It's McDonald's, you know exactly what you're getting!
Atmosphere: 5
Food: 5
Service: 5
Michael Davidson
Liked this better than our local one!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries, Pie, Sausage, Cheeseburger, Big Mac
James Jackson
I had an online order, and the manager who was on duty didn’t catch his name but it was around 4pm today. He took care of me i had not eaten all day and i work for Lyft. Thanks so much your truly a blessing! I will pay it forward!
James Liakakos
At the 10230 N 32nd St Phoenix, AZ McDonalds Drive thru, while placing an order for a Happy meal and a Chicken Nugget meal the cashier was oddly abrupt in cutting off my sentences twice to prompt me for both the Happy Meal beverage choice and the meal size details - zero cars in front or behind me. I requested extra pickles for my daughters happy meal hamburger, and didnt receive a response at which point I realized this was a behavioral issue or poor attitude with the order taker. I was then asked to drive to 1st window. The cashier was polite enough with payment. I proceeded to the 2nd window. I waited for 4-5minutes before the drive thru attendant opened the window. She handed me our food and informed me there was no Coca-Cola this afternoon. She asked if Id like something else. I was now frustrated - the equivalent of being out of fries at McDonalds in my opinion. I asked if the happy meal burger had extra pickles. She checked the monitor and told me most likely not as it wasnt noted. I then asked to speak with the manager. A few minutes later I hear - Whats the Problem? Shouted from the drive thru window - I was being confronted! The manager Jessica was visibly upset with me. I asked her for a refund. I also asked her if the McDonald training standard advises her to confront customers with Whats the Problem? . She informed me the regional manager trains them to deliver 12 second drive thru ticket times and thats their priority. I didnt want to further engage a pointless conversation, I received my refund and drove my daughter to the next closest McDonalds on 4505 E Cactus road where they had Coca-Cola were polite, repeated the extra pickles order with an emphatic confirmation and delivers all in less than 2 minutes. Simple business if you get 1 thing right - a cared for customer is a forgiving customer. It always starts at the top.
Atmosphere: 1
Food: 1
Service: 1
Mai Chong Yang
The ice cream machine had a mechanical issue, so I wasn't able to get what I wanted. The manager was very nice to let me know, and I was able to get my refund.
Service: 5
Recommended dishes: Caramel Mocha Frappe
Thomas Meskill
Ordered a chicken big mac... got a regular Beef Big Mac with the world's saltiest fries. Kill someone with sodium. Also called to talk to a manger and got hung up on. Super professional.
Atmosphere: 1
Food: 1
Service: 1
Melissa McKellips
I walked in to pick up a mobile order I had three employees look at me and say nothing. I believe this McDonald's has been turned into mobile order or drive-thru only because they no longer had registers where you could place an order in person. I believe that this may make the dining experience of any customer feel like they do not exist finally somebody asked me if I was waiting for an order and when I received my food it was cold. There are too many McDonald's right around that area for me to ever go to one where I had to wait for my food or to be acknowledged at all. I will not be returning to this McDonald's
Atmosphere: 1
Food: 3
Service: 1
Brian Winski
Typical low end fast food
Atmosphere: 2
Food: 2
Service: 3
K. B. (KyRone)
Stood at counter for almost 5 min never even had my presence acknowledge..
Service: 1
wattvoltamp
Most of the time everything is great. This will make about 4 times today that noone answers the drive through because of short staffing and poor planning on management. They don't even let you know that they are closed.
I want to thank the creator for sending me to this McDonald's, Brisa treated me very well, just as a person should be treated, and as a customer service I recommend Brisa for her nice attitude and good communication with the customer. Keep it up breeze and thank you for serving well.
Atmosphere: 5
Food: 3
Service: 5
duane yohey
Ive had good experiences here. Its like any other mcds shortstaffed but the crew does a great job. I mean it, the crew are over the top helpful. The main manager Ms P must b on salary cause she is always here keeping ething going.
Dulce Allende
Poor costumer service all the time especially from the managers that it supposed to be the best at taking care of a customer Manager Christopher has an attitude today and not willing to show good costumer service to the drive-thru
Michael Alcala
The Tea/Sweet Tea, tastes fermented every time I come. I think they need someone to come in who knows the ways to deep clean and maintain all the equipment.
Nice staff, most of the time. And the food is acceptable 80% of the time.
It's McDonald's, you know exactly what you're getting!
Atmosphere: 5
Food: 5
Service: 5
Liked this better than our local one!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries, Pie, Sausage, Cheeseburger, Big Mac
I had an online order, and the manager who was on duty didn’t catch his name but it was around 4pm today. He took care of me i had not eaten all day and i work for Lyft. Thanks so much your truly a blessing! I will pay it forward!
At the 10230 N 32nd St Phoenix, AZ McDonalds Drive thru, while placing an order for a Happy meal and a Chicken Nugget meal the cashier was oddly abrupt in cutting off my sentences twice to prompt me for both the Happy Meal beverage choice and the meal size details - zero cars in front or behind me. I requested extra pickles for my daughters happy meal hamburger, and didnt receive a response at which point I realized this was a behavioral issue or poor attitude with the order taker. I was then asked to drive to 1st window. The cashier was polite enough with payment. I proceeded to the 2nd window. I waited for 4-5minutes before the drive thru attendant opened the window. She handed me our food and informed me there was no Coca-Cola this afternoon. She asked if Id like something else. I was now frustrated - the equivalent of being out of fries at McDonalds in my opinion. I asked if the happy meal burger had extra pickles. She checked the monitor and told me most likely not as it wasnt noted. I then asked to speak with the manager. A few minutes later I hear - Whats the Problem? Shouted from the drive thru window - I was being confronted! The manager Jessica was visibly upset with me. I asked her for a refund. I also asked her if the McDonald training standard advises her to confront customers with Whats the Problem? . She informed me the regional manager trains them to deliver 12 second drive thru ticket times and thats their priority. I didnt want to further engage a pointless conversation, I received my refund and drove my daughter to the next closest McDonalds on 4505 E Cactus road where they had Coca-Cola were polite, repeated the extra pickles order with an emphatic confirmation and delivers all in less than 2 minutes. Simple business if you get 1 thing right - a cared for customer is a forgiving customer. It always starts at the top.
Atmosphere: 1
Food: 1
Service: 1
The ice cream machine had a mechanical issue, so I wasn't able to get what I wanted. The manager was very nice to let me know, and I was able to get my refund.
Service: 5
Recommended dishes: Caramel Mocha Frappe
Ordered a chicken big mac... got a regular Beef Big Mac with the world's saltiest fries. Kill someone with sodium. Also called to talk to a manger and got hung up on. Super professional.
Atmosphere: 1
Food: 1
Service: 1
I walked in to pick up a mobile order I had three employees look at me and say nothing. I believe this McDonald's has been turned into mobile order or drive-thru only because they no longer had registers where you could place an order in person. I believe that this may make the dining experience of any customer feel like they do not exist finally somebody asked me if I was waiting for an order and when I received my food it was cold. There are too many McDonald's right around that area for me to ever go to one where I had to wait for my food or to be acknowledged at all. I will not be returning to this McDonald's
Atmosphere: 1
Food: 3
Service: 1
Typical low end fast food
Atmosphere: 2
Food: 2
Service: 3
Stood at counter for almost 5 min never even had my presence acknowledge..
Service: 1
Most of the time everything is great. This will make about 4 times today that noone answers the drive through because of short staffing and poor planning on management. They don't even let you know that they are closed.
Restaurantji Recommends
I want to thank the creator for sending me to this McDonald's, Brisa treated me very well, just as a person should be treated, and as a customer service I recommend Brisa for her nice attitude and good communication with the customer. Keep it up breeze and thank you for serving well.
Atmosphere: 5
Food: 3
Service: 5
Ive had good experiences here. Its like any other mcds shortstaffed but the crew does a great job. I mean it, the crew are over the top helpful. The main manager Ms P must b on salary cause she is always here keeping ething going.
Poor costumer service all the time especially from the managers that it supposed to be the best at taking care of a customer
Manager Christopher has an attitude today and not willing to show good costumer service to the drive-thru
The Tea/Sweet Tea, tastes fermented every time I come. I think they need someone to come in who knows the ways to deep clean and maintain all the equipment.
Nice staff, most of the time. And the food is acceptable 80% of the time.
Atmosphere: 2
Food: 3
Service: 3
A/C not working! ??️ Ice cream machine broken!
Atmosphere: 1
Food: 5
Service: 5
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