Don't waste your time ordering online. I ordered 5 days early. Ham wasn't reserved. I had to pay $15 more for a larger ham. Website wouldn't let me pre-pay. Was told by manager that it"s only a reservation." " We are out of that ham even for the pre-paid." "So...doesn't matter what you order." "The website states that nothing is guaranteed." She was very rude. Very snippy. Will order from Whole Foods next year. Suggest anyone reading this do the same.
Atmosphere: 1
Service: 1
Neil Shapiro
Ordered a quarter ham on Wednesday for pick on on Thursday, went to the store on Thursday at the chosen time to pick it up, and was told there was not a ham available for me. They did have the order in the computer, though. On the ordering website, there is the option of whether to pre-pay or pay in store. I chose to pay in store. Because of not paying in advance, a ham is not guaranteed to be there at the pick up time. I was told that unless the order is prepaid, then it is not an actual order. However, they were more than happy to sell me a half-ham, much larger that what I had "ordered". If "pay in store" on their website does not guarantee an order to be ready when you choose a time for pick up, then why is that option there? This is classic bait and switch, and they have been reported. So if you "order" from Honeybaked Ham, make sure you pay for it in advance so that you receive what you ordered, otherwise your "order" will not be there.
Gary B
Tiffany was amazing. She was professional and kind. Thank You Honey Baked Ham Co.
Atmosphere: 5
Food: 5
Service: 5
Gary Birmingham
Tiffany was amazing. She was professional and kind. Thank You Honey Baked Ham Co.
Atmosphere: 5
Food: 5
Service: 5
Leora O (goldberryfaery)
I used to come to this honey baked ham at least once a week with my mom. We used to call in our order & pick it up on our way home because we live about 15 minutes away. It was never a problem to call ahead and order a sandwich to go & pick it up & pay for it once I arrived. I happen to be in the area and I thought it would be nice to get a sandwich today, but the woman that answered the phone said that they don't take call in orders and that whoever took the call in order before, shouldn't have taken it. I'm not sure why I was able to order 20 + times over the phone and now all of a sudden they don't take phone orders. So I went to the website to see if I could place an order there. I don't know why they would take an online order but not a phone order but whatever. So I attempt to make an order online and every time I go to put my payment information in, my phone browser freezes. And on top of that all they offer on the website for drinks are cans. I know they have a fountain there and I don't know why I can't order to go fountain drink. So they may get my business in the future if their website works. Or if they start taking phone orders again. Not everybody is good with using a website to make an order and some people live busy lives where they might want to order ahead, so they can pick it up on their way somewhere. I called to talk to the store since their website wasn't working to let them know that I wouldn't be placing an order since they refuse to take phone orders and their website makes my phone freeze. The woman seem to be completely fine with losing my business.
Heather Carrozza
Tried and tried to call during business hours. Never got through. Finally went to a temporary holiday location, walked in, bought ham, walked out with no problem, and no wait. Done!
Atmosphere: 1
Food: 5
Service: 3
jason hamel
Spent $130 for a bone in ham and 4 sides. 2 au Gratin potatoes, green bean casserole, and Mac and cheese. They forgot the 2 sides of au Gratin potatoes and are refusing to give them to us even though we have the email receipt. Horrible experience and more than likely will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Alexander Koep
The armed guard in front of the store made me laugh as I stood in line imagining a crew of professional bank robbers going from customer to customer telling them to put their phones and hams in the bag. "No die packs with mashed potatoes either!" On a serious note, the food is great and the employees did a good job of keeping the line moving as fast as they could. Also, if you pay online or over the phone, then you don't have to wait in line at all, I will do that next time.
Atmosphere: 4
Food: 5
Service: 4
K Hut
We prepaid our order. Arrived during the designated window of time they told us to come for pick up and I’ve been standing in line for over 30 minutes with AT LEAST that long to go. You would think after doing this for so many years they would have a more efficient system for processing the prepaid orders! Frustrating.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Bone in Ham
Tricia
Long lines but they work them quickly and efficiently. Love HoneyBaked hams!!
It was such a wonderful surprise that the Sunday before Thanksgiving, the store was open to fulfill orders. There were a lot of employees ready to help all the customers. As always, I picked up my bone-in half ham. I can't say enough about the taste and quality of the honey baked ham! Incredibly delicious, always a huge hit at our holiday table.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Ham, Homestyle Deli Salads
Fawn Bertram
So evidently the situation this year is the opposite from last year. People who ordered ahead have to stand in the Disneyland long line that’s a block long. Meanwhile walk in line is super short. So ridiculous. Get it shipped to your home instead. And if you really miss do a reservation, come earlier. 2pm line was half the size of 5pm line… i made the mistake of coming back later to see if there was a shorter line than my reservation time. Nope.
Service: 3
PJ Merris
HBHC is a tradition every holiday for us. The customer service here is exemplary. They are ALL willing and ready to help. This year it was Susan at this store who made extra time and effort to help! It's so wonderful to recieve ol'time quality service! It's one of the reasons HBHC will remain a tradition for us! THANK YOU and wonderful holidays to all of you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Ham
Zachary Bunch
We pre ordered our ham a few days before Thanksgiving but we're told to pay when we arrived because they wouldn't know the weight of the ham till checkout. Well when we arrived on our pickup date we were told to wait till after pre paid had all picked up their hams. We would've prepaid but we're told not to.. so we were forced to sit to the side after waiting in the pickup line for a ham we've already ordered and have a confirmation for...
Service: 1
Leonard R.
Have been buying Honey Baked hams for at least 20 years. Just had our Thanksgiving dinner. Ham was dry and hardly had any sugar glaze. Not worth the $100 we paid for it. I may have to find another company to get our ham next year.
Don't waste your time ordering online. I ordered 5 days early. Ham wasn't reserved. I had to pay $15 more for a larger ham. Website wouldn't let me pre-pay. Was told by manager that it"s only a reservation." " We are out of that ham even for the pre-paid." "So...doesn't matter what you order." "The website states that nothing is guaranteed." She was very rude. Very snippy. Will order from Whole Foods next year. Suggest anyone reading this do the same.
Atmosphere: 1
Service: 1
Ordered a quarter ham on Wednesday for pick on on Thursday, went to the store on Thursday at the chosen time to pick it up, and was told there was not a ham available for me. They did have the order in the computer, though. On the ordering website, there is the option of whether to pre-pay or pay in store. I chose to pay in store. Because of not paying in advance, a ham is not guaranteed to be there at the pick up time. I was told that unless the order is prepaid, then it is not an actual order. However, they were more than happy to sell me a half-ham, much larger that what I had "ordered". If "pay in store" on their website does not guarantee an order to be ready when you choose a time for pick up, then why is that option there? This is classic bait and switch, and they have been reported. So if you "order" from Honeybaked Ham, make sure you pay for it in advance so that you receive what you ordered, otherwise your "order" will not be there.
Tiffany was amazing. She was professional and kind. Thank You Honey Baked Ham Co.
Atmosphere: 5
Food: 5
Service: 5
Tiffany was amazing. She was professional and kind. Thank You Honey Baked Ham Co.
Atmosphere: 5
Food: 5
Service: 5
I used to come to this honey baked ham at least once a week with my mom. We used to call in our order & pick it up on our way home because we live about 15 minutes away. It was never a problem to call ahead and order a sandwich to go & pick it up & pay for it once I arrived. I happen to be in the area and I thought it would be nice to get a sandwich today, but the woman that answered the phone said that they don't take call in orders and that whoever took the call in order before, shouldn't have taken it. I'm not sure why I was able to order 20 + times over the phone and now all of a sudden they don't take phone orders. So I went to the website to see if I could place an order there. I don't know why they would take an online order but not a phone order but whatever. So I attempt to make an order online and every time I go to put my payment information in, my phone browser freezes. And on top of that all they offer on the website for drinks are cans. I know they have a fountain there and I don't know why I can't order to go fountain drink. So they may get my business in the future if their website works. Or if they start taking phone orders again. Not everybody is good with using a website to make an order and some people live busy lives where they might want to order ahead, so they can pick it up on their way somewhere. I called to talk to the store since their website wasn't working to let them know that I wouldn't be placing an order since they refuse to take phone orders and their website makes my phone freeze. The woman seem to be completely fine with losing my business.
Tried and tried to call during business hours. Never got through. Finally went to a temporary holiday location, walked in, bought ham, walked out with no problem, and no wait. Done!
Atmosphere: 1
Food: 5
Service: 3
Spent $130 for a bone in ham and 4 sides. 2 au Gratin potatoes, green bean casserole, and Mac and cheese. They forgot the 2 sides of au Gratin potatoes and are refusing to give them to us even though we have the email receipt. Horrible experience and more than likely will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
The armed guard in front of the store made me laugh as I stood in line imagining a crew of professional bank robbers going from customer to customer telling them to put their phones and hams in the bag. "No die packs with mashed potatoes either!" On a serious note, the food is great and the employees did a good job of keeping the line moving as fast as they could. Also, if you pay online or over the phone, then you don't have to wait in line at all, I will do that next time.
Atmosphere: 4
Food: 5
Service: 4
We prepaid our order. Arrived during the designated window of time they told us to come for pick up and I’ve been standing in line for over 30 minutes with AT LEAST that long to go. You would think after doing this for so many years they would have a more efficient system for processing the prepaid orders! Frustrating.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Bone in Ham
Long lines but they work them quickly and efficiently. Love HoneyBaked hams!!
Restaurantji Recommends
It was such a wonderful surprise that the Sunday before Thanksgiving, the store was open to fulfill orders. There were a lot of employees ready to help all the customers. As always, I picked up my bone-in half ham. I can't say enough about the taste and quality of the honey baked ham! Incredibly delicious, always a huge hit at our holiday table.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Ham, Homestyle Deli Salads
So evidently the situation this year is the opposite from last year. People who ordered ahead have to stand in the Disneyland long line that’s a block long. Meanwhile walk in line is super short. So ridiculous. Get it shipped to your home instead. And if you really miss do a reservation, come earlier. 2pm line was half the size of 5pm line… i made the mistake of coming back later to see if there was a shorter line than my reservation time. Nope.
Service: 3
HBHC is a tradition every holiday for us. The customer service here is exemplary. They are ALL willing and ready to help. This year it was Susan at this store who made extra time and effort to help! It's so wonderful to recieve ol'time quality service! It's one of the reasons HBHC will remain a tradition for us! THANK YOU and wonderful holidays to all of you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Ham
We pre ordered our ham a few days before Thanksgiving but we're told to pay when we arrived because they wouldn't know the weight of the ham till checkout. Well when we arrived on our pickup date we were told to wait till after pre paid had all picked up their hams. We would've prepaid but we're told not to.. so we were forced to sit to the side after waiting in the pickup line for a ham we've already ordered and have a confirmation for...
Service: 1
Have been buying Honey Baked hams for at least 20 years. Just had our Thanksgiving dinner. Ham was dry and hardly had any sugar glaze. Not worth the $100 we paid for it. I may have to find another company to get our ham next year.