BAD CUSTOMER SERVICE. Today, at 6.50pm the customer took a long time conversation on Espanol ( literature 10 minutes) over one regular (1) one plate and cub meal while many customers keeps coming into Panda Express (more then 5 people) and just has to wait due that unnecessary conversation after they had a hard day at work and heavy rain It's a very disrespectful due was not called another worker to keep serving the meals for all those customers who were awaiting in line when One customer took a long time the unnecessary conversation with a manager which solely served meals over 10 minutes for a plate and cub meal while over there inside were present many workers who had just ignored that disrespectful Customer Service situation. Definitely, need to improve the Customer service at this particular Panda Express
Atmosphere: 1
Food: 1
Service: 1
Jenny REDOBANTE
Greetings to my fellow Filipino colleague. I regret not inquiring about her name earlier. I would like to express my appreciation for the excellent service; she was exceptionally pleasant and amiable. As a frequent customer, I am grateful. Thank you; I anticipate returning soon.
Atmosphere: 4
Food: 5
Service: 5
Toasty Toast
Worst Panda Express in phoenix. Don’t eat here unless you want terrible service and food poisoning.
Atmosphere: 1
Food: 1
Service: 1
James McCall
Haven't been to Panda's for a minute 'cause tbh seemed like the quality had sorta peaked and the portion sizes got smaller. So I stopped there a couple of days ago to pick up dinner just to check back in. Maybe it's under new management but the orange chicken and beijing beef were (back to being) right on point. Great flavors and good size portions. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, The Original Orange Chicken
Caleb McNeil
Servers never get orders correct and miss items without refunds. Staff don't listen. Mess up both online pickup and in person drive through. Unless you babysit and watch them inside don't expect the right order.
Sharnette
I haven't been in years and this location is always busy from open to close. We went inside and the manager was on the line helping her crew. She actually took our order and she was super nice. The staff is very friendly and helpful. If I liked the food then I would go more often.
Candice White
Amazing food and the best staff. Every time I come here I leave happy and full!! Thank you 😊
Jesus Is Lord Now and evermore
I was very disappointed after dining at this panda. The server gave me a very small portion. I sat down and watched her give other customers the normal size portions. I will not be coming back to this location.
Dominic B.
The staff was friendly ot was nice inside and I loved the bagels ( I had the sausage egg and cheese breakfast ) have to very honest might have to buy a couple bagels to bring home next time i go
I get sick easily due to improperly cooked food or use or non organic spices. I don't get sick from Panda Express. Although, I only get their chow main and teriyaki chicken, the rest of the food looks great.
Atmosphere: 4
Food: 5
Service: 5
Karen Anderson
It was a good Panda express. Food was hot and fresh hadn't been sitting in warmers for hours.
Atmosphere: 4
Food: 4
Service: 4
Yasmine Garcia-Villalpando
I don’t know why I went to this panda knowing there was another one closer to me. This is the second time they served me no meat. I ordered stake and pepper chicken. They have me all vegetables no meat. I was so hungry but was not satisfied
Atmosphere: 3
Food: 1
Service: 1
Larry Diehl
This panda has a drive thru, and after your order they ask you for donations and rounding up your total. When I was asked if we needed any sauces we answered multiple times. When we got to the window, I asked if they heard what sauces and they repeated them. When they handed us the bag they said everything was in it. I never got my gift card back so we dug around the bag and it was underneath all the food at the bottom. When we got home they didn't provide any sauces nor plastic wear to eat the items. I understand not all Pandas have a drive thru but the drive thru service was really bad. Inside panda when everything is there for you is just fine. The drive thru, I wouldn't recommend going unless you want to keep going back. I won't. There are plenty of other restaurants here in the valley that does a lot better.
Parking: This location is so busy that the drive thru line spills onto the major road Peoria Ave. It's difficult to get into the parking lot and sometimes the drive thru line will block you from being able to get out of the parking lot. Avoid this place during lunch rush if you want to get back to work on time.
A long time waiting
BAD CUSTOMER SERVICE.
Today, at 6.50pm the customer took a long time conversation on Espanol ( literature 10 minutes) over one regular (1) one plate and cub meal while many customers keeps coming into Panda Express (more then 5 people) and just has to wait due that unnecessary conversation after they had a hard day at work and heavy rain
It's a very disrespectful due was not called another worker to keep serving the meals for all those customers who were awaiting in line when One customer took a long time the unnecessary conversation with a manager which solely served meals over 10 minutes for a plate and cub meal while over there inside were present many workers who had just ignored that disrespectful Customer Service situation.
Definitely, need to improve the Customer service at this particular Panda Express
Atmosphere: 1
Food: 1
Service: 1
Greetings to my fellow Filipino colleague. I regret not inquiring about her name earlier. I would like to express my appreciation for the excellent service; she was exceptionally pleasant and amiable. As a frequent customer, I am grateful. Thank you; I anticipate returning soon.
Atmosphere: 4
Food: 5
Service: 5
Worst Panda Express in phoenix. Don’t eat here unless you want terrible service and food poisoning.
Atmosphere: 1
Food: 1
Service: 1
Haven't been to Panda's for a minute 'cause tbh seemed like the quality had sorta peaked and the portion sizes got smaller. So I stopped there a couple of days ago to pick up dinner just to check back in. Maybe it's under new management but the orange chicken and beijing beef were (back to being) right on point. Great flavors and good size portions. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, The Original Orange Chicken
Servers never get orders correct and miss items without refunds. Staff don't listen. Mess up both online pickup and in person drive through. Unless you babysit and watch them inside don't expect the right order.
I haven't been in years and this location is always busy from open to close. We went inside and the manager was on the line helping her crew. She actually took our order and she was super nice. The staff is very friendly and helpful. If I liked the food then I would go more often.
Amazing food and the best staff. Every time I come here I leave happy and full!! Thank you 😊
I was very disappointed after dining at this panda. The server gave me a very small portion. I sat down and watched her give other customers the normal size portions. I will not be coming back to this location.
The staff was friendly ot was nice inside and I loved the bagels ( I had the sausage egg and cheese breakfast ) have to very honest might have to buy a couple bagels to bring home next time i go
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My go to!
Atmosphere: 5
Food: 5
Service: 5
Good food. Good ambiance.
I get sick easily due to improperly cooked food or use or non organic spices. I don't get sick from Panda Express. Although, I only get their chow main and teriyaki chicken, the rest of the food looks great.
Atmosphere: 4
Food: 5
Service: 5
It was a good Panda express. Food was hot and fresh hadn't been sitting in warmers for hours.
Atmosphere: 4
Food: 4
Service: 4
I don’t know why I went to this panda knowing there was another one closer to me. This is the second time they served me no meat. I ordered stake and pepper chicken. They have me all vegetables no meat. I was so hungry but was not satisfied
Atmosphere: 3
Food: 1
Service: 1
This panda has a drive thru, and after your order they ask you for donations and rounding up your total. When I was asked if we needed any sauces we answered multiple times. When we got to the window, I asked if they heard what sauces and they repeated them. When they handed us the bag they said everything was in it. I never got my gift card back so we dug around the bag and it was underneath all the food at the bottom. When we got home they didn't provide any sauces nor plastic wear to eat the items. I understand not all Pandas have a drive thru but the drive thru service was really bad. Inside panda when everything is there for you is just fine. The drive thru, I wouldn't recommend going unless you want to keep going back. I won't. There are plenty of other restaurants here in the valley that does a lot better.
Parking: This location is so busy that the drive thru line spills onto the major road Peoria Ave. It's difficult to get into the parking lot and sometimes the drive thru line will block you from being able to get out of the parking lot. Avoid this place during lunch rush if you want to get back to work on time.
Food: 3
Service: 1
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