We ordered for a pick up last night. We are at the ends with dealing with Covid. Tired, and thought Ono was a good choice. Our order was all packed up when we got there, they were getting ready to close up by 9pm. We ordered two plates and sides. I fed my one year old this, completely raw! Unacceptable. Waiting for you to open so I can speak to the manager. Check your food before you feed it to your family!!
Food: 1
Lovee Corrales
Food was extremely greasy next day we got diarrhea with stomach aches cashier got my order wrong when corrected they had an attitude in the cook, rolled his eyes
Atmosphere: 1
Food: 1
Service: 1
Mark Silberer
The Hawaiian food that this is supposed to be. Lacks flavor unless you put a lot of the sauces that are available. Dry rice, too sweet macaroni salad, the meats are okay. But this really is uninspired taste. And now it cost too much.
It’s comforting to know that in a world of shrinking portions and declining quality, Ono is still holding it down. Huge portions. Still delicious.
Atmosphere: 5
Food: 5
Service: 5
Lydia Ramirez
They wouldnt accept my coupon, they told me I had to download the app in order for it to work, then when I did and it wouldnt accept the code they said they couldn't help me. Not only that but the manager was in the back eating and didnt even come out to talk to me, after she was the one who said I needed to download the app. Customer service was horrible.
Service: 1
Enzojavier Penalberth
Why you waiting o you not get tire about the same food this food is delicious n very diferent flavor that my place 👍
Atmosphere: 5
Food: 5
Service: 5
Aeryn Coble
Ordered Chicken Katsu, Crab Rangoons and Musubi.
The Rangoons were stale and chewy, completely cold. The Musubi meat was stale and also somehow chewy. The Chicken Katsu was so old I could barely cut it. Tried to eat it and cut the roof of my mouth.. like plastic. The rice was waay over cooked and basically pudding.
It looks like they took food from 3 hours ago that was quickly reheated and reserved.
It was appalling that they would serve stale, old food and live with themselves.
Food: 1
Service: 1
Katelin Coleman
Very welcoming when you go in. The workstation seems a little congested, too many employees in a small area behind the registry. It allows too much interaction and loses focus of the customer. The order should be the name based in that number based it causes a lot of confusion, especially when orders are being called mix matched Example order number 14 was Way after order number 17 18 19. I still don’t think that there should be seven or eight employees behind the register area as it’s a small area and only three in the cook area. If that’s the case, I think that the employee should be bringing the food to the customers even if it’s good to go and or Diane . If the names can be called, that would help alleviate a lot of confusion within the store. Other than that, the food is great they take their time with making your order and making sure that it’s correct.
Andrea and Jesus, the manager, were wonderful at handling my order issue and they were very respectful and did right by their customer! Definitely loyal to this location :)
Atmosphere: 4
Food: 5
Service: 5
Calvin Lopez
We love Onos! The food has always been great and the portions are good. I must saw however they dont serve the steamed cabbage and now you have to pay for it. Watta jip..
Atmosphere: 4
Food: 4
Service: 4
Danielle Lyric DuDoit
They have several new employees with positive attitudes everyone greeted me with Aloha welcome in. I said Aloha right back. The cooks name is Ramon who hooked up my cabbage like back home in Hawaii. I'm part Hawaiian and this is as close to home as it gets. Thank you all I will be a weekly regular and Ramon is my new best friend he needs a raise.
Never disappointed
Atmosphere: 5
Food: 5
Service: 5
We ordered for a pick up last night. We are at the ends with dealing with Covid. Tired, and thought Ono was a good choice. Our order was all packed up when we got there, they were getting ready to close up by 9pm. We ordered two plates and sides. I fed my one year old this, completely raw! Unacceptable. Waiting for you to open so I can speak to the manager. Check your food before you feed it to your family!!
Food: 1
Food was extremely greasy next day we got diarrhea with stomach aches cashier got my order wrong when corrected they had an attitude in the cook, rolled his eyes
Atmosphere: 1
Food: 1
Service: 1
The Hawaiian food that this is supposed to be. Lacks flavor unless you put a lot of the sauces that are available. Dry rice, too sweet macaroni salad, the meats are okay. But this really is uninspired taste. And now it cost too much.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Hawaiian BBQ Beef, Chicken Teriyaki
Food is great as always and staff very friendly
Atmosphere: 4
Food: 5
Service: 5
It’s comforting to know that in a world of shrinking portions and declining quality, Ono is still holding it down. Huge portions. Still delicious.
Atmosphere: 5
Food: 5
Service: 5
They wouldnt accept my coupon, they told me I had to download the app in order for it to work, then when I did and it wouldnt accept the code they said they couldn't help me. Not only that but the manager was in the back eating and didnt even come out to talk to me, after she was the one who said I needed to download the app. Customer service was horrible.
Service: 1
Why you waiting o you not get tire about the same food this food is delicious n very diferent flavor that my place 👍
Atmosphere: 5
Food: 5
Service: 5
Ordered Chicken Katsu, Crab Rangoons and Musubi.
The Rangoons were stale and chewy, completely cold.
The Musubi meat was stale and also somehow chewy.
The Chicken Katsu was so old I could barely cut it. Tried to eat it and cut the roof of my mouth.. like plastic.
The rice was waay over cooked and basically pudding.
It looks like they took food from 3 hours ago that was quickly reheated and reserved.
It was appalling that they would serve stale, old food and live with themselves.
Food: 1
Service: 1
Very welcoming when you go in. The workstation seems a little congested, too many employees in a small area behind the registry. It allows too much interaction and loses focus of the customer. The order should be the name based in that number based it causes a lot of confusion, especially when orders are being called mix matched Example order number 14 was Way after order number 17 18 19.
I still don’t think that there should be seven or eight employees behind the register area as it’s a small area and only three in the cook area. If that’s the case, I think that the employee should be bringing the food to the customers even if it’s good to go and or Diane . If the names can be called, that would help alleviate a lot of confusion within the store. Other than that, the food is great they take their time with making your order and making sure that it’s correct.
Restaurantji Recommends
Food was alright. i got more cabbage heads and huge pieces of it than the actual meat itself. was served cabbage heads in my meal. ten disappointing
Atmosphere: 3
Food: 2
Service: 3
Pretty good food. Service is excellent. Calm and quiet. Pretty chill. Definitely will come back. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Hawaiian BBQ Beef, Macaroni Salad, Teriyaki Chicken, Ribs, Chicken Combo, Chicken Katsu Plate, Beef Combo, Island Fire Chicken, BBQ Beef, Hawaiian BBQ Mix, Hawaiian BBQ Chicken
Andrea and Jesus, the manager, were wonderful at handling my order issue and they were very respectful and did right by their customer! Definitely loyal to this location :)
Atmosphere: 4
Food: 5
Service: 5
We love Onos!
The food has always been great and the portions are good. I must saw however they dont serve the steamed cabbage and now you have to pay for it. Watta jip..
Atmosphere: 4
Food: 4
Service: 4
They have several new employees with positive attitudes everyone greeted me with Aloha welcome in. I said Aloha right back. The cooks name is Ramon who hooked up my cabbage like back home in Hawaii. I'm part Hawaiian and this is as close to home as it gets. Thank you all I will be a weekly regular and Ramon is my new best friend he needs a raise.
Atmosphere: 5
Food: 5
Service: 5
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