Dunkin'

678 E Thunderbird Rd, Phoenix
(602) 535-4804

Recent Reviews

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Ashley Nicole

Staff has a really nasty attitude for no reason. I get you hate your life, that’s not my problem tho :)

Atmosphere: 1

Service: 1

Tonya Kincaid

Usually quick, sometimes friendly, sometimes not, depends on who is working

Atmosphere: 4

Food: 5

Service: 4

Suzanne Cohen

Took forever!!! They were out of croissants so used english muffins. Ugh. They orgot 1/2 the order...ugh again

Atmosphere: 2

Food: 3

Service: 1

Brad Halfond

The new Sabrina strawberry dream had oatmilk, but had a nice strawberry flavor and foam. The new braided apple pie is served hot and was surprisingly good and crispy.

Atmosphere: 4

Food: 4

Service: 4

Casey Dalphonse

I am so angry right now I come to this Dunkin' donuts every single day I just ordered my coffee and it tasted like crap when I told the girl she said oh we're training right now and close the window so because your training I'm supposed to take shity coffee I don't think so I paid good money for my coffee and I want it to taste the way it does every single day she was extremely rude to me and close the window in my face. Again I come to this Dunkin' donuts every single day I never complain cuz my coffee is always good and today it was not and I was expected to take it just because they're training

Atmosphere: 3

Food: 5

Service: 1

Jason Owens

Management: you need to update your menu boards as the prices displayed are not the prices charged. I ordered a large iced caramel macchiato, and the menu board says $6.09 and I was charged $6.49.

Jubilee Cas

The line took forever and the matcha was clumpy and too milky 😍

Lucia Molina

I bought a sourdough sandwich and it was burnt. I asked if they could switch it or change it and both employees refused. I literally could not eat it! After a couple of bad looks, I was able to get a different sandwich.

Gary D

The new renovated Dunkin is very nice and more efficient than before! As always great coffee, food, and staff!!!

Phendalyne Long

I was in the drive thru. Order their 6 $ deal. I pull up to the windows and the young old man who has very little hair attitude was very poor indeed. I'll I am waiting on is a coffee that all, he handed me my food and made me wait for a small coffee. He had his back towards the window. Five minutes for the coffee I asked for sugar because it wasn't any in the bag or cream. But in my order was 3 and 3. And when I asked for my condiments he gave me such a nasty look and asked how many? Sir it was in the order. I said nevermind and pull off. Just Rude

Xavey Xavey

Hispanic cashier doesn't greet customers, please get rid of her and fast

Carrie Giordano

The ladies working were great! We bought these new cups, love them!

Ashley Russell

I had a great experience at Dunkin’ Donuts, thanks to Mike! He went above and beyond to make sure my order was correct and that I was able to use my coupons without any issues. He was patient, helpful, and made sure I got everything I wanted—including the cup cup! It’s not always easy to find great customer service, but Mike made my visit smooth and enjoyable. Thanks again, Mike! I’ll definitely be back.

Bri Long

Ordered $50 Worth coffee and sandwiches pulling through the drive-through, they informed me they’re going to have to switch my sandwiches to bagels, which is understandable, but I wish I would’ve known that in advance… I waited in the drive-through line for about 10 minutes, my drinks were wrong. They didn’t even seem apologetic for messing up. My hashbrowns were not cooked properly, I wish I would’ve took my service across the street to Starbucks. Do not recommend this Dunkin’ Donuts horrid experience

Lucas G

We used to go here all the time and loved it. Now I can't remember the last time I went here that didn't have an issue with our order. Constantly missing items, burnt food, improperly mixed drinks, etc. Last time I went I was in the drive thru for 20 minutes. Today we tried to order ahead and our order was cancelled. Had to redo the order and as I was leaving it was cancelled again, no reason stated. This is enough. We are giving up, Dunkin... Sorry, we used to love you guys.

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