The staff are clowns , poor attitude & pushy, poor service.
I purchased an ice coffee & ice tea. Super warm “ ice coffee & ice tea” It’s supposed to be ice cold.
Atmosphere: 1
Food: 1
Service: 1
Yareli Guadalupe
How do they close at 12 but stop selling frapps at 10 because they clean the machine 😐
Renee Valdez
This location sucks and they always Mess up PICK UP orders . . And the app wants us to reach out to the store but NOBODY answers ever, So I guess Im just out 30 dollars with the wrong shit.
Lazy Dog
If you order in store instead of the drive through they ignore your order
Atmosphere: 1
Food: 1
Service: 1
Al G
this place is very rude food not fresh lady that takes orders is very rude had waiting over ten at speaker I will not recommend this to anyone.
Atmosphere: 1
Food: 1
Service: 1
Efren Delgado
Service was fast but food was made sloppy.
Atmosphere: 3
Food: 3
Service: 3
Michael Ford
Overall a good experience staff was fast and friendly
Atmosphere: 5
Food: 5
Service: 5
CJ Klinefelter
Check all your food, this location famously forgets at least one item every time I go here
Atmosphere: 1
Food: 2
Service: 3
Lakota Cloud
This particular location is more expensive than other locations
Gohomehero
Ordering stations never have paper in them so you dont get an order number. Lobby doors are always locked. Lobby closes at 9pm lol. There is a 50% chance they dont have what you want. And you better believe the machine that makes the drink you like is broken. Never going there again.
Hmm depends on which McDonald's you are going to because different McDonald's have way better service than the other ones. You just have to find out which McDonald's are the good ones who take pride in their job and are happy to help you.
Atmosphere: 3
Food: 3
Service: 5
Mnicole Berry
Staff was amazing
Atmosphere: 3
Food: 4
Service: 5
white rose
I’m incredibly disappointed with the service I received from the McDonald’s located at 6650 W Van Buren St, Phoenix, AZ 85043. This experience was not only frustrating but deeply disheartening — especially as someone who used to work at McDonald’s and knows the standard of care and professionalism that should be upheld.
I placed my order through the official McDonald’s app — not a third-party delivery service — and waited over 30 minutes as the screen continued to say “waiting for food.” After nearly an hour passed, we received a call from the delivery driver who, despite only speaking Spanish, did his best to communicate with us. He was polite and patient and confirmed that he had the full details of our order on his end. Unfortunately, he informed us that the restaurant had no record of the order, despite it being visible on both his screen and ours.
My husband contacted McDonald’s customer service, hoping to find a solution. The representative, while polite, could only offer a refund and stated there was nothing else they could do. She even attempted to reach out to the restaurant and ask them to remake the order — but the staff outright refused, claiming it wasn’t their responsibility. Not only did they refuse to help, but they were also incredibly rude and dismissive throughout the situation.
What’s most upsetting is that this could have easily been handled with basic decency and accountability. As a former McDonald’s employee, I know what it's like behind the counter — but there is never an excuse for rudeness or refusing to take ownership of a customer service issue, especially when the mistake lies in a system the customer has no control over.
I’m deeply disheartened by how this was handled and honestly ashamed that this location represents the McDonald’s brand. This used to be a family-centered establishment that brought people joy and comfort. Sadly, that feeling has been replaced with frustration and disappointment, and this isn’t the first time we’ve had issues at this location.
McDonald’s — please do better. Customers deserve respect, reliability, and basic human courtesy — especially from a brand that has built its reputation on being family-friendly and customer-focused.
The staff are clowns , poor attitude & pushy, poor service.
I purchased an ice coffee & ice tea. Super warm “ ice coffee & ice tea”
It’s supposed to be ice cold.
Atmosphere: 1
Food: 1
Service: 1
How do they close at 12 but stop selling frapps at 10 because they clean the machine 😐
This location sucks and they always Mess up PICK UP orders . . And the app wants us to reach out to the store but NOBODY answers ever, So I guess Im just out 30 dollars with the wrong shit.
If you order in store instead of the drive through they ignore your order
Atmosphere: 1
Food: 1
Service: 1
this place is very rude food not fresh lady that takes orders is very rude had waiting over ten at speaker I will not recommend this to anyone.
Atmosphere: 1
Food: 1
Service: 1
Service was fast but food was made sloppy.
Atmosphere: 3
Food: 3
Service: 3
Overall a good experience staff was fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Check all your food, this location famously forgets at least one item every time I go here
Atmosphere: 1
Food: 2
Service: 3
This particular location is more expensive than other locations
Ordering stations never have paper in them so you dont get an order number. Lobby doors are always locked. Lobby closes at 9pm lol. There is a 50% chance they dont have what you want. And you better believe the machine that makes the drink you like is broken. Never going there again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awesome
Food: 5
Service: 5
Everyone is so rude!! No manners at all
Atmosphere: 3
Food: 3
Service: 1
Hmm depends on which McDonald's you are going to because different McDonald's have way better service than the other ones. You just have to find out which McDonald's are the good ones who take pride in their job and are happy to help you.
Atmosphere: 3
Food: 3
Service: 5
Staff was amazing
Atmosphere: 3
Food: 4
Service: 5
I’m incredibly disappointed with the service I received from the McDonald’s located at 6650 W Van Buren St, Phoenix, AZ 85043. This experience was not only frustrating but deeply disheartening — especially as someone who used to work at McDonald’s and knows the standard of care and professionalism that should be upheld.
I placed my order through the official McDonald’s app — not a third-party delivery service — and waited over 30 minutes as the screen continued to say “waiting for food.” After nearly an hour passed, we received a call from the delivery driver who, despite only speaking Spanish, did his best to communicate with us. He was polite and patient and confirmed that he had the full details of our order on his end. Unfortunately, he informed us that the restaurant had no record of the order, despite it being visible on both his screen and ours.
My husband contacted McDonald’s customer service, hoping to find a solution. The representative, while polite, could only offer a refund and stated there was nothing else they could do. She even attempted to reach out to the restaurant and ask them to remake the order — but the staff outright refused, claiming it wasn’t their responsibility. Not only did they refuse to help, but they were also incredibly rude and dismissive throughout the situation.
What’s most upsetting is that this could have easily been handled with basic decency and accountability. As a former McDonald’s employee, I know what it's like behind the counter — but there is never an excuse for rudeness or refusing to take ownership of a customer service issue, especially when the mistake lies in a system the customer has no control over.
I’m deeply disheartened by how this was handled and honestly ashamed that this location represents the McDonald’s brand. This used to be a family-centered establishment that brought people joy and comfort. Sadly, that feeling has been replaced with frustration and disappointment, and this isn’t the first time we’ve had issues at this location.
McDonald’s — please do better. Customers deserve respect, reliability, and basic human courtesy — especially from a brand that has built its reputation on being family-friendly and customer-focused.
Food: 1
Service: 1
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