Pizza Hut
5832 N 16th St, Phoenix
(602) 279-9615
Recent Reviews
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Complete garbage service either when I order or when I'm delivering for door dash, always the same story "were working on it" then I gotta wait 20+ minutes for my order, wtf is the point of ordering ahead of i gotta wait the same amount of time as if I ordered on the spot?! They waste your time and money. Avoid this location if you can.
Atmosphere: 1
Food: 1
Service: 1
DIRTY DINING. Must be selling drugs out the back to keep the lights on. Can't get a pizza out. The "Customer Service" line goes to India. Fraud Alert.
Atmosphere: 1
Food: 1
Service: 1
Online delivery order never fulfilled. Tried to call the direct location 3 times and eventually had to go to the location in person for a refund.
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza when they were supposed to be open. Got notification that order was ready to pick up. When we got there, this location was closed, no one was there, no one answered the phone, and the open sign was on. Will be calling tomorrow to get a refund if they even open….
Atmosphere: 1
Food: 1
Service: 1
The hand tossed pizza was very thin and dry. There was a a lot of dry crust edge. The tavern style is just thin crust cut into squares, nothing special. Both pizzas hardly had any sauce. I am actually not sure the tavern one had any. Just a cold dry meal. Super disappointing.
Atmosphere: 3
Food: 3
Service: 3
No star for this place, I pick up an order to go at approximately 8:30 and the EMPLOYEE behaved unfriendly, rude and with terrible customer service, I don't usually write bad reviews but no. I'm going back to this place, please the generals of this place pay attention to your reviews since from what I see it's not the first time this happens
No stars for this place, I picked up a takeout order at approximately 8:30 and the EMPLOYEE behaved unfriendly, rude and had terrible customer service, I'm not used to writing bad reviews but no. I'm coming back to this place, please the general mager of this place pay attention to their reviews since from what I see this is not the first time this has happened!'
The person that assisted me, was very rude. It was after 8, I did not notice what the sign said, but I work in customer service and he could have being more polite about it. The way he spoke was very unprofessional.
The hand tossed pizza was very thin and dry. There was a a lot of dry crust edge. The tavern style is just thin crust cut into squares, nothing special. Both pizzas hardly had any sauce. I am actually not sure the tavern one had any. Just a cold dry meal. Super disappointing.
Atmosphere: 3
Food: 3
Service: 3
Place an order Saturday and had to cancel do to app error in placing my order was for delivery and app changed it to carry out but charged me for it to be delivered so cancel order and yet have not been refunded as told by employee that my refund would be in 24hours
Atmosphere: 1
Food: 1
Service: 1
For the love of pizza! The pizza was by far the worst thing I've had. I bought two party packs, so there was plenty to sample. They were all bad. The toppings tasted disgusting, especially the cupped pepperoni.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
How are you guys gonna accept orders from door dash, grub hub, Uber eats, or any platform to order food on, then cancel is last minute, that’s is not only annoying, but very frustrating! Like don’t accept the damn order!! So unprofessional and such a disappointment on your end. Do better Pizza Hut!
Food: 3
Service: 1
Ordered a pizza before you closed and Order was not fulfilled! If you’re going to have hours for your business, honor them! Terrible customer service! Never ordering again because of this experience! Don’t take my order and not honor it and then refund my money absolute bullshit
Atmosphere: 1
Food: 1
Service: 1
Made in order for 11 pizzas for my son's birthday party and they called me back telling me that that would use all of their dough so they can't make it and they're going to just cancel the order Even after the money already went through they decided they don't want to make it most likely because they didn't want to do the work because they're lazy.
This location has messed up our food more than once. Plus, the wings are pricey.
Atmosphere: 3
Food: 3
Service: 1
Came in around 1045am on 9.18.24 The gentleman working was extreamly nice and very welcoming with a big smile . Foid ready and hot . Thank yoh
Atmosphere: 5
Food: 5
Service: 5
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