All the lights are on but nobody's home. Waited close to 10 minutes for someone to take my order AT THE COUNTER and no one showed up. Looks abandoned
Atmosphere: 1
Food: 1
Service: 1
Mike Woodward
Always great coffee— made fresh— friendly staff
Atmosphere: 5
Food: 5
Service: 5
Gerald Boling
Good Customer Service
Atmosphere: 4
Food: 5
Service: 5
Matthew Farnsworth
I go out of my way to go to this dunkin vs the one right around the corner from me. I am thinking about moving closer...
Atmosphere: 5
Food: 5
Service: 5
Nicole Hayes
I literally just drove off after going through the drive-through asking for chocolate frosted glaze, vanilla frosted, and glazed doughnut two of each to make half a dozen I checked my order at the window it’s wrong. I asked her to fix it. She goes back and makes it wrong again, but I don’t notice that she made it wrong again because I’ve driven off already assuming that she corrected the error. So damn annoying. 3:51pm left the time as I don’t know the name of the woman who will not only took my order and after me Clarify it still getting it wrong. In this economy people don’t have money to be paying for what they didn’t order and don’t want and don’t like
Atmosphere: 3
Food: 3
Service: 3
Matthew Andersen
The absolute worst customer service I’ve ever experienced. Refused to refund an order they wouldn’t fulfill - which is theft!!
Atmosphere: 1
Food: 1
Service: 1
Angel “Danny” Lopez
I arrived first thing in the morning. As the employees were and I asked to charge my cell phone briefly. So I can get access to my money. And they i mean, all of them ignored me for about five or six hours. While I just sat there with a note that I wrote out for any customers to read to offer me assistance. And so the district manager just kicked me out cold hearted and blatanty, and I will never again shop at a dunkin' donut because of the district manager here at this location
Atmosphere: 1
Food: 1
Service: 1
J. McBanks
Myself and a fellow walked in. No one said a word towards our existence. Then the cashier disappeared while we were figuring out our order. The other employee tended to her side of the shop all invisible like as we stood waiting at the register for help. 3 minutes went by as we waited patiently before we took offense and left. Gen Z is definitely aiming to ruin businesses.... apparently.
Service: 1
Amber Candelaria
I placed a mobile order for the wrong location. The gentleman at the drive through window was kind enough to take a look at my order and start making it right away for me. Everyone here always provides great customer service when I visit versus other locations I’ve been to. Needless to say I made it to work on time aha (; May all your bank accounts see an abundance of cash flow! $$$ lol have a great day guys. ❤︎
Service: 5
Antonio Sanchez
So glad Dunkin Donuts is still around. I had a large iced nonfat mocha latte with a chocolate glazed donut via their drive thru. I was very happy!
C’mon now, what is this and why are they all like this?
Did you know that performing well in a low paying job is going to set you up for success later in life? Your work ethic is something you set in your younger years, and if it’s poor, it’s going to be really hard for you to change that when it really matters in your career. Your job may depend on it! Do better!
Alejandro Trejo
Always helpful
Atmosphere: 5
Food: 5
Service: 5
Carefree 1AZ
REVIEW FOR PHOENIX LOCATION AT 16 ST AND BETHANY HOME ROAD LOCATION EXCLUSIVELY.
Walked in and witnessed four orders process from drive thru before being told I'll be with you shortly. Proceeded to take two additional orders from drive thru including order for dozens of donuts( yea multiple dozen). The case was cleaned out of varieties I desired. My order was eventually filled minus shortages.
Food quality received was as expected.
Atmosphere was as expected for corporate environment.
Staffing was full for morning rush(five)
MOST QSR AND THE FRANCHISES ARE FAILURES AT CUSTOMER SERVICE!! ONLY COUNT AND MONITURE DRIVE THRU SPEED AS SUCH ARE FAILURES. AT CUSTOMER SERVICE.
Hope local independents run those failing to treat customer equitably fail just as that fail their customers.
NEVER AGAIN WILL SPEND MONEY AT THIS LOCATION EXCLUSIVELY
Atmosphere: 3
Food: 4
Service: 2
navni
Rude drive thru girl. My gift card wouldn’t go through and she didn’t even try to ask a manager for assistance. had such a bad attitude ab it too😭
All the lights are on but nobody's home. Waited close to 10 minutes for someone to take my order AT THE COUNTER and no one showed up. Looks abandoned
Atmosphere: 1
Food: 1
Service: 1
Always great coffee— made fresh— friendly staff
Atmosphere: 5
Food: 5
Service: 5
Good Customer Service
Atmosphere: 4
Food: 5
Service: 5
I go out of my way to go to this dunkin vs the one right around the corner from me. I am thinking about moving closer...
Atmosphere: 5
Food: 5
Service: 5
I literally just drove off after going through the drive-through asking for chocolate frosted glaze, vanilla frosted, and glazed doughnut two of each to make half a dozen
I checked my order at the window it’s wrong. I asked her to fix it. She goes back and makes it wrong again, but I don’t notice that she made it wrong again because I’ve driven off already assuming that she corrected the error. So damn annoying. 3:51pm left the time as I don’t know the name of the woman who will not only took my order and after me
Clarify it still getting it wrong. In this economy people don’t have money to be paying for what they didn’t order and don’t want and don’t like
Atmosphere: 3
Food: 3
Service: 3
The absolute worst customer service I’ve ever experienced. Refused to refund an order they wouldn’t fulfill - which is theft!!
Atmosphere: 1
Food: 1
Service: 1
I arrived first thing in the morning. As the employees were and I asked to charge my cell phone briefly. So I can get access to my money. And they i mean, all of them ignored me for about five or six hours. While I just sat there with a note that I wrote out for any customers to read to offer me assistance. And so the district manager just kicked me out cold hearted and blatanty, and I will never again shop at a dunkin' donut because of the district manager here at this location
Atmosphere: 1
Food: 1
Service: 1
Myself and a fellow walked in. No one said a word towards our existence. Then the cashier disappeared while we were figuring out our order. The other employee tended to her side of the shop all invisible like as we stood waiting at the register for help. 3 minutes went by as we waited patiently before we took offense and left. Gen Z is definitely aiming to ruin businesses.... apparently.
Service: 1
I placed a mobile order for the wrong location. The gentleman at the drive through window was kind enough to take a look at my order and start making it right away for me. Everyone here always provides great customer service when I visit versus other locations I’ve been to. Needless to say I made it to work on time aha (; May all your bank accounts see an abundance of cash flow! $$$ lol have a great day guys. ❤︎
Service: 5
So glad Dunkin Donuts is still around. I had a large iced nonfat mocha latte with a chocolate glazed donut via their drive thru. I was very happy!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
C’mon now, what is this and why are they all like this?
Did you know that performing well in a low paying job is going to set you up for success later in life? Your work ethic is something you set in your younger years, and if it’s poor, it’s going to be really hard for you to change that when it really matters in your career. Your job may depend on it! Do better!
Always helpful
Atmosphere: 5
Food: 5
Service: 5
REVIEW FOR PHOENIX LOCATION AT 16 ST AND BETHANY HOME ROAD LOCATION EXCLUSIVELY.
Walked in and witnessed four orders process from drive thru before being told I'll be with you shortly. Proceeded to take two additional orders from drive thru including order for dozens of donuts( yea multiple dozen). The case was cleaned out of varieties I desired. My order was eventually filled minus shortages.
Food quality received was as expected.
Atmosphere was as expected for corporate environment.
Staffing was full for morning rush(five)
MOST QSR AND THE FRANCHISES ARE FAILURES AT CUSTOMER SERVICE!! ONLY COUNT AND MONITURE DRIVE THRU SPEED AS SUCH ARE FAILURES. AT CUSTOMER SERVICE.
Hope local independents run those failing to treat customer equitably fail just as that fail their customers.
NEVER AGAIN WILL SPEND MONEY AT THIS LOCATION EXCLUSIVELY
Atmosphere: 3
Food: 4
Service: 2
Rude drive thru girl. My gift card wouldn’t go through and she didn’t even try to ask a manager for assistance. had such a bad attitude ab it too😭
Food: 3
Shaken Brown Sugar Cold Brew was great!
Atmosphere: 3
Food: 5
Service: 5
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