I thought all Dunkins were the same in quality, but this one is consistently not good compared to others. Not sure why but my coffee just never tastes the same compared to literally any other location.
Atmosphere: 3
Food: 2
Service: 5
Cynthia L.
Its a chain restaurant so the food was as expected but the customer service sucks attitude and management acting so busy they couldn't even address an unsatisfied customer
Atmosphere: 1
Food: 3
Service: 1
Amilkar Higuera
Every time I go to this location is closed 4-5-6 am and is closed and the people the work there they see you but they don’t said nothing not even a word they just love to see how many people try to open the door I have a big truck so I can not used the drive thru go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Moises Castillo
Walked in happy to get my favorite latte and walked out with nothing at 310 pm because of a bad attitude plus after going here a few times the drinks are hit or miss
Atmosphere: 3
Food: 3
Service: 1
Sarah Brook
Closed door at 6:30 and wouldn’t allow guests inside, shouldn’t display in store if it isn’t available for your hours.
Ursula C
The sourdough egg sandwich was not good at all. The crust was so hard I thought my teeth would crack biting into so I tore apart (they didn’t cut in half) just to eat it making a mess. The hash browns were cold. The reason I gave three stars because the counter woman was super nice. This was a to-go order that’s why I didn’t take it back.
Atmosphere: 4
Food: 1
Service: 5
Champion
Walked in to the store all the workers were on their phones ignoring everyone my sister said hi and they ignored her and gave us dirty looks, they totally ruined our happy morning after they took our order they made the drinks wrong on purpose as I have made this exact drink all the time it looked and tasted horrible
Atmosphere: 1
Food: 1
Service: 1
Just Me
I dropped in for my free coffee and $6 breakfast for my grandson. The entire frontend crew was very helpful and courteous. Unfortunately, I can't say the same for the management that morning. The cashier was attempting to answer a question about a protein switch on my sandwich. She was willing to try, and the manager stepped in and rudely corrected her in our presence, unprofessional. I don't intend on visiting often due to the ridiculous price of a single donut, $1.69! When this item is their main focus, you would think the prices should be more affordable.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagel
quinton smith
Doughnuts every day all good except when the Doughnut maker isn't there a couple times a week and you get Doughnuts from another bakery and I can tell the difference for sure but the staff is friendly and they try there best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Vonni baby
The service was horrible the lady yells at me for asking can I take off the sugar I didn't want sugar just creamer for my mom so rude everyone that was with me heard it and I was recording at the time yes I reported it if you don't like your job don't work there find a different hobby if you want good customer service go somewhere else not Worth it and if you ever had bad customer service for just asking a question I'm sorry you don't deserve that ❤️❤️❤️??
Always professional and accurate with my orders love coming to this location
Atmosphere: 5
Food: 5
Service: 5
Vivian Grimes
Really like the coffee. Typical Dunkin Donuts. I like it. I'll go again.
Atmosphere: 4
Food: 4
Service: 4
Stephanie Magnetti
Love the staff they always get my order perfectly done
Atmosphere: 5
Service: 5
Danetta Romero
Recently we came in on a hot day for donuts and iced tea, the staff seemed bothered we were there. We were placing our order when my daughter asked to wash my grandsons hands. He is autistic and needs to wash his hands or he will not eat if unable to wash his hands. We were told the bathrooms were closed. I said can we just wash his hands, my grandson will stim and become agitated and refuse to eat if he can't wash his hands. With a snarky reply the man said, nope they are closed. Now I understand lots of homeless /transit people are in that area but we were paying customers. I asked how they washed their hands or used the facilities and he refused to answer. I will be contacting the American disability fair act commission today to lodge a case with them against this establishment. The guy had dark longer hair and was thisand tall, and refused to give me his name. A wet paper towel, would have changed the outcome of this. Enjoy your investigation.
Atmosphere: 1
Food: 5
Service: 1
Fred McLean
Always great service
Parking: There are three within a few miles of me and I live in downtown Phoenix so
I thought all Dunkins were the same in quality, but this one is consistently not good compared to others. Not sure why but my coffee just never tastes the same compared to literally any other location.
Atmosphere: 3
Food: 2
Service: 5
Its a chain restaurant so the food was as expected but the customer service sucks attitude and management acting so busy they couldn't even address an unsatisfied customer
Atmosphere: 1
Food: 3
Service: 1
Every time I go to this location is closed 4-5-6 am and is closed and the people the work there they see you but they don’t said nothing not even a word they just love to see how many people try to open the door I have a big truck so I can not used the drive thru go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Walked in happy to get my favorite latte and walked out with nothing at 310 pm because of a bad attitude plus after going here a few times the drinks are hit or miss
Atmosphere: 3
Food: 3
Service: 1
Closed door at 6:30 and wouldn’t allow guests inside, shouldn’t display in store if it isn’t available for your hours.
The sourdough egg sandwich was not good at all. The crust was so hard I thought my teeth would crack biting into so I tore apart (they didn’t cut in half) just to eat it making a mess. The hash browns were cold. The reason I gave three stars because the counter woman was super nice.
This was a to-go order that’s why I didn’t take it back.
Atmosphere: 4
Food: 1
Service: 5
Walked in to the store all the workers were on their phones ignoring everyone my sister said hi and they ignored her and gave us dirty looks, they totally ruined our happy morning after they took our order they made the drinks wrong on purpose as I have made this exact drink all the time it looked and tasted horrible
Atmosphere: 1
Food: 1
Service: 1
I dropped in for my free coffee and $6 breakfast for my grandson. The entire frontend crew was very helpful and courteous. Unfortunately, I can't say the same for the management that morning. The cashier was attempting to answer a question about a protein switch on my sandwich. She was willing to try, and the manager stepped in and rudely corrected her in our presence, unprofessional. I don't intend on visiting often due to the ridiculous price of a single donut, $1.69! When this item is their main focus, you would think the prices should be more affordable.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagel
Doughnuts every day all good except when the Doughnut maker isn't there a couple times a week and you get Doughnuts from another bakery and I can tell the difference for sure but the staff is friendly and they try there best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
The service was horrible the lady yells at me for asking can I take off the sugar I didn't want sugar just creamer for my mom so rude everyone that was with me heard it and I was recording at the time yes I reported it if you don't like your job don't work there find a different hobby if you want good customer service go somewhere else not Worth it and if you ever had bad customer service for just asking a question I'm sorry you don't deserve that ❤️❤️❤️??
Atmosphere: 1
Service: 1
Restaurantji Recommends
Always professional and accurate with my orders love coming to this location
Atmosphere: 5
Food: 5
Service: 5
Really like the coffee. Typical Dunkin Donuts. I like it. I'll go again.
Atmosphere: 4
Food: 4
Service: 4
Love the staff they always get my order perfectly done
Atmosphere: 5
Service: 5
Recently we came in on a hot day for donuts and iced tea, the staff seemed bothered we were there. We were placing our order when my daughter asked to wash my grandsons hands. He is autistic and needs to wash his hands or he will not eat if unable to wash his hands. We were told the bathrooms were closed. I said can we just wash his hands, my grandson will stim and become agitated and refuse to eat if he can't wash his hands. With a snarky reply the man said, nope they are closed. Now I understand lots of homeless /transit people are in that area but we were paying customers. I asked how they washed their hands or used the facilities and he refused to answer. I will be contacting the American disability fair act commission today to lodge a case with them against this establishment. The guy had dark longer hair and was thisand tall, and refused to give me his name. A wet paper towel, would have changed the outcome of this. Enjoy your investigation.
Atmosphere: 1
Food: 5
Service: 1
Always great service
Parking: There are three within a few miles of me and I live in downtown Phoenix so
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Doughnut
Loading...