Out of all the locations I’ve been to, this one makes the best coffee :)
Atmosphere: 5
Food: 5
Service: 5
Harold Thomas
Went to pick up order and only received coffee. All other items were not given
Service: 1
Robert Logan
I just went thru the drive thru at 2420 W Bethany Home Rd Sunday 1/19/2025 9:00am, there were 4 vehicles in line in front of me, as the vehicles were moving up after ordering, I noticed as 1 vehicle leaves the window, then the vehicle at the drive thru menu orders and this went on until I got to the menu, as I was waiting to order, 2nd car left the window with their order, then the 3rd car left the window and no answer at the menu board, the 4th vehicle gets to the window, I say "hello, is anyone there" 10 seconds later I hear "sorry about that, what would you like" as I am now placing my order of 2 bacon, egg and cheese sandwiches, the 4th car leaves the window, after all that time waiting for the drive thru employee to take my order, I get to the window and tell the lady there "tell the drive thru employee to start doing their job, were sitting back there, no "I'll be right with you" just dead silence and she tells me he is and they have orders ready, well she lied, I waiting even longer for my order and I see employees thru the window talking, laughing, just walking around, she doesn't come back, a male employee brings up my order and just says "have a good one" WHAT THE HELL IS THIS! ABSOLUTE 0 CUSTOMER SERVICE OR AN APOLOGY, and no napkins in the bag with my 2 sandwiches. A well known company Dunkin Donuts and this is how paying customers are treated??? What, Dunkin now doesn't give napkins with your order, you have to ask now??? Is there a manager running this location? Are they just as bad as the employees? Pay attention to your customers and do your job, put your phones down, quit talking as if its a lunch break. 7 vehicles all in total were behind me now waiting to order due to this unprofessional service from these employees at this location and shame on the manager for failing to do their job and knowing what and how valuable a customer is! I WILL NEVER GO TO DUNKIN DONUTS AFTER THIS EXPERIENCE DONE TO ME THIS MORNING AND THE CUSTOMERS BEHIND ME WHO HAD TO ENDURE THE WAIT LIKE DONE TO ME!
Service: 1
Gloria Evangelista
went thru the drive-thru on my way to work. I ordered a Large coffee and a Maple Croissant donut. I got to work and was either given some other customers order or the person who took my order did not enter what I wanted correctly. Very disappointed as I had been craving that donut all week!
Atmosphere: 3
Food: 3
Service: 3
jodie burnett
This was a horrible experience, just thinking about it makes me cringe. The wait was ridiculous especially since I ordered on the app. The drinks were made incorrectly and the employees were rude. We were running an errand across town and I forgot my cigarettes and he wanted coffee. Perfect kill 2 birds one stone Bethany and I-17. Ordered our coffees on the Dunkin Donuts app. My hubby dropped me at Circle K, went next door to Dunkin. Waited 5 min he never showed up so I walk over. He was inside (8 cars in DT). I walk in look at him, he shrugs, I ask about our drinks. We ordered 20+ min ago by now. Employee said short staffed, (my Dunkin same amount of people 6 np). Two ladies walk in order donuts and coffee they are warned it will be a long wait. They get their order and are leaving, I'm like "HELLO" where are our drinks. Finally get them they look ok we get on the road, take a sip and mines not correct. I look at labels (good to go) zmy hubby's looked a little darker than normal, but this is Dunkin. All I do know is that I'm deathly allergic to nuts and his is Butter Pecan (not sure if that matters with flavoring but now's not the time to find out) and fake sugar which will put me in ER with a nasty massive migraine. He is diabetic so I don't want him drinking his, who knows whats in it (he said tastes good). Our errand had an appt time, a 30+ min stop was not factored in our original itinerary. Who knows how long it will take to re-make our drinks; 10 min, 20 min an hour. We drive backwards 9 miles (18 round trip). I advise them of the situation and give them our drinks. I overhear a worker arguing that she made them correctly. Drinks are re-made, oh yeah they don't look anything like the ones I was originally given. I really really really wanted to say to that little girl "Ummm those look nothing like what you originally gave me, so pretty sure you did it wrong". I of course did not. The inside was un-kempt. Overall, my 2 (20+ min) vists for what should have been a 3 minute drive thru vist was below subpar. I really hope they were just having a bad day. There are sometimes very real and serious consequences to not doing your job correctly. I would have been in the ER and possibly dead, if I had actually drank my coffee.
Dietary restrictions: For lactose intolerant or low carb there is Almond and Oat milk. For sugar sub they have Equal, Splenda Stevia in the raw, Sweet N Low. Large variety of unsweetened flavors.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Half Dozen Donuts
AD Fernandez
I visited Dunkin’ Donuts for the first time at 5:19 PM and was eager to try their donuts, as I’m usually on a strict diet and rarely indulge in fast food. I ordered two chocolate donuts, one strawberry frosted donut, and one regular frosted donut. Unfortunately, my experience was far from what I expected, and it left a sour taste in my mouth.
When I arrived at the drive-thru window, a Hispanic female employee checked me out and handed me my bag. However, the order was incomplete—I received only three donuts instead of the four I had ordered. When I tried to address this mistake and asked for napkins, she abruptly closed the window and said, “Have a good night,” without acknowledging my concern. I felt dismissed and frustrated, as this was not the level of service I anticipated from such a well-known brand.
While the donuts themselves were fine, the poor customer service overshadowed the experience. Mistakes can happen, but it’s how they are handled that matters, and in this case, I felt ignored and disrespected. Fast food employees often deal with a lot, but taking a moment to listen and correct an error should be standard practice.
I understand that everyone has off days, but this left me hesitant to return. Dunkin’ Donuts is known for its convenience and friendly atmosphere, so I hope this was an isolated incident. Better communication and attentiveness would have completely turned this situation around.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Half Dozen Donuts
Armand Brun
I love going there and grabbing coffee where dozen donuts I've been going to this Dunkin' donuts for many years. Everyone there is very friendly and always helpful. I highly recommend them
Atmosphere: 5
Food: 5
Service: 5
Tre Harris
This is a coffee place, not a donut place. No big deal, but don't waste your time if you want donuts.
Atmosphere: 1
Food: 1
Service: 1
cody buntz
Always out of donuts, not great for a donut shop. Service is sub par too.
Atmosphere: 1
Food: 1
Service: 1
Aura Asselin
We ordered on the app and then went through the drive through. They took two minutes to answer at the screen and then took 3 more minutes to come to the window and tried to give us someone else's order despite us saying we had a pickup. They had to ask what every item on our order was because they hadn't made it yet and I guess we're too lazy to look at the order on their end? The woman who answered the window was also quite rude. I got a Chorizo wrap which was cold in the middle.
They took my chocolate chip banana bread out of fridge and put it on the counter. It would have been nice if he offered to heat it up like they do at Starbucks. Perhaps he was too busy trying to close for the evening, even though they were out of donuts. Melty chocolate chips would have made the experience thrice as good as biting into a cold slab of quick bread. I don't blame the young man behind the counter, but I blame poor management. You should be better. You should strive for excellence and not settle for mediocrity. Thank you
Atmosphere: 2
Food: 2
Service: 3
angela diaz (southwest arizona)
Some days could be better
Atmosphere: 3
Food: 3
Service: 3
LOCO_4_ COCOPUFFS
Been coming to this location for the last 3 years I've lived here and I'm done. This most reason visit was for the halloween goods for my kids. SUPER disappointed that they do give you sprinkled munchkins in the halloween bucket and they won't let you add a spider donut to a dozen. Has be side order. But my main reason are the people here are becoming more rude and disappointing. Their face just screams I hate my life and job and you get that very well serviced to you as well. And I don't understand how you are Messing up my donut order as I'm standing infront you telling which donuts I would like and you have zero care listening, then to have the audacity to sigh and act so irritated because I corrected you on the mistake. Like whatever dude.. didn't even get a receipt to know the guys name at register to complain
Atmosphere: 4
Food: 3
Service: 1
Ally Wood
Went October 7 2024 at 12pm they only had 2 kinds of donuts available..I thought they would have made a little more if they had a morning rush to get them to 7pm.. maybe its strictly coffe and drinks after the morning rush at this location but if that is the case they should put a sign saying so..
kentrell coleman
Found a massive hair in my food didn't notice until after I ate the first donut that I definitely dipped in my coffee, Whole order contaminated
Out of all the locations I’ve been to, this one makes the best coffee :)
Atmosphere: 5
Food: 5
Service: 5
Went to pick up order and only received coffee. All other items were not given
Service: 1
I just went thru the drive thru at 2420 W Bethany Home Rd Sunday 1/19/2025 9:00am, there were 4 vehicles in line in front of me, as the vehicles were moving up after ordering, I noticed as 1 vehicle leaves the window, then the vehicle at the drive thru menu orders and this went on until I got to the menu, as I was waiting to order, 2nd car left the window with their order, then the 3rd car left the window and no answer at the menu board, the 4th vehicle gets to the window, I say "hello, is anyone there" 10 seconds later I hear "sorry about that, what would you like" as I am now placing my order of 2 bacon, egg and cheese sandwiches, the 4th car leaves the window, after all that time waiting for the drive thru employee to take my order, I get to the window and tell the lady there "tell the drive thru employee to start doing their job, were sitting back there, no "I'll be right with you" just dead silence and she tells me he is and they have orders ready, well she lied, I waiting even longer for my order and I see employees thru the window talking, laughing, just walking around, she doesn't come back, a male employee brings up my order and just says "have a good one"
WHAT THE HELL IS THIS! ABSOLUTE 0 CUSTOMER SERVICE OR AN APOLOGY, and no napkins in the bag with my 2 sandwiches. A well known company Dunkin Donuts and this is how paying customers are treated??? What, Dunkin now doesn't give napkins with your order, you have to ask now??? Is there a manager running this location? Are they just as bad as the employees? Pay attention to your customers and do your job, put your phones down, quit talking as if its a lunch break. 7 vehicles all in total were behind me now waiting to order due to this unprofessional service from these employees at this location and shame on the manager for failing to do their job and knowing what and how valuable a customer is! I WILL NEVER GO TO DUNKIN DONUTS AFTER THIS EXPERIENCE DONE TO ME THIS MORNING AND THE CUSTOMERS BEHIND ME WHO HAD TO ENDURE THE WAIT LIKE DONE TO ME!
Service: 1
went thru the drive-thru on my way to work. I ordered a Large coffee and a Maple Croissant donut. I got to work and was either given some other customers order or the person who took my order did not enter what I wanted correctly. Very disappointed as I had been craving that donut all week!
Atmosphere: 3
Food: 3
Service: 3
This was a horrible experience, just thinking about it makes me cringe. The wait was ridiculous especially since I ordered on the app. The drinks were made incorrectly and the employees were rude. We were running an errand across town and I forgot my cigarettes and he wanted coffee. Perfect kill 2 birds one stone Bethany and I-17. Ordered our coffees on the Dunkin Donuts app. My hubby dropped me at Circle K, went next door to Dunkin. Waited 5 min he never showed up so I walk over. He was inside (8 cars in DT). I walk in look at him, he shrugs, I ask about our drinks. We ordered 20+ min ago by now. Employee said short staffed, (my Dunkin same amount of people 6 np). Two ladies walk in order donuts and coffee they are warned it will be a long wait. They get their order and are leaving, I'm like "HELLO" where are our drinks. Finally get them they look ok we get on the road, take a sip and mines not correct. I look at labels (good to go) zmy hubby's looked a little darker than normal, but this is Dunkin. All I do know is that I'm deathly allergic to nuts and his is Butter Pecan (not sure if that matters with flavoring but now's not the time to find out) and fake sugar which will put me in ER with a nasty massive migraine. He is diabetic so I don't want him drinking his, who knows whats in it (he said tastes good). Our errand had an appt time, a 30+ min stop was not factored in our original itinerary. Who knows how long it will take to re-make our drinks; 10 min, 20 min an hour. We drive backwards 9 miles (18 round trip). I advise them of the situation and give them our drinks. I overhear a worker arguing that she made them correctly. Drinks are re-made, oh yeah they don't look anything like the ones I was originally given. I really really really wanted to say to that little girl "Ummm those look nothing like what you originally gave me, so pretty sure you did it wrong". I of course did not. The inside was un-kempt. Overall, my 2 (20+ min) vists for what should have been a 3 minute drive thru vist was below subpar. I really hope they were just having a bad day. There are sometimes very real and serious consequences to not doing your job correctly. I would have been in the ER and possibly dead, if I had actually drank my coffee.
Dietary restrictions: For lactose intolerant or low carb there is Almond and Oat milk.
For sugar sub they have Equal, Splenda Stevia in the raw, Sweet N Low.
Large variety of unsweetened flavors.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Half Dozen Donuts
I visited Dunkin’ Donuts for the first time at 5:19 PM and was eager to try their donuts, as I’m usually on a strict diet and rarely indulge in fast food. I ordered two chocolate donuts, one strawberry frosted donut, and one regular frosted donut. Unfortunately, my experience was far from what I expected, and it left a sour taste in my mouth.
When I arrived at the drive-thru window, a Hispanic female employee checked me out and handed me my bag. However, the order was incomplete—I received only three donuts instead of the four I had ordered. When I tried to address this mistake and asked for napkins, she abruptly closed the window and said, “Have a good night,” without acknowledging my concern. I felt dismissed and frustrated, as this was not the level of service I anticipated from such a well-known brand.
While the donuts themselves were fine, the poor customer service overshadowed the experience. Mistakes can happen, but it’s how they are handled that matters, and in this case, I felt ignored and disrespected. Fast food employees often deal with a lot, but taking a moment to listen and correct an error should be standard practice.
I understand that everyone has off days, but this left me hesitant to return. Dunkin’ Donuts is known for its convenience and friendly atmosphere, so I hope this was an isolated incident. Better communication and attentiveness would have completely turned this situation around.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Half Dozen Donuts
I love going there and grabbing coffee where dozen donuts I've been going to this Dunkin' donuts for many years. Everyone there is very friendly and always helpful. I highly recommend them
Atmosphere: 5
Food: 5
Service: 5
This is a coffee place, not a donut place. No big deal, but don't waste your time if you want donuts.
Atmosphere: 1
Food: 1
Service: 1
Always out of donuts, not great for a donut shop. Service is sub par too.
Atmosphere: 1
Food: 1
Service: 1
We ordered on the app and then went through the drive through. They took two minutes to answer at the screen and then took 3 more minutes to come to the window and tried to give us someone else's order despite us saying we had a pickup. They had to ask what every item on our order was because they hadn't made it yet and I guess we're too lazy to look at the order on their end? The woman who answered the window was also quite rude. I got a Chorizo wrap which was cold in the middle.
Restaurantji Recommends
They took my chocolate chip banana bread out of fridge and put it on the counter. It would have been nice if he offered to heat it up like they do at Starbucks. Perhaps he was too busy trying to close for the evening, even though they were out of donuts. Melty chocolate chips would have made the experience thrice as good as biting into a cold slab of quick bread. I don't blame the young man behind the counter, but I blame poor management. You should be better. You should strive for excellence and not settle for mediocrity. Thank you
Atmosphere: 2
Food: 2
Service: 3
Some days could be better
Atmosphere: 3
Food: 3
Service: 3
Been coming to this location for the last 3 years I've lived here and I'm done. This most reason visit was for the halloween goods for my kids. SUPER disappointed that they do give you sprinkled munchkins in the halloween bucket and they won't let you add a spider donut to a dozen. Has be side order. But my main reason are the people here are becoming more rude and disappointing. Their face just screams I hate my life and job and you get that very well serviced to you as well. And I don't understand how you are Messing up my donut order as I'm standing infront you telling which donuts I would like and you have zero care listening, then to have the audacity to sigh and act so irritated because I corrected you on the mistake. Like whatever dude.. didn't even get a receipt to know the guys name at register to complain
Atmosphere: 4
Food: 3
Service: 1
Went October 7 2024 at 12pm they only had 2 kinds of donuts available..I thought they would have made a little more if they had a morning rush to get them to 7pm.. maybe its strictly coffe and drinks after the morning rush at this location but if that is the case they should put a sign saying so..
Found a massive hair in my food didn't notice until after I ate the first donut that I definitely dipped in my coffee,
Whole order contaminated
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