The worst experience in an airport to date! Cashier was annoyed either because my friend didn’t know the name of his coffee drink, than after paying she handed us cold pastries, never asking us if we wanted them warmed. My friend handed his back asking to please warm his she took it back but was not happy about it. When I asked if she could please warm mind, she said no that because I stepped away (like one step back) she can no longer warm it. Next when our coffee were ready the barista sat them down and I asked which one was the decaf she said neither, I said I specifically asked for decaf, she said she would remake with an attitude like it was my fault for having make another. She remade it alright by giving me either the same one or an intentional caffeinated coffee! It is 6 hours later I have landed and home and I am still feeling nauseous, headache, spewed, and now stomach issues. Internal jitters with shakes, and cold chills. I have tendinitis and caffeine makes the volume increase significantly. Those two should not be working in customer service and I encourage the corporation to look into this specific Peet’s Coffee located in Terminal 4 departures.
Atmosphere: 1
Food: 1
Service: 1
Sandra C.
Terrible customer service at this location! Intentionally gave me caffeinated coffee when I specifically ordered decaf and I am suffering the consequences physically. I know Peet's prides themselves on a code of ethics and this location is in dire need of ethics!
CodiAnn
Not sure why I’m taking the time to post this. After reviewing the rating and comments, doesn’t seem to be improving. However, one can’t fix problems if they don’t know what they are. So here goes…Very early flight and need coffee. Peet’s it the only coffee shop in my terminal. Yay, according to the website it opens at 4:00!!to my dismay, the shop was all dark at 4:17 but two workers setting stuff out. So I asked “what time do you open” very rudely he said 4:30. Wished the website would have been correct!!! Wish there was another coffee shop in my terminal… yet again I wait in an airport… good thing I’m early for my flight!But wait, there’s more!!! At 4:35 the gentleman begins to turn lights and music on and graces all the patrons waiting behind the gate with his “musical talents”. As the customer continue to add to the line… he then pushes out the gate creating a maze and tells us to go around. If that wasn’t enough, the young lady taking my order seemed perturbed to even be bothered with my order.
Atmosphere: 3
Service: 1
AI ISHIDA
I got a stomach ache after I ordered a cup of iced latte. My stomachache happened right after drinking the latte.
Atmosphere: 2
Food: 1
Service: 2
Benjamin “Money Saver” Ballard
Little to nothing available. Everything priced to gouge
Atmosphere: 1
Food: 1
Service: 1
Bergen Ahrens
Unbelievable experience.. and not in a good way. I walked up to the coffee shop and stood in like behind a man while the batista helped him. They made his coffee and then didn't charge him. He looked like an airport employee. After he left I then walked up to order and they completely ignored me, then walked back over with a big closed sign and said "were not open right now" and walked away again. No "sorry" or any sympathy whatsoever, completely rude. The lady next to me said she's never seen that coffee shop actually open for anyone. A total joke.
Atmosphere: 1
Food: 1
Service: 1
Nikita Leonov
The service is just awful. Bartender doesn’t care about time and patience of her customers. Avoid this place and find something else after TSA.
Atmosphere: 1
Food: 2
Service: 1
Nick Y.
Great iced Carmel latte,,definitely would recommend it,, also Jesus loves you. Very fast as well. In the same way Jesus is fast to forgive us
David L Tannehill
Best Coffee at the
Atmosphere: 5
Food: 5
Service: 5
Hannah Lechner
Do not stop here! Just landed, grabbed bags, the worker sees three of us coming and goes on break. No other options after baggage claim so we waited. Came back from break and said she now had to use the restroom. Ok. Finally took orders and literally had nothing in stock. No oat milk, no heavy cream, no whip, out of sandwiches, one baked good option at 8am… fine. Ordered a vanilla latte and she made it iced. I didn’t order iced so she should remake it. Nope. Just said sorry and moved on. Disaster! Now I know and you should too.
3 employees loading up the "Grab & Go" and a line of customers just sitting at the register. One employee yells "were gonna be away for a few minutes", so we just waited it out. 15 minutes later, the employees come over to take our order, and then explain to us "We're not doing coffee at the moment. Just grab & go items". Really? You could have spared all of us 15+ minutes with information. Honestly, worst Peets experience ever.
Atmosphere: 1
Food: 1
Service: 1
Lyn F
Went to get a coffee on my way out of the airport just now and was told they're out of everything except drip coffee and breakfast sandwiches. At noon on a Saturday. Not really sure how a coffee place runs out of literally everything they need to make coffee drinks, but was disappointing, as this was the last place to get one once you leave the secured area.
Atmosphere: 1
Food: 1
Service: 1
Stephy B.
Great coffee near Gate D The service was great very nice has plenty of seating room
K T T.
Menu says pour over, but it's brewed coffee out of one of the large metal bins. Server said but it's fresh as they pour it over every hour. Yeah right. And i was born last night too. If it's not a fresh pour over then din't call it that in the menu. So I went to Starbucks at the other end of terminal 4 to get a real pour over.
B D
Picked up a Latte and Muffin between flights in Phoenix Sky Harbor. Both were delicious. I usually grab a coffee and muffin at Starbucks but so glad I decided to give Peet's a try this particular morning.
The worst experience in an airport to date! Cashier was annoyed either because my friend didn’t know the name of his coffee drink, than after paying she handed us cold pastries, never asking us if we wanted them warmed. My friend handed his back asking to please warm his she took it back but was not happy about it. When I asked if she could please warm mind, she said no that because I stepped away (like one step back) she can no longer warm it. Next when our coffee were ready the barista sat them down and I asked which one was the decaf she said neither, I said I specifically asked for decaf, she said she would remake with an attitude like it was my fault for having make another. She remade it alright by giving me either the same one or an intentional caffeinated coffee! It is 6 hours later I have landed and home and I am still feeling nauseous, headache, spewed, and now stomach issues. Internal jitters with shakes, and cold chills. I have tendinitis and caffeine makes the volume increase significantly. Those two should not be working in customer service and I encourage the corporation to look into this specific Peet’s Coffee located in Terminal 4 departures.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service at this location! Intentionally gave me caffeinated coffee when I specifically ordered decaf and I am suffering the consequences physically. I know Peet's prides themselves on a code of ethics and this location is in dire need of ethics!
Not sure why I’m taking the time to post this. After reviewing the rating and comments, doesn’t seem to be improving. However, one can’t fix problems if they don’t know what they are. So here goes…Very early flight and need coffee. Peet’s it the only coffee shop in my terminal. Yay, according to the website it opens at 4:00!!to my dismay, the shop was all dark at 4:17 but two workers setting stuff out. So I asked “what time do you open” very rudely he said 4:30. Wished the website would have been correct!!! Wish there was another coffee shop in my terminal… yet again I wait in an airport… good thing I’m early for my flight!But wait, there’s more!!! At 4:35 the gentleman begins to turn lights and music on and graces all the patrons waiting behind the gate with his “musical talents”. As the customer continue to add to the line… he then pushes out the gate creating a maze and tells us to go around. If that wasn’t enough, the young lady taking my order seemed perturbed to even be bothered with my order.
Atmosphere: 3
Service: 1
I got a stomach ache after I ordered a cup of iced latte. My stomachache happened right after drinking the latte.
Atmosphere: 2
Food: 1
Service: 2
Little to nothing available. Everything priced to gouge
Atmosphere: 1
Food: 1
Service: 1
Unbelievable experience.. and not in a good way. I walked up to the coffee shop and stood in like behind a man while the batista helped him. They made his coffee and then didn't charge him. He looked like an airport employee. After he left I then walked up to order and they completely ignored me, then walked back over with a big closed sign and said "were not open right now" and walked away again. No "sorry" or any sympathy whatsoever, completely rude. The lady next to me said she's never seen that coffee shop actually open for anyone. A total joke.
Atmosphere: 1
Food: 1
Service: 1
The service is just awful. Bartender doesn’t care about time and patience of her customers. Avoid this place and find something else after TSA.
Atmosphere: 1
Food: 2
Service: 1
Great iced Carmel latte,,definitely would recommend it,, also Jesus loves you. Very fast as well. In the same way Jesus is fast to forgive us
Best Coffee at the
Atmosphere: 5
Food: 5
Service: 5
Do not stop here! Just landed, grabbed bags, the worker sees three of us coming and goes on break. No other options after baggage claim so we waited. Came back from break and said she now had to use the restroom. Ok. Finally took orders and literally had nothing in stock. No oat milk, no heavy cream, no whip, out of sandwiches, one baked good option at 8am… fine. Ordered a vanilla latte and she made it iced. I didn’t order iced so she should remake it. Nope. Just said sorry and moved on. Disaster! Now I know and you should too.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
3 employees loading up the "Grab & Go" and a line of customers just sitting at the register. One employee yells "were gonna be away for a few minutes", so we just waited it out. 15 minutes later, the employees come over to take our order, and then explain to us "We're not doing coffee at the moment. Just grab & go items". Really? You could have spared all of us 15+ minutes with information. Honestly, worst Peets experience ever.
Atmosphere: 1
Food: 1
Service: 1
Went to get a coffee on my way out of the airport just now and was told they're out of everything except drip coffee and breakfast sandwiches. At noon on a Saturday. Not really sure how a coffee place runs out of literally everything they need to make coffee drinks, but was disappointing, as this was the last place to get one once you leave the secured area.
Atmosphere: 1
Food: 1
Service: 1
Great coffee near Gate D The service was great very nice has plenty of seating room
Menu says pour over, but it's brewed coffee out of one of the large metal bins. Server said but it's fresh as they pour it over every hour. Yeah right. And i was born last night too. If it's not a fresh pour over then din't call it that in the menu. So I went to Starbucks at the other end of terminal 4 to get a real pour over.
Picked up a Latte and Muffin between flights in Phoenix Sky Harbor. Both were delicious. I usually grab a coffee and muffin at Starbucks but so glad I decided to give Peet's a try this particular morning.