Emerald City Smoothie

Tried to get a smoothie ordered and tried to pay apparently their machine wasn't working. Despite knowing this still he let us order and he was taking people's orders in the drive-thru. No sign saying machine is down, he should have led with that.

Best smoothie place ever. Every time I go there, the employees are nicer than the time before.

The Nutty Banana Whey Protein shake is my favorite. I love the fact that their drink drinks do not taste like straight sugar. Emerald City Smoothie definitely keep health in mind when it comes to making their foods. Great place and always great customer service.

Found this place today and was excited to give it a try. I got the Emerald Smoothing and my husband got a protein chocolate- banana- peanut butter shake (can't remember the name) and they were both FANTASTIC! great service from the second I walked in, they answered questions and were quick and attentive. I read some of the other reviews and I'm happy to say that the service, speed, and food were all wonderful. Definitely not the same experience.... so maybe some changes were made! 😁

I recently had a very disappointing experience with Emerald City Smoothie that I feel compelled to share. My first visit was decent, and I enjoyed the smoothie I ordered, which led me to return for a second visit. However, this time the smoothie I received was extremely bitter and undrinkable.

I contacted Emerald City Smoothie about this issue, and they assured me that I could come by to get my smoothie replaced. Trusting their word, I made the drive down to the store, expecting a resolution. Unfortunately, when I arrived, the so-called manager not only refused to replace my smoothie but also called me a liar.

This entire experience was incredibly frustrating and unprofessional. I felt deceived and disrespected by the staff. I won't be returning to Emerald City Smoothie, and I caution others to be wary of their customer service practices.

Atmosphere: 1

Food: 1

Service: 1

This was the weirdest place, I was here having a smoothy and saw the manger come in, head to the back then grab half the tips in the jar and leave. This has to be illegal!

Service: 1

This was a quick smoothie trip before I was off to volleyball camp for the day. It was a great stop, in and out super quickly. I went when it was relatively empty which I think helped with the swiftness. The cashier was super kind to recommend some drinks after I let him know it was my first time in - per his recommendation, I got the Peanut Passion with blueberry added and it was delightful. That smoothie powered me through 3 hours of hardcore volleyball games. Will definitely be stopping in again when I’m in the area!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peanut Passion

Sam makes the best smoothie at this spot. Y’all tapp in with Sam . Appreciate you my guy ??

Atmosphere: 5

Food: 5

Service: 5

Had to cancel and walk out. Over 30 minutes for 3 smoothies since the online order was made.Have to figure out how to get my $30 refund since the employees said I had to call in.----I regret to say that my recent experience at your establishment was far from satisfactory. Despite placing an online order for three smoothies, I found myself waiting for over 30 minutes upon arrival. Remarkably, within just 5 minutes of my arrival, another customer received their order, leaving me next in line with no other patrons present.Despite reassurances from your staff that my order would be ready shortly, it became apparent that this was not the case. After 10 additional minutes of waiting, I even offered to modify my order to expedite the process, only to be told that such action was unnecessary as the employees were still "reviewing recipe menus."Regrettably, due to the excessive wait time and apparent lack of urgency displayed by your young staff members, I was compelled to cancel my order and leave. It was disconcerting to witness such inefficiency and apparent cluelessness in a business setting.I sincerely hope that you will take this feedback seriously and implement measures to improve your service and staff training to ensure a more pleasant experience for future customers.

Atmosphere: 1

Food: 1

Service: 1

The picture of the banana Acai bowl looked delicious. We ordered two, to go. After paying we find out they're out of granola AND bananas! Kinda tough to make a banana bowl w/o bananas. Wish we were told ahead of time. After waiting 20+ minutes for two Acai bowls with no granola and no bananas we left WITH NOTHING. Maybe they can donate our $30 to charity!

Atmosphere: 2

Food: 5

Service: 1

Why they don’t have lotus anymore but still advertise it?

Wow delicious smoothies!! It was just want I needed after my hot Pilates class. Lots flavor combos I got the tropical smoothie. Convenient drive through as well!

Atmosphere: 5

Food: 5

Service: 5

Wow delicious smoothies!! It was just want I needed after my hot Pilates class. Lots flavor combos I got the tropical smoothie. Convenient drive through as well!

Atmosphere: 5

Food: 5

Service: 5

I ordered 2 smoothies & açaí bowl through a delivery service and found out after delivery they were out of Açaí so bowl not delivered. What kind of açaí smoothie company doesn’t have açaí or at least an alternative smoothie base for bowls??!! Disappointed as I am working 12 hours and was really looking forward to the nutritious meal.

Atmosphere: 5

Food: 5

Service: 5

First time at emerald city and it was amazing!I loved the peanut passion smoothie. The manager Sam had excellent customer service you can tell he loves what he does. Great vibe!

Atmosphere: 5

Food: 5

Service: 5