Excellent service provided by our waiter Dallas. Made great recommendations, including the off menu dessert which was delicious. Seated immediately with our reservation, drinks/food delivered quickly and it was delicious
Allison
Everyone was just so so polite and accommodating! Food, service, atmosphere just was perfect! Will Def be back!
Gabriella
This restaurant is lovely but all of the dishes we ordered were very spicy, including the guacamole.
Mark
Disappointed. Ordered drinks, an app, and 3 entrees. Had to ask for our drinks when entrees arrived. Poor service for $150+ meal.
catie
OMG....the food was incredible. The ceviche was fresh and flavorfully, the salsa trio was yummy, and the chicken enchiladas were incredibly good! The cocktails are well balanced and inventive, while pairing perfectly with the spices in our food. But the service was really amazing! Kloe was attentive, informative, and fun. We had to move our table to accommodate a larger party next to us and she made it absolutely seamless for us. All in all, we can't wait to come back! 💜
Jamie
Incredible experience. Not only did the food have an incredible presentation, but it was also delicious. The drinks were tasty and the restaurant is clean and has great decor. We had Dallas as our server for the second time he is one of the best servers I've ever had in my life.
Jonathan
We had a reservation for 8:45 PM, which the restaurant accepted without issue. Upon arrival, however, the host immediately told us they were closing in 15 minutes and that we needed to order right away. The interaction made us feel rushed and unwelcome—almost as if they hoped we would leave. While our server was pleasant, we never received water refills throughout the meal. Given the high prices, the overall experience was disappointing and fell well short of expectations.
KARI
This is the second time we have gone to Chico Malo. We took friends here and they too can't stop raving about how great everything was - food, drinks, service. Our waiter was Dallas and he was absolutely fantastic!!! This is our new go to place and will be going back as soon as we can. Five stars is not enough for this resturant.
manuel
Had a reservation for 8:15pm for outside. Got sat immediately and then immediately forgotten about as well. When our waiter finally came we ordered drinks and an appetizer. Appetizer came out super fast without plates. No drinks still. Waiter came back finally after we were finished eating the appetizer to bring our drinks. Then took our order. They were sold out on the barbacoa, chose birria instead, it came out half warm in one whole long piece full of gristle. It was too tough to eat so sent it back. We also got the molcajete and the tortillas were raw still. The rice was not Mexican rice at all. The table never got cleared either between service. Bean and cheese burrito had decent flavor but why were the beans whole? Definitely a disappointing experience overall. And definitely not for $150+
Toby
Service is not good. This is the 3rd time I've been here and each time I try to give it a chance, but I'm officially done. You're not greeted right away, drinks take FOREVER even with a slow bar, can't get a refill on water to save your life. We chose indoor seating because it is cold outside in December and they sat us right next to the door with the door open the entire time. I would love to know who runs the front of the house staff because I get the vibe, they're going for like “oh we're so chill. We let our servers/staff wear whatever they want.” They apparently let them do whatever they want as well and create an environment with zero sense of urgency.  You can also tell front of house is not trained. I mean who brings a water carafe to their station and doesn't fill up every water cup within your station, and only does one table? That's basic service and they miss the mark. For a place in downtown Phoenix that is not cheap, they need to do better.
Food was crazy expensive vs size and quality Ribeye was dryer than the salt river, server was great and amazing but her great efforts cannot over shadow the mid food and portion sizes for the price,
LINDSEY
The food was so good! The whole experience was lovely. The price was understandable for the location and service.
Raul
Great date night!!!! Drinks were delicious and strong. Tomahawk was delicious and great value!!! Will be visiting again
Kathleen
We've dined at Chico Mala twice, the first time we went there for lunch & it was amazing....food was excellent & service top notch by Mika! It turned out that our server was also the manager which turned out to make such a difference. We could not wait to go back to Chico's for dinner. We went back for dinner on a Sunday evening & turned out not so good! Our server Chloe was so lacking that I thought a 10% tip was too generous & that's coming from me who normally tips between 20-25 % depending on our whole experience. My husband couldn't get his chicken entree because they were sold out as well was the duck. Husband had the pork instead & it came out looking like a dish from The Flinstones, not attractive! We decided on no desert we were so ready lo leave but ended up staring at our dirty plates that Chloe was clearly too lazy to clear from our table as we're waiting endlessly for our $142 check! Chloe had us waiting so long that we went over our 2 hour validated parking by 5 minutes! We left Chico Mala so dissatisfied promising that we'd never return & the majority of that decision came from the horrible service from our server Chloe that had such a flat personality that she does not belong in the hospitality business at all! My two star review is strictly on food the managers can thank Chloe for me removing the other three stars!
bella
wow! what a great experience!! Hands down the best guacamole i've ever had. food was delicious. ambiance was great. highly recommend and looking forward to my next visit!
Excellent service provided by our waiter Dallas. Made great recommendations, including the off menu dessert which was delicious. Seated immediately with our reservation, drinks/food delivered quickly and it was delicious
Everyone was just so so polite and accommodating! Food, service, atmosphere just was perfect! Will Def be back!
This restaurant is lovely but all of the dishes we ordered were very spicy, including the guacamole.
Disappointed. Ordered drinks, an app, and 3 entrees. Had to ask for our drinks when entrees arrived. Poor service for $150+ meal.
OMG....the food was incredible. The ceviche was fresh and flavorfully, the salsa trio was yummy, and the chicken enchiladas were incredibly good! The cocktails are well balanced and inventive, while pairing perfectly with the spices in our food. But the service was really amazing! Kloe was attentive, informative, and fun. We had to move our table to accommodate a larger party next to us and she made it absolutely seamless for us. All in all, we can't wait to come back! 💜
Incredible experience. Not only did the food have an incredible presentation, but it was also delicious. The drinks were tasty and the restaurant is clean and has great decor. We had Dallas as our server for the second time he is one of the best servers I've ever had in my life.
We had a reservation for 8:45 PM, which the restaurant accepted without issue. Upon arrival, however, the host immediately told us they were closing in 15 minutes and that we needed to order right away. The interaction made us feel rushed and unwelcome—almost as if they hoped we would leave. While our server was pleasant, we never received water refills throughout the meal. Given the high prices, the overall experience was disappointing and fell well short of expectations.
This is the second time we have gone to Chico Malo. We took friends here and they too can't stop raving about how great everything was - food, drinks, service. Our waiter was Dallas and he was absolutely fantastic!!! This is our new go to place and will be going back as soon as we can. Five stars is not enough for this resturant.
Had a reservation for 8:15pm for outside. Got sat immediately and then immediately forgotten about as well. When our waiter finally came we ordered drinks and an appetizer. Appetizer came out super fast without plates. No drinks still. Waiter came back finally after we were finished eating the appetizer to bring our drinks. Then took our order. They were sold out on the barbacoa, chose birria instead, it came out half warm in one whole long piece full of gristle. It was too tough to eat so sent it back. We also got the molcajete and the tortillas were raw still. The rice was not Mexican rice at all. The table never got cleared either between service. Bean and cheese burrito had decent flavor but why were the beans whole? Definitely a disappointing experience overall. And definitely not for $150+
Service is not good. This is the 3rd time I've been here and each time I try to give it a chance, but I'm officially done. You're not greeted right away, drinks take FOREVER even with a slow bar, can't get a refill on water to save your life. We chose indoor seating because it is cold outside in December and they sat us right next to the door with the door open the entire time. I would love to know who runs the front of the house staff because I get the vibe, they're going for like “oh we're so chill. We let our servers/staff wear whatever they want.” They apparently let them do whatever they want as well and create an environment with zero sense of urgency.  You can also tell front of house is not trained. I mean who brings a water carafe to their station and doesn't fill up every water cup within your station, and only does one table? That's basic service and they miss the mark. For a place in downtown Phoenix that is not cheap, they need to do better.
Restaurantji Recommends
Food was crazy expensive vs size and quality Ribeye was dryer than the salt river, server was great and amazing but her great efforts cannot over shadow the mid food and portion sizes for the price,
The food was so good! The whole experience was lovely. The price was understandable for the location and service.
Great date night!!!! Drinks were delicious and strong. Tomahawk was delicious and great value!!! Will be visiting again
We've dined at Chico Mala twice, the first time we went there for lunch & it was amazing....food was excellent & service top notch by Mika! It turned out that our server was also the manager which turned out to make such a difference. We could not wait to go back to Chico's for dinner. We went back for dinner on a Sunday evening & turned out not so good! Our server Chloe was so lacking that I thought a 10% tip was too generous & that's coming from me who normally tips between 20-25 % depending on our whole experience. My husband couldn't get his chicken entree because they were sold out as well was the duck. Husband had the pork instead & it came out looking like a dish from The Flinstones, not attractive! We decided on no desert we were so ready lo leave but ended up staring at our dirty plates that Chloe was clearly too lazy to clear from our table as we're waiting endlessly for our $142 check! Chloe had us waiting so long that we went over our 2 hour validated parking by 5 minutes! We left Chico Mala so dissatisfied promising that we'd never return & the majority of that decision came from the horrible service from our server Chloe that had such a flat personality that she does not belong in the hospitality business at all! My two star review is strictly on food the managers can thank Chloe for me removing the other three stars!
wow! what a great experience!! Hands down the best guacamole i've ever had. food was delicious. ambiance was great. highly recommend and looking forward to my next visit!
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