McDonald's
1851 W Bell Rd, Phoenix
(602) 866-8525
Recent Reviews
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They closed the store early so every dasher Uber eats sent wasn’t able to retrieve my order and they never answer the phone and they’ve done this several times. This location really needs some employee inventory done
Not the normal
Atmosphere: 2
Food: 2
Service: 3
This location has to have the worst customer service and wait time. I went through the drive up today at 2:30 PM I waited over 5 minutes for someone to come on the speaker to take my order. I got to the window and I waited another five minutes from the first window to the pickup window to get a simple order. Which was a coffee with espresso. I got to the second window and was told that the espresso machine was down. I explained to the person who I believe was one of the managers that it is unacceptable to have to wait over ten minutes to receive an order and be waiting that long at a fast food place.And that for vehicles in front of us, with large orders, they should go and park to the side until their order is ready.Poor customer service.
Service: 1
lol waited 20 mins jus for stuff ordered leaving people behind waiting on orders and and also reviews aren’t right neither there workers are
Atmosphere: 2
Food: 2
Service: 2
You always get dinner and a show whenever you go to this McDonald's. But the staff and the food is amazing and the show is really good especially facing the bus stop
Atmosphere: 1
Food: 4
Service: 4
Typical!!!
Atmosphere: 4
Food: 3
Service: 2
Friendly
Atmosphere: 5
Food: 5
Service: 5
It's McDonalds so I got what I expected for food but the coke was like water with a little coke in it. I threw it away.
Atmosphere: 2
Food: 2
Service: 3
Fry's were cold and they gave attitude when we asked if we can get warm frys.
Atmosphere: 3
Food: 2
Service: 1
I just stopped here for an Uber driver break and I was pleasantly surprised how friendly and nice the staff was. It's family owned as well. My nuggets came out hot and fresh within a minute.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Extremely long and unprofessional wait time after I parked and went inside. Although I was the one customer in line upon my arrival, I spent 10+ minutes waiting before I was able to place my order: 2 LARGE COKES!
There is no justifiable reason for such a long wait time, especially when I'm there to order 2 drinks.
Atmosphere: 3
Food: 4
Service: 2
The steak mcgriddle was so good! Probably the best breakfast sandwich I had in a while. Service was quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Staff is rude. Doesn't call out orders. Lies and gives sass after waiting for order
Atmosphere: 1
Food: 5
Service: 1
Went inside and ordered 2 large cokes. Nothing else. Waited for 10 minutes and saw our order disappeared from the screen in the front and the order screen in the kitchen. Multiple people started coming into the lobby and not a single person was acknowledged. Staff kept walking past and not greeting or assisting a single person. Eventually the lobby filled up with angry people and an employee came over and asked what we need help with. I told her I ordered 2 drinks over 10 minutes ago and still haven’t gotten them. She turned around and grabbed the two drinks from behind the wall separating the lobby and kitchen. The drinks were already made multiple minutes ago but no one thought to set them out on the counter for us to grab and go, instead they left them hidden in the employee area out of sight and marked the order as completed 🤦♀️ Wasted so much time waiting on two simple drinks, no apology either
Atmosphere: 1
Food: 1
Service: 1
I'll pass, everything other than the soda was really bad. Maybe it was just an off day, for 26 dollars, it's not worth it...
Atmosphere: 1
Food: 1
Service: 3
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