McDonald's
$ • Fast Food, Coffee Shops, Burgers
Hours:
9120 W Thomas Rd, Phoenix
(623) 877-7733
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McDonald's Reviews
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This McDonald’s is so terrible I waited 20 minutes outside because they said I had a wait for my french fries they gave me my soda with no ice in it my chicken nuggets were already cold and I had to wait 20 minutes for my fries cause I asked for no salt and by time I got home my food was cold and my Fry’s had salt on them so I don’t know what the hell they’re waiting for because my fries at salt service was no good they took forever to give me my food cold salt when I...read full review
This place needs managed BAD! The customer services is HORRIBLE, there are "too many cooks in the kitchen with NO communication, our orders are NEVER correct, we always have something missing, and the food is put together EXTREMELY SLOPPY & half full. The oil is NEVER clean, they never serve fresh crispy fries, and the teens spend to much time laughing, talking, and playing around.. The managers try to be the staffs friend more then boss. Needs organization, communication, and...read full review
Ratings
Menu
Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
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McDonald's has received mixed reviews from customers. While some have had poor experiences with overcooked food, such as brown French fries and dry crispy chicken sandwiches, others have had more positive encounters. One customer had a pleasant experience on Christmas day, waiting an hour for curbside pickup, but was rewarded with fresh food and a thank you from the employee. However, some customers have consistently experienced issues with cold fries and out-of-order ice cream and shake machines.
Recently, customers praised the restaurant for its friendly and efficient staff, with many employees greeting customers with smiles and providing fast service. The place is described as neat and tidy, and staff members like Bree, the store manager, are appreciated for their understanding and kindness, especially when resolving issues with orders. One customer shared that despite ordering a breakfast egg and cheese biscuit with a hash brown and coke, they received only half a coke and no food at first, but Bree kindly helped them get the meal they wanted. The drive-thru worker was also noted for being friendly and providing hot, fresh food in the morning. Overall, the reviews highlight a friendly atmosphere and good service, though some ongoing issues with food quality and equipment remain.