Panda Express
7510 W Thomas Rd SPACE #100, Phoenix
(623) 848-3800
Recent Reviews
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Food was nasty and the workers are nasty and yeah, attitude problems, horrible location
Atmosphere: 1
Food: 1
Service: 1
It was busy but I didn't have to wait too long for my food. Everything was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
My Beijing beef was to dry and crispy also the orange chicken was dry and crispy it seem old siting there for a minute bad also a young lady rude saw me and turn around and leave there hang me like I don’t assist so until I was hello I came to pick up and I just left very bad service 👎🏽
Atmosphere: 1
Food: 1
Service: 1
Best Panda Express I’ve had food was amazing and so was the customer service so an amazing experience makes me want to come back
Atmosphere: 5
Food: 5
Service: 5
I ordered food from here and it had chunks of plastic in it. I've never seen that before anywhere.
A lot of things went wrong here, but the cherry on top was getting no fortune cookie.
Food taste horrendous
Atmosphere: 1
Food: 1
Service: 1
Me, my son,and husband went and had a bigger plate the service was great and also their food I really enjoyed there rice I actually had a pieces of egg it was delicious thank you very much
Atmosphere: 5
Food: 5
Service: 5
Yo put online that yall dont have a drive thru omfg
Atmosphere: 1
Food: 1
Service: 1
Trash service trash food
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
U don't have to wait very long the workers were on top of it very fast n smooth
Atmosphere: 4
Food: 4
Service: 4
Turnt the fires off to make more food do nothing was available really I got here a whole hour before closing they are lazy and don’t want to do they job here only reason I even order was because I drove here
Atmosphere: 1
Food: 1
Service: 1
We ordered food from panda and we didn’t get the correct food, and wouldn’t we tried to call to figure out how to fix it. The phone rang and rang and rang and rang and rang with no answer. The food they did send us cost $7 and it was just over 4 ounces of food. That is poor customer service and I’ve been in the customer service industry, my entire working career.
Atmosphere: 1
Food: 1
Service: 1
Clean.freindly.and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken Egg Roll
I recently visited Panda Express and overall had a good experience. To start, Alexia was wonderful! She greeted me with a smile, served my food with great energy, and even carried a friendly conversation with me about the walnut shrimp. She wished me a good day as I left, which really made the interaction pleasant. The food portions were decent, and everything looked fresh.
On the other hand, my experience at the register wasn’t as positive. Lizet had me waiting while she finished cleaning, and when she finally helped me, she didn’t greet or smile. She seemed distracted with a conversation happening in the kitchen. When I asked for hot sauce, she gave me only two packets, and when I asked if my rewards had scanned, she didn’t respond. After I scanned again, she asked in a tired tone which one I wanted to use. I ended up using the larger reward I had earned when a different location messed up my order.
I also showed my Military ID, and while I understand that only one discount can be applied, the way she told me came across with a sour attitude. In the past, staff usually tried both just to see if it would work, so I felt brushed off.
Overall, I was happy with my meal and very thankful for Alexia’s excellent service, but I do believe the customer service at the register could be improved. I truly enjoy Panda Express and keep coming back because of the food and the rewards I’ve earned.
Being that said…. Thank you Alexia! 👏🏼
Atmosphere: 4
Food: 5
Service: 4
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