KFC

3702 E Thomas Rd, Phoenix
(602) 952-5058

Recent Reviews

Sort by
Burn Me

Never go here. Never eat here. I won't again. Almost sure to have a bad experience or get sick, god knows I did.

Check other reviews.

Atmosphere: 1

Food: 1

Service: 1

Sherri Kidwell

Second time I've come here and ask for original recipe and I get crispy. Do they not know what original is. Also the staff is always rude as if it's a bother for them to serve you. The soft drink is supposed to be a medium but more like a small. Biscuits are hard. All in all i ate it because I was hungry and I couldn't go back to return it.

Atmosphere: 1

Food: 2

Service: 1

philip hahn

We ordered drive thru, got home to find, they had only given us about half our order. We drove back and talked to the manager who quickly made things right. Check your order before you leave!

Atmosphere: 2

Food: 4

Service: 3

Elvira Delara

Ordered a number 1. 2 piece.. leg and thigh .. asked for fries .. spent 9.98 . Got home the chicken was old and I got mashed potatoes. I definitely starving so I ate it . No longer the. 10 mins it came back up I'm sure the old chicken wasn't sitting right.

Not to mention for just 5 bucks I could have got what I spent 10 bucks on

Will never be going back here

Atmosphere: 3

Food: 1

Service: 3

scott wade

Drive thru classic chicken sandwich. Got home (5 minutes away) sandwich was cold, dry, stringy, and almost tasteless. Too much effort to take back. Yuck. Also, Dr Pepper tasted like carbonated brown-dyed water.

Atmosphere: 1

Food: 1

Service: 5

Pearl Marshall

The food is good. The original recipe never fails. The wings are so small, though. Next time, I will get 6 chicken wings instead of 3 😁

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Fried Chicken, Wing

K

NASHVILLE HOT TENDERS ARE BACK, BUT DONT TRY THIS LOCATION!!!!

When i heard Nashville hot tenders were back at KFC, i ran to the nearest kfc location which unfortunately is this location. I went through the drive thru and ordered 2 Nashville hot combos and 2 Nashville hot loaded fries bowls. I get to the window and had to repeat my order to two different people. The third person asked me what drinks I asked for and I had told her "pepsi zero sugar". She asked me to park in the front because they needed to change out the syrup. 15 minutes later, my order was brought out to me. As I look in the bag, I see what I thought was the correct order and noted the temperature of the food was probably inappropriate for them to be handing out, but I didn't want to complain as I was just going home and there's a microwave there to be utilized in this situation. Upon arriving home, I unpack our food to see that the order was in fact, Incorrect and the chicken was cold and looked really shriveled up. I looked in the bag and realized they never even gave me a receipt. So I called this location and spoke to someone who called themselves Laura. Laura was very kind on the phone and offered everything to make it better but I only requested the missing Nashville hot sauce, to which Laura told me "yes, just come back and we will get you the Nashville hot sauce and we will offer you an additional side to make up for the inconvenience". At my second visit to this drive thru, I explained the situation at the window and I was met with a guy with the most clueless look on his face. I gave him the whole spiel a second time and ended up just asking to speak with "Laura" but nobody has heard of her. Some rude lady with glasses then came to the window and handed me an individual sized container that was filled about ¼ of the way with some Nashville hot sauce. When I arrived home, I immediately looked at reviews of this place and after reading the real reviews, i didn't feel comfortable feeding any of this to my family.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Tender

August Williams

they literally said they were out of chicken 2 hours before closing.

Andrea Blevins

Ordered in drive thru, only to end up going inside to ask for our money back due to being in the car for 35mins! They weren’t busy at all, had 3-5 working but only one fryer 🤔 so as I walk in to ask when our food will be ready, the cook proceeded to say they just dropped our chicken so if I hadn’t gone in, I’d have waited another 20-30mins. Shame on KFC, you’re in a city and only have one fryer SMH! Definitely won’t be going back but then again it seems like fast food isn’t soo fast, nor is it even worthy of the price!

Atmosphere: 1

Food: 1

Service: 1

Marissa Nolasco

Rude people

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwich

Trey Champagne

How do u run out of crispy chicken every week. Poor management that’s how. Very frustrating how this place is managed and it’s close to my house. Super dirty inside also.

Atmosphere: 1

Food: 1

D Man19

The blonde boy/girl with short hair the drive through is so rude

Atmosphere: 1

Food: 1

Service: 1

Caddy Creationz

The manager was so nice and energetic, and my biscuits were Bussin thanks to both of you I didn’t get that man’s name but the lady name was Liz ✨✨✨

Atmosphere: 5

Food: 5

Service: 5

Araceli Quintero

I ordered ahead on the mobile app and when I got there I wasn’t allowed to get my order through drive thru had to go inside which was exactly what I didn’t want to do and still was told I had to wait 4 more minutes after having placed my order 15 minutes ahead and manager wasn’t too nice

Atmosphere: 1

Food: 1

Service: 1

Laron Hancock

I noticed a new worker named Star and she’s the best worker there yet. Keep up the good work man!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Loading...