BISUTORO Sushi Bar Grill

Started out iffy when we were informed upon arrival that any reservations booked on open table were no longer valid. We were sat in the bar area. Food was fine but we had a real struggle with service. Would not go back.

Short staffed (single server and bar) - wrong order and ignored allergy requirement. Food was excellent when it arrived but the delay in order, inaccuracy and general unavailability of staff made for a waste of an afternoon family lunch. Go elsewhere.

Been here several times and the food and staff are always great.

Atmosphere: 5

Food: 5

Service: 5

⭐️⭐️⭐️⭐️⭐️
Outstanding Experience at Bistrot in the Biltmore
I recently hosted a retirement party for my colleagues at Bistrot in the Biltmore, and once again, it was an absolutely fantastic experience. This was my second time hosting an event here, and it exceeded expectations all over again.
Michael, the manager, was exceptional. From the very beginning, he went above and beyond—he even gave me his personal cell number and patiently answered what felt like a million questions. He never rushed me and made me feel truly welcomed and supported throughout the entire planning process.
The private dining room is beautiful—very upscale, open, and perfect for a special gathering. Our host Elda was amazing, attentive, and made sure everything ran smoothly. The food was delicious, served on time, and the pricing was very reasonable, especially for the quality and service.
Every single person in our group loved the experience. If you’re looking for a place to host a private party or special event, I cannot recommend Bistrot highly enough. Professional, warm, delicious food, and a flawless experience from start to finish.
I will absolutely be back again.

Atmosphere: 5

Food: 5

Service: 5

Not sure how this place is still in business. It was very slow for a Sunday during the holidays. The waitress while friendly was very forgetful. We had to ask for cutlery 3 times and finally got from another employee. Our meals came at different times and were served to the wrong people and we had to determine whose is whose. With so many choices in the area. Not sure I would priorities this place.

Sorry in advance for the essay to anyone reading. TLDR: high prices, mid food, server was nice though.
This place was utterly disappointing. Just moved to the area and looking for a new sushi spot. This one looks beautiful but lacks substance.
We were there during happy hour so I wanted to try a few things while my girlfriend got the tonkatsu ramen. First thing I got was the miso, which was 7$. Pretty high for a miso but I thought maybe it would be a very good miso. Wrong. It had no tofu and 3 pieces of wakame and just a regular miso flavor.
The crispy salmon’s rice was not crispy. Additionally, the smoked salt added no smokiness and INTENSE saltiness that was just not enjoyable.
The gyoza was standard with a nice mignonette on the top.
The spicy tuna maki was so lacking in spice that I thought I had ordered the wrong maki and got regular tuna. Our waiter confirmed it was the right one and offered sriracha. lol.
The tonkatsu’s flavor was good, but both the bowl and spoon had an overwhelming smell of cleaning solution. Not sure if it had been just freshly cleaned before serving but for me, the aroma while eating the broth gave dishwater and so I didn’t continue eating it. The pork was also tough.
And maybe it’s petty to mention this as well, but the soda was flat.
Last, we sat at a high top toward the front. When the sun went down outside, they also turned down the lights in the restaurant, which is common and normally fine but it left our table in VERY low light. Other tables had lights above them. The hostess walked over with a light and proceeded to put it on the empty table next to us. Later our waiter did notice us in the dark and brought us one of the lights.
Overall Pros: our waiter was lovely and the food came out fast.

Our total during happy hour came out to 64$ before tip. Not too crazy but for what we got, it seemed high and we can get better quality and flavors at a lower price elsewhere.

I literally felt sick after eating here. Our rolls were a little soggy, the short rib and pork katsu bao buns were over cooked and dry, we weren’t offered soy sauce, ginger or wasabi… drinks were terrible (we had to send one back) and service was sloooooooooow. Unfortunately I don’t believe we will be returning.

Atmosphere: 5

Food: 1

Service: 3

Food and service is so good! As compared any restaurants around there the prices are less and quality is much superior!
I wonder why they are not crazy packed !

Atmosphere: 4

Food: 5

Service: 5

I just want to say what a great experience! The specialty rolls are absolutely amazing! I recommend the neogenesis if you like spicy sushi rolls! The staff are super friendly and the sushi is super fresh. I have eaten at many sushi restaurants in the valley and this place is by far my favorite! Big shout out to Jillian my waitress as she was more than accommodating and Manager Michael recommending some amazing mystery sake. Definitely coming back!

Atmosphere: 5

Food: 5

Service: 5

The service was quite poor, had to reorder/check in on items more than once, our server changed mid-meal with no handoff. Out of ingredients for 1/3 of their cocktail menu. The prices were reasonable and portions were large but overall not the experience we expected.

Atmosphere: 4

Food: 3

Service: 2

The food here is always decent but the service people are awkward and not super friendly and it is pricey for the experience.

We loved this place! Our group tried a wide range of items off the menu and everything was delicious. Great Japanese tap beers. We will be eating here again next time we are in the area!

Atmosphere: 5

Food: 5

Service: 5

So disappointed with our family dinner tonight. We were excited for what we thought would be a food adventure, but it turned out to be a letdown from start to finish.

The $22 ramen tasted like it came straight from the Dead Sea — way too salty to eat. When we asked for it to be fixed, the manager came out defensive and rude, without even hearing us out. After realizing we weren’t asking for a refund, just a correction, he replaced the broth — but it was still inedible.

The nigiri was fine, but everything else, including the overpriced ribeye, was just mediocre. For the cost and hype, I expected way better.

I don’t just feel disappointed about the food — I feel like we wasted our time. Definitely not coming back.

Atmosphere: 3

Food: 2

Service: 1

Food,mostly sushi for us, was very good. I highly recommend the cucumber salad and the scollops on rice cakes. It was a bit understaffed as no one was at the desk to check us in. It is close to me so I will think of it more often.

Amazing restaurant! No compliments here, was beyond amazing!! Best food and will be coming back

Atmosphere: 5

Food: 5

Service: 5