They keep forgetting our order! Every single time we order, something is missing. This is a repeated issue.
Betty M
Shane the night Mgr is excellent, will be more often.
Atmosphere: 5
Food: 5
Service: 5
Nate Bullard
Ordered a dozen donuts in the take out / drive through window. Paid for them and got home. They were covered in bugs. I called the store and spoke with the manager, Donna. She was very defensive about this. Then she asked what kind of donuts they were and I told her. She went onto say that they came from the bakery. The bugs had to come from there. I told her that I was not happy about this and she said “well, I am looking at ours and I don’t see any bugs!” I explained to her that I was looking right at them and she laughed. I found this to be very unprofessional and I told her I would be reporting this to corporate. She said “go ahead they won’t believe you, everyone is trying to get something for free!” And hung up!
Atmosphere: 1
Food: 1
Service: 1
Jessica L
Shane the closing manager is amazing! He always delivers the best customer service! Will continue to come back to this location just because of him!!
Atmosphere: 5
Food: 5
Service: 5
Myco Holic
Looking at the other reviews I’m kinda confused.. I don’t come in here very often but when I do the service is amazing! Came in a couple weeks ago and the young lady behind the counter was so sweet sadly don’t remember her name. And today Motab(I hope I spelled that right) was really helpful told her I needed something cold and sweet and she made me a drink plus offered to write down the recipe. These guys need a raise. I swear working in customer service takes a toll..
Atmosphere: 5
Food: 5
Service: 5
Asia Lureins
I always preferred this location over the other one near 19th ave and deer valley but idk if the workers changed locations but this one is going downhill. I have been coming to this Dunkin every other day and get a strawberry cc bagel and a refresher and the guy taking my order at 5am sounds annoyed every time and today my order was completely wrong and it’s not worth it to even come back. I’d make a complaint but I understand having bad days and I don’t want to affect the workers even though they somewhat ruined my breakfast. I asked for my drink to have light ice and they completely filled the cup with ice (more than usual) I couldn’t get my straw through the cup because there was so much ice! I asked for a bagel and I thought usually they put it on for you (every Dunkin I go to does that) instead I was parked for 10 minutes for just a bagel and when I opened the bag it had no cream cheese on it and instead they just threw the cream cheese package in the bottom of the bag with no knife so I’m just like…are we being lazy now or do we really just not care. I could’ve put it on myself but at least include the utensils if you’re going to not care to assemble the bagel correctly…
david weber
Shane and mason really know how to run a tight ship.
Atmosphere: 5
Food: 5
Service: 5
Nelson Molina
Wait 25 min is too much woow
Aaryn Groves
This place is ridiculous! All I ordered was a toasted bagel at 8:06am with 1 person before me. I literally got my order at 8:25! I watched 4 people get their food or drinks before me. I could see if it was busy but it wasn't! This isthe 2nd time this has happened to me. Close to home but will find another one that isn't ran by kids.
Ed OKeefe
Although donuts have gotten smaller the donuts were very fresh and the service was outstanding
Staff members are somewhat friendly but their donuts need improvement I ordered 2 vanilla cream donuts and when I started to eat them there was no cream inside the donuts this is the second time this happened to me and nothing gets done.
Abbe
I have health issues that make caffeine consumption dangerous for me and this specific location carelessly gave me the original blend and i had a hypertensive attack the entire rest of the day, and it could’ve put me in the hospital. Y’all need to watch your employees and what they’re doing man, this could’ve been a lawsuit if i was that kind of person
Nick Maselli
There’s 1 car in the drive thru, an empty lobby. I’m standing at the counter for 15 minutes and neither worker greeted me when I can in or even took my order yet. Very unprofessional and rude, extremely poor customer service. I hate leaving bad reviews but this really pissed me off. I’m not sure how these people make money here for the owners.
Zoe Ramos
Came here for some food real quick before heading somewhere where there is none and the lady with black straight hair and lashes handed me a bag with a burnt black bagel and some cream cheese slabbed on top. The bagel was supposed to be for my kid to snack on but it’s not edible for her. Thanks for wasting my money.
Jim Soderlund
Management needs to pay close attention to the condition of the business. Last time I was there, had to leave quickly because neither restroom was working. It's quite obvious the staff likes waiting on drive through customers. After all I have watched two or three employees stand by the drive through window and leave walk in customers wait for up to three minutes. 2nd in priority, Grub Hub & Door Dash drivers. Dunkin Donuts on Bell @ 9th St. isn't much better. My top pick is the DD at Bethany Home & 16th St. Then the DD at 19th Ave & Deer Valley.
They keep forgetting our order! Every single time we order, something is missing. This is a repeated issue.
Shane the night Mgr is excellent, will be more often.
Atmosphere: 5
Food: 5
Service: 5
Ordered a dozen donuts in the take out / drive through window. Paid for them and got home. They were covered in bugs. I called the store and spoke with the manager, Donna. She was very defensive about this. Then she asked what kind of donuts they were and I told her. She went onto say that they came from the bakery. The bugs had to come from there. I told her that I was not happy about this and she said “well, I am looking at ours and I don’t see any bugs!” I explained to her that I was looking right at them and she laughed. I found this to be very unprofessional and I told her I would be reporting this to corporate. She said “go ahead they won’t believe you, everyone is trying to get something for free!” And hung up!
Atmosphere: 1
Food: 1
Service: 1
Shane the closing manager is amazing! He always delivers the best customer service! Will continue to come back to this location just because of him!!
Atmosphere: 5
Food: 5
Service: 5
Looking at the other reviews I’m kinda confused.. I don’t come in here very often but when I do the service is amazing! Came in a couple weeks ago and the young lady behind the counter was so sweet sadly don’t remember her name. And today Motab(I hope I spelled that right) was really helpful told her I needed something cold and sweet and she made me a drink plus offered to write down the recipe. These guys need a raise. I swear working in customer service takes a toll..
Atmosphere: 5
Food: 5
Service: 5
I always preferred this location over the other one near 19th ave and deer valley but idk if the workers changed locations but this one is going downhill. I have been coming to this Dunkin every other day and get a strawberry cc bagel and a refresher and the guy taking my order at 5am sounds annoyed every time and today my order was completely wrong and it’s not worth it to even come back. I’d make a complaint but I understand having bad days and I don’t want to affect the workers even though they somewhat ruined my breakfast. I asked for my drink to have light ice and they completely filled the cup with ice (more than usual) I couldn’t get my straw through the cup because there was so much ice! I asked for a bagel and I thought usually they put it on for you (every Dunkin I go to does that) instead I was parked for 10 minutes for just a bagel and when I opened the bag it had no cream cheese on it and instead they just threw the cream cheese package in the bottom of the bag with no knife so I’m just like…are we being lazy now or do we really just not care. I could’ve put it on myself but at least include the utensils if you’re going to not care to assemble the bagel correctly…
Shane and mason really know how to run a tight ship.
Atmosphere: 5
Food: 5
Service: 5
Wait 25 min is too much woow
This place is ridiculous! All I ordered was a toasted bagel at 8:06am with 1 person before me. I literally got my order at 8:25! I watched 4 people get their food or drinks before me. I could see if it was busy but it wasn't! This isthe 2nd time this has happened to me. Close to home but will find another one that isn't ran by kids.
Although donuts have gotten smaller the donuts were very fresh and the service was outstanding
Restaurantji Recommends
Staff members are somewhat friendly but their donuts need improvement I ordered 2 vanilla cream donuts and when I started to eat them there was no cream inside the donuts this is the second time this happened to me and nothing gets done.
I have health issues that make caffeine consumption dangerous for me and this specific location carelessly gave me the original blend and i had a hypertensive attack the entire rest of the day, and it could’ve put me in the hospital. Y’all need to watch your employees and what they’re doing man, this could’ve been a lawsuit if i was that kind of person
There’s 1 car in the drive thru, an empty lobby. I’m standing at the counter for 15 minutes and neither worker greeted me when I can in or even took my order yet. Very unprofessional and rude, extremely poor customer service. I hate leaving bad reviews but this really pissed me off. I’m not sure how these people make money here for the owners.
Came here for some food real quick before heading somewhere where there is none and the lady with black straight hair and lashes handed me a bag with a burnt black bagel and some cream cheese slabbed on top. The bagel was supposed to be for my kid to snack on but it’s not edible for her. Thanks for wasting my money.
Management needs to pay close attention to the condition of the business. Last time I was there, had to leave quickly because neither restroom was working. It's quite obvious the staff likes waiting on drive through customers. After all I have watched two or three employees stand by the drive through window and leave walk in customers wait for up to three minutes. 2nd in priority, Grub Hub & Door Dash drivers. Dunkin Donuts on Bell @ 9th St. isn't much better. My top pick is the DD at Bethany Home & 16th St. Then the DD at 19th Ave & Deer Valley.
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