Okay the delivery for this location is not perfect. I don’t appreciate not receiving emails or texts saying that my delivery is on the way or is delayed or anything. I would appreciate it if you would improve this because I have been waiting for a delivery and it hasn’t come at the time I requested.
Atmosphere: 5
Food: 5
Service: 4
Jazmin Struchen
We walked in with over 30 mins to close which is at 7. The staff was okay but the manager Matt, (according to our receipt) was awful. He gave the employee grief for taking our order which was only a Chicken Caesar Wrap. He made our wrap which was missing ingredients, slapped together, and smaller than usual. He turned the lights off in the restaurant as soon as we sat to eat our wrap which only takes 10 mins or less so we had to eat in the dark. He proceeded to give every customer attitude that came in after us and turned them away even though they still had a half hour to close because he was cleaning up. Was extremely rude to everyone and showed no customer service at all. We went to fill our drink cup and he started cleaning the machine so we couldn’t. Seemed to have gotten irritated that we threw our wrapper away in the trash as well. I work retail and understand you want to get out as quickly as possible after close. But this was unacceptable and we will never be ordering from here again.
Also, you’ll see right after my review, the owner obviously doesn’t care because they immediately had someone giving this an employee a glowing review.
Atmosphere: 1
Food: 3
Service: 1
Steve Battista
Matt helped out with a difficult delivery situation which in most cases would be a headache, but he was able to professional straighten it out for me. I appreciate his excellent customer service and professionalism. Thank you Matt!
Atmosphere: 5
Food: 5
Service: 5
Robert Miller
The staff can't handle the lunch rush. I've been waiting for over 20 min for my #2. There was no communication that there was going to be a wait. I had to ask what was going on. Not to mention how painfully slow the staff makes all the sandwiches. 🐢 First time I ever had anxiety attack waiting on a sandwich to be made.
Atmosphere: 3
Food: 4
Service: 1
sam lewis
Fantastic JJ's. Way better service than the oversized and hyped burrito pace across the sidewalk.
Atmosphere: 5
Food: 5
Service: 5
Jessie Gelbmann
EVERYTIME I COME HERE IT TAKES ATLEAST 35 MINUTES FOR ONE SANDWICH . Jesus Christ .
Atmosphere: 1
Food: 1
Service: 1
Ernie Munoz
Great food.
Atmosphere: 3
Food: 5
Service: 5
devin richardson
Waited 35 minutes for a sandwhich today. Used my entire lunch waiting… unacceptable. There was no scene of urgency. 30+ people waiting and I’m watch staff dance around and joke during mid lunch rush’s mind blowing
Atmosphere: 2
Food: 3
Service: 1
Anthony Heller
Service so slow you'll walk out. Who cares how fast you can make a sub if you can't tend to your patrons.
Atmosphere: 3
Food: 3
Service: 1
Michele Chasar
This restraunt has terrible service. If they have a big order, everyone works on the order and screw the people that walk in. I haven't been here in a while and thought I'd try the new hot subs. Never again. Been waiting 20 minutes for their so called freaky fast sub. I can't rate the food because I still have not gotten it. I wouldn't recommend this place to anyone. Worse walk in fast food place I have ever been. They have not even started the orders of people that pre-ordered on their app.40 minutes is their idea of freaky fast. No thank you. I'll continue to go to Potbelly.
After many years of ordering from this location for my work events, my TWO HOUR WAIT for a catering order deserves this scathing review. I placed an order the day before for 3 half sandwich boxes and a separate sandwich, for a total of over $200 including tip. I made sure to choose an early delivery time to avoid my food being too late for my event. I placed the order to arrive at 11:15, with my event starting at 12:15. After waiting for delivery until almost noon, i called the store where i was told they were running behind and my food was being finished up and they would head out soon. So i waited in the lobby for the food to arrive. By 12:25 there was no sign of anyone so i called again, and this time a different person picked up and i was informed my order was just sitting there and it could not be delivered because they had a lot of online orders, a long line, and only 3 people on staff. They asked me if i would just like a refund. I did not, as i had a group of people waiting for the food that i had prepaid for and confirmed. The person puts me on hold and never takes me off. At this point, i am making repeated calls to the store with no answer. My boss then begins to make calls to the store, where she is told they are waiting for a third party to make the delivery and only when we threaten to come pick up the delivery, she is then put on hold where no one is to respond again. We again proceed to make a dozen calls to the restaurant between the two of us, with them just flat out ignoring our calls. As we are head to her car to drive to the store, finally, my boss gets through to the manager where he insists he will personally deliver the food and give us a refund. After another 20 minutes, he finally shows up on a bicycle, offering no apology or humility about the last TWO HOURS of events, including the behavior of his staff. My job is a mile from the restaurant, and we have ordered from there before so there was simply no excuse on ways to prevent such a massive delay like this. Finally, at 1pm, after my event had wrapped up, was I able to feed my guests. Absolutely UNACCEPTABLE from any business. Please, look elsewhere for your catering needs, AND STAY FAR AWAY FROM THIS RESTAURANT!
Food: 2
Service: 1
robert tompkins
Good sandwiches and service. Inconvenient area if you don’t work close and can walk. Have to pay for parking.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef and Provolone
Stephen Hochreiter
Failed to prepare and deliver order. They cancelled the order when "we ran out of bread."
Okay the delivery for this location is not perfect. I don’t appreciate not receiving emails or texts saying that my delivery is on the way or is delayed or anything. I would appreciate it if you would improve this because I have been waiting for a delivery and it hasn’t come at the time I requested.
Atmosphere: 5
Food: 5
Service: 4
We walked in with over 30 mins to close which is at 7. The staff was okay but the manager Matt, (according to our receipt) was awful. He gave the employee grief for taking our order which was only a Chicken Caesar Wrap. He made our wrap which was missing ingredients, slapped together, and smaller than usual. He turned the lights off in the restaurant as soon as we sat to eat our wrap which only takes 10 mins or less so we had to eat in the dark. He proceeded to give every customer attitude that came in after us and turned them away even though they still had a half hour to close because he was cleaning up. Was extremely rude to everyone and showed no customer service at all. We went to fill our drink cup and he started cleaning the machine so we couldn’t. Seemed to have gotten irritated that we threw our wrapper away in the trash as well. I work retail and understand you want to get out as quickly as possible after close. But this was unacceptable and we will never be ordering from here again.
Also, you’ll see right after my review, the owner obviously doesn’t care because they immediately had someone giving this an employee a glowing review.
Atmosphere: 1
Food: 3
Service: 1
Matt helped out with a difficult delivery situation which in most cases would be a headache, but he was able to professional straighten it out for me. I appreciate his excellent customer service and professionalism. Thank you Matt!
Atmosphere: 5
Food: 5
Service: 5
The staff can't handle the lunch rush. I've been waiting for over 20 min for my #2. There was no communication that there was going to be a wait. I had to ask what was going on. Not to mention how painfully slow the staff makes all the sandwiches. 🐢 First time I ever had anxiety attack waiting on a sandwich to be made.
Atmosphere: 3
Food: 4
Service: 1
Fantastic JJ's. Way better service than the oversized and hyped burrito pace across the sidewalk.
Atmosphere: 5
Food: 5
Service: 5
EVERYTIME I COME HERE IT TAKES ATLEAST 35 MINUTES FOR ONE SANDWICH . Jesus Christ .
Atmosphere: 1
Food: 1
Service: 1
Great food.
Atmosphere: 3
Food: 5
Service: 5
Waited 35 minutes for a sandwhich today. Used my entire lunch waiting… unacceptable. There was no scene of urgency. 30+ people waiting and I’m watch staff dance around and joke during mid lunch rush’s mind blowing
Atmosphere: 2
Food: 3
Service: 1
Service so slow you'll walk out. Who cares how fast you can make a sub if you can't tend to your patrons.
Atmosphere: 3
Food: 3
Service: 1
This restraunt has terrible service. If they have a big order, everyone works on the order and screw the people that walk in. I haven't been here in a while and thought I'd try the new hot subs. Never again. Been waiting 20 minutes for their so called freaky fast sub. I can't rate the food because I still have not gotten it. I wouldn't recommend this place to anyone. Worse walk in fast food place I have ever been. They have not even started the orders of people that pre-ordered on their app.40 minutes is their idea of freaky fast. No thank you. I'll continue to go to Potbelly.
Atmosphere: 1
Service: 1
Restaurantji Recommends
After many years of ordering from this location for my work events, my TWO HOUR WAIT for a catering order deserves this scathing review. I placed an order the day before for 3 half sandwich boxes and a separate sandwich, for a total of over $200 including tip. I made sure to choose an early delivery time to avoid my food being too late for my event. I placed the order to arrive at 11:15, with my event starting at 12:15. After waiting for delivery until almost noon, i called the store where i was told they were running behind and my food was being finished up and they would head out soon. So i waited in the lobby for the food to arrive. By 12:25 there was no sign of anyone so i called again, and this time a different person picked up and i was informed my order was just sitting there and it could not be delivered because they had a lot of online orders, a long line, and only 3 people on staff. They asked me if i would just like a refund. I did not, as i had a group of people waiting for the food that i had prepaid for and confirmed. The person puts me on hold and never takes me off. At this point, i am making repeated calls to the store with no answer. My boss then begins to make calls to the store, where she is told they are waiting for a third party to make the delivery and only when we threaten to come pick up the delivery, she is then put on hold where no one is to respond again. We again proceed to make a dozen calls to the restaurant between the two of us, with them just flat out ignoring our calls. As we are head to her car to drive to the store, finally, my boss gets through to the manager where he insists he will personally deliver the food and give us a refund. After another 20 minutes, he finally shows up on a bicycle, offering no apology or humility about the last TWO HOURS of events, including the behavior of his staff. My job is a mile from the restaurant, and we have ordered from there before so there was simply no excuse on ways to prevent such a massive delay like this. Finally, at 1pm, after my event had wrapped up, was I able to feed my guests. Absolutely UNACCEPTABLE from any business. Please, look elsewhere for your catering needs, AND STAY FAR AWAY FROM THIS RESTAURANT!
Food: 2
Service: 1
Good sandwiches and service. Inconvenient area if you don’t work close and can walk. Have to pay for parking.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef and Provolone
Failed to prepare and deliver order.
They cancelled the order when "we ran out of bread."
Service: 1
Great service here!
Atmosphere: 5
Food: 5
Service: 5
Don’t answer the phone for orders
Atmosphere: 1
Food: 1
Service: 1
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