Some lady walked in and was immediately helped by the manager and lady who was at register. While I waited there were 3 separate customers who didn’t get what they ordered. So if you like being ignored then getting the wrong order this is the place to be.
New cookie butter donut was not good. It had no cookie crumbles on top and their iced coffee tasted a bit off.
My go to location. Great customer service and consistent order accuracy.
Restaurantji Recommends
The donuts are okay, overall it was good.
What a sad, low quality establishment
Atmosphere: 1
Food: 1
Service: 1
The manager here is fantastic. The place was dressed up for Halloween and my drink was made just how I wanted and everyone is friendly.
Atmosphere: 5
Food: 5
Service: 5
Clean clean clean.
And very friendly employees
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Rude. Almost look like they where avoiding me. Made me wait over 5 minutes for an order already ready.
Atmosphere: 1
Service: 1
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