We went to the IHOP on 20th Ave. & Northern on Friday 12/27/2024 to have Brunch with my Sister before she flew back to NY on Sat. and that was a mistake. There were 6 people in our party and the place was not that busy so we thought we were golden, we were wrong. The waitress was good at the start coming by our table wanting to take our order and get our drinks so we ordered and then the waitress disappeared. About 10 to 15 minutes later she popped out with the drinks. Most of our party got water a couple got hot coco and a couple got tea. The water was good I guess and the hot coco was hot the tea though was a different story though, it was old tea that if I was a betting man I would say it was a day old or better sitting out at room temperature, it was stale and tasted terrible but there was no waitress around to ask about it as she had disappeared again. After a good 40 minutes after our order our food decided to make a appearance and here is a breakdown of the food as we go around the table: 1.) Chocolate Pancakes with Peppermint Chips - Granddaughter said they were OK and good but did not say if they were hot, warm or cold. 2.) Biscuits & Gravy - one word "Cold"/ Gravy was cold straight out of the can and not heated up & Biscuits were white hockey pucks, these also were cold but at least they appeared to be cooked at some point in the past 24 hours. 3.) The 55+ Fish and Fries - This was OK but it was neither warm or cold somewhere in between. 4.) Breakfast Sampler - 2 Scrambled Eggs, Hash Browns, 2 slices of Ham & 2 Sausage Links - one word "Cold". 5.) Classic Crispy Chicken Sandwich - Neither warm or cold again somewhere in between. 6.) Macaroni & Cheese - seemed to be Kraft box type Mac & Cheese and was cold. 7.) Chicken Fajita Anytime Tacos - Sister said they were Hot but not to Hot and they were good. Well you may be asking why did we not say something to our waitress? There are 2 reasons: 1.) After the waitress dropped off our food she made a quick lap around the tables and was back at ours asking how everything was before we even had a chance to unwrap or silverware (which we had to ask for also by the way) and then she was gone never to be seen again by our table till bill time. and 2.) Even if we did say something we were faced with the real possibility of another 40 minute wait for our food. So when the waitress decided to bring our bill I decided to ask if it would be OK to get a order of toast added on and she said I could and 10 minutes later the "Toast" decided to make a appearance and calling it Toast is being kind more like dried bread with butter on it (I will post a picture if possible). Now it was time to pay and I gave a 10% tip and I really feel I was being generous (sister disagreed and slipped the waitress more money). I spoke to the lady in charge about this issue after we paid and she said that she would let the manager know on Sat. when he returned. I also wrote Corporate to let them know when I got home so we will see if they are concerned about this. I feel for the $108 + tip we should of got better then mediocre service and cold food but maybe that is the way it is now in today's world.
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Our group goes to IHOP every other Wednesday to play cards. Maria makes sure we have a wonderful experience during our card meet- ups. Our players make sure we order something from the menu, just to be fair. Our orders are taken promptly. The food is served hot. The food has been generous portions and tasty. The drinks are filled, usually without asking (sometimes they get busy & we all understand there are other customers). Maria comes out and greets us. Today, she hasn't seen me in a long while, & she remembered who I am. Very social and makes sure everyone is satisfied (not just our group) & it feels good to see the manager out & about stepping in, when it gets busy like today....it was hopping iHop on November 11, Veteran's Day. One waiter stayed and missed his college class so he could serve our men & women who serve in the military. Dedication. Thank you to ALL who have served us. You ALL have been so very pleasant. I wish I could remember all the waitresses and waiters names. So kind.
Henry Lopez
Vanessa and Maria were amazing. They always make sure my food is fresh. I just love this place
The food was amazing and so was the service. Maria was very friendly and fast, she made sure that everything was good and tasted good. Was great with refills and made sure we were happy the whole time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Combo, Mashed Potatoes, Hash, Salad
Unknown Walker
we went for a quick breakfast and Maria m was amazing! 10/10 experience would recommend
Atmosphere: 5
Food: 5
Service: 5
April Liggins
Maria M. She's A Beautiful Girl Very Respectful Beautiful Heart And Very On Top Of Her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash, Sandwich
Ivan Jose
Maria M the short server was so amazing she was respectful and she had great service one of my favorite servers
Atmosphere: 5
Food: 5
Service: 5
Fernanda Sifuentes
I went to this ihop as a last minute resort. I was hungry and almost every place was closed. I was pleasantly surprised by the quality of the food. Everything was exactly the way I imagined it when I ordered it, I got a breakfast burrito and cinna stack pancakes. On top of this, my server, Amy went above and beyond to make sure I felt welcome and unforgotten. She had a smile on her face even though it was very late and I appreciated that. The atmosphere almost felt was quite peaceful, it almost felt lonely but i guess that's what you get in the middle of the night. Would come here again!
Atmosphere: 4
Food: 5
Service: 5
David R
We had Ozzie for our wait person and really enjoyed her happy personality.
Atmosphere: 5
Food: 3
Service: 5
Mollie
The food is usually pretty good. The service is always amazing. Sometimes the restaurant is a little too cold. I don’t know what jackpot they hit to find Ozzy, but she is the epitome of class and grace. Personable and professional, she was continuously checking in to make sure everything is perfect. Much more than I would expect from an IHOP.
Sam was terrific! She recommended the avocado poached eggs on English muffin. The kitchen made me a beautiful breakfast. She was prompt with service asking if we were ok and needed more drinks. She was very personable as we enjoyed her company. We look forward to coming back for her service.
Parking: There was plenty of disability parking so I didn’t have to walk far.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado
Mariah Couture
Sam took great care of me , she was very friendly & personable , energy was on 10 she was prompt and made sure to check on me. Food was ok but service was GREAT hope to be in her section next time as well
Atmosphere: 5
Food: 5
Service: 5
Tracy Roberts
Sam is such an amazing server! Best service ever!
Atmosphere: 5
Food: 5
Service: 5
Heather Urton
Sam was and IS the best server this location has! She sweet, attentive and quick to help when needed.
We went to the IHOP on 20th Ave. & Northern on Friday 12/27/2024 to have Brunch with my Sister before she flew back to NY on Sat. and that was a mistake. There were 6 people in our party and the place was not that busy so we thought we were golden, we were wrong. The waitress was good at the start coming by our table wanting to take our order and get our drinks so we ordered and then the waitress disappeared. About 10 to 15 minutes later she popped out with the drinks. Most of our party got water a couple got hot coco and a couple got tea. The water was good I guess and the hot coco was hot the tea though was a different story though, it was old tea that if I was a betting man I would say it was a day old or better sitting out at room temperature, it was stale and tasted terrible but there was no waitress around to ask about it as she had disappeared again. After a good 40 minutes after our order our food decided to make a appearance and here is a breakdown of the food as we go around the table: 1.) Chocolate Pancakes with Peppermint Chips - Granddaughter said they were OK and good but did not say if they were hot, warm or cold. 2.) Biscuits & Gravy - one word "Cold"/ Gravy was cold straight out of the can and not heated up & Biscuits were white hockey pucks, these also were cold but at least they appeared to be cooked at some point in the past 24 hours. 3.) The 55+ Fish and Fries - This was OK but it was neither warm or cold somewhere in between. 4.) Breakfast Sampler - 2 Scrambled Eggs, Hash Browns, 2 slices of Ham & 2 Sausage Links - one word "Cold". 5.) Classic Crispy Chicken Sandwich - Neither warm or cold again somewhere in between. 6.) Macaroni & Cheese - seemed to be Kraft box type Mac & Cheese and was cold. 7.) Chicken Fajita Anytime Tacos - Sister said they were Hot but not to Hot and they were good. Well you may be asking why did we not say something to our waitress? There are 2 reasons: 1.) After the waitress dropped off our food she made a quick lap around the tables and was back at ours asking how everything was before we even had a chance to unwrap or silverware (which we had to ask for also by the way) and then she was gone never to be seen again by our table till bill time. and 2.) Even if we did say something we were faced with the real possibility of another 40 minute wait for our food. So when the waitress decided to bring our bill I decided to ask if it would be OK to get a order of toast added on and she said I could and 10 minutes later the "Toast" decided to make a appearance and calling it Toast is being kind more like dried bread with butter on it (I will post a picture if possible). Now it was time to pay and I gave a 10% tip and I really feel I was being generous (sister disagreed and slipped the waitress more money). I spoke to the lady in charge about this issue after we paid and she said that she would let the manager know on Sat. when he returned. I also wrote Corporate to let them know when I got home so we will see if they are concerned about this. I feel for the $108 + tip we should of got better then mediocre service and cold food but maybe that is the way it is now in today's world.
Our group goes to IHOP every other Wednesday to play cards. Maria makes sure we have a wonderful experience during our card meet- ups. Our players make sure we order something from the menu, just to be fair. Our orders are taken promptly. The food is served hot. The food has been generous portions and tasty. The drinks are filled, usually without asking (sometimes they get busy & we all understand there are other customers). Maria comes out and greets us. Today, she hasn't seen me in a long while, & she remembered who I am. Very social and makes sure everyone is satisfied (not just our group) & it feels good to see the manager out & about stepping in, when it gets busy like today....it was hopping iHop on November 11, Veteran's Day. One waiter stayed and missed his college class so he could serve our men & women who serve in the military. Dedication. Thank you to ALL who have served us. You ALL have been so very pleasant. I wish I could remember all the waitresses and waiters names. So kind.
Vanessa and Maria were amazing. They always make sure my food is fresh. I just love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Avocado, Hash, Sandwich
The food was amazing and so was the service. Maria was very friendly and fast, she made sure that everything was good and tasted good. Was great with refills and made sure we were happy the whole time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Combo, Mashed Potatoes, Hash, Salad
we went for a quick breakfast and Maria m was amazing! 10/10 experience would recommend
Atmosphere: 5
Food: 5
Service: 5
Maria M. She's A Beautiful Girl Very Respectful Beautiful Heart And Very On Top Of Her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash, Sandwich
Maria M the short server was so amazing she was respectful and she had great service one of my favorite servers
Atmosphere: 5
Food: 5
Service: 5
I went to this ihop as a last minute resort. I was hungry and almost every place was closed. I was pleasantly surprised by the quality of the food. Everything was exactly the way I imagined it when I ordered it, I got a breakfast burrito and cinna stack pancakes. On top of this, my server, Amy went above and beyond to make sure I felt welcome and unforgotten. She had a smile on her face even though it was very late and I appreciated that. The atmosphere almost felt was quite peaceful, it almost felt lonely but i guess that's what you get in the middle of the night. Would come here again!
Atmosphere: 4
Food: 5
Service: 5
We had Ozzie for our wait person and really enjoyed her happy personality.
Atmosphere: 5
Food: 3
Service: 5
The food is usually pretty good. The service is always amazing. Sometimes the restaurant is a little too cold. I don’t know what jackpot they hit to find Ozzy, but she is the epitome of class and grace. Personable and professional, she was continuously checking in to make sure everything is perfect. Much more than I would expect from an IHOP.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Sam was terrific! She recommended the avocado poached eggs on English muffin. The kitchen made me a beautiful breakfast. She was prompt with service asking if we were ok and needed more drinks. She was very personable as we enjoyed her company. We look forward to coming back for her service.
Parking: There was plenty of disability parking so I didn’t have to walk far.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado
Sam took great care of me , she was very friendly & personable , energy was on 10 she was prompt and made sure to check on me. Food was ok but service was GREAT hope to be in her section next time as well
Atmosphere: 5
Food: 5
Service: 5
Sam is such an amazing server! Best service ever!
Atmosphere: 5
Food: 5
Service: 5
Sam was and IS the best server this location has! She sweet, attentive and quick to help when needed.
Atmosphere: 5
Food: 5
Service: 5
Sam was amazing!!
Atmosphere: 5
Food: 5
Service: 5
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