****PLEASE READ POSITIVE ENDING***** I ordered carry out. Spoke with Ryan. Extremely rude. No manners whatsoever. Sounded like working there was the last thing he wanted to be doing, and as if he were offended I had even called. I had to call twice. The first time I got hung up on. Usually I believe these things are accidental. However, he sounded so completely annoyed that I was ordering pizza, I am honestly not sure. There was not even an apology for being disconnected or hung up on. If i had other options, just on the principle, I would have called to order elsewhere. I'm going to go pick it up in a few minutes, but I have never in my almost 30 years of living been spoken to so rudely at any restaurant or customer service place. Completely monotone and not the type when a person is tired. He genuinely sounded pissed just to be taking my order. I don't know if something happened at work but he was completely unprofessional and based on his manners and customer service, Pizza Hut should be embarrassed to have someone like him representing the company. That is all. Usually the food is good. *** POSITIVE NOTE!!!!!! I went to pick up my order and talked to the manager- he was extremely HELPFUL, KIND and ACCOMMODATING!!! ( I capitalized this to make sure people saw the good part and not only the bad.) he apologized for the experience and really went the extra mile to make it up. Because of this manager and the good pizza, I will be going back.
Damian C.
Stopped in last minute; we received our order quickly. They treated us very well and even comped us a pizza because the gentleman forgot to add it on the order. After reading all these very bad reviews I was concerned but my hunger overcame my concerns and here is my experience. Thumbs up!!! It made our Friday night even better.
Robert Medina
Good eating
Helen T.
We ordered pizza and wings and two pepsi at 515 pm....said it would be delivered by 545..at 610 i call and they say my order out the door next. 15 minutes more...it arrives minus one pop and i showed the driver it should have been two..he said he would bring one and he never showed up. Pizza was cold but the wings were fine.we will not be ordering from this store again.
Nellie F.
After ordering online, the estimated time for delivery was 75min. That didn't bother me too much (maybe they were busy). So I called 10min after the order just to check the status. TWELVE MINUTES ON HOLD and then I got hung up on!!! 80min later my 2L soda ended up being a 16oz, there was no cheese on my COLD, underdone pizza, and the wings seemed underdone as they were soggy and NOT spicy (as described). This is our closest Pizza Hut location and I wish it wasn't. We received poor tasting overpriced food.
John C.
TERRIBLE. Do NOT use them. Ordered food for high school team. Call store and let them know we needed by 5pm. Was informed it would be there by 445pm. After an hour pizzas did not arrive. Then was told pizzas done 30 min ago but no driver. Manager refused to talk with customers. Another 30 min and store call and says they forgot to make 2 of the pizzas. Had to cancel order because match over. Athletes were disappointed and hungry. Use Papa Johns or Dominos.
james Rhodes
Complete garbage..the person one the phone couldnt help with an online order and i got hung up on...i will never do business here again..had to cancel my order and go elsewhere...
Ashley Nelson
amazing and fast food
Erica R.
Usually order online but decided to stop in on my way home. I was told it would be a 15 minute wait, after 30 minutes it was finally ready. Not to mention the whole time we were waiting we could here the employees in the back goofing off and using bad language. They were teenagers but should be taught how to act when customers are around.
Aaron M.
Amazing... stuff, the customer service couldnt have been better, she made sure my pizza looked prestine, i believe she was a manager, her name was sydney, but i honestly was a dominos guy before i went here, so let her know you guys gained one customer for her efforts lol but quality awesome, pizza looked like a picture
Wow. Took 20 minutes longer than we were told for carry out when we ordered online. Cashier was sucking on a s****** Very unprofessional especially when dealing with food. Cashier kept yelling back and forth with the staff in the back. We were supposed to get breadsticks but they did not have it ready (even though it was in the order). So they "gave" us cheesesticks and said they would not charge us extra. Extremely disappointed. Management should be aware of this.
Christina D.
I honestly wouldnt give them no stars but i guess its not giving me a choice those people they were so rude i ordered 3 pizzas with delievery one hour later still no pizza. So i went down their they. Tried giving me cold a** pizza. And tried saying i didnt pay wen i payed over the phone with my debit card. They told me they couldnt find my adress they didnt evn call me to let me know what was goin on! And Im still waitin on my refund! Never agian will i deal with this ghetto pizzahut! Garbage!
D M.
After a long day of volleyball we we ready to enjoy our pan pizza. We ordered it and they told us it would take an hour. We waited an hour and a half and then we received a call. They called to say it would be another 2 hours for the pizza. We cancelled. We were very disappointment with this pizza hut and ended up ordering from papa john. 30 minutes later it was here. Thank u Papa Johns!
Amanda M.
So disappointed in Pizza Hut. I ordered for delivery at 8pm, and should have had it delivered by 8:35. At 9:25 I called because still no pizza. I was told that they ran out of dough and canceled my order! How does a pizza place run out of dough???? When I asked why no one had picked up a phone to call, they said they were just about to call you. I work in customer service, we were about to call you is code for oh s*** we dropped the ball. This is the second time I've had issues with this same place. No more chances. I will be taking my business and my $$$ somewhere else.
Vvvvv G.
Really like going to this Pizza Hut now the teenager by the name Enrique is really nice its was a really busy Saturday night he apologized for the long wait which I didn't care as long as the pizza was hot and good :)
****PLEASE READ POSITIVE ENDING***** I ordered carry out. Spoke with Ryan. Extremely rude. No manners whatsoever. Sounded like working there was the last thing he wanted to be doing, and as if he were offended I had even called. I had to call twice. The first time I got hung up on. Usually I believe these things are accidental. However, he sounded so completely annoyed that I was ordering pizza, I am honestly not sure. There was not even an apology for being disconnected or hung up on. If i had other options, just on the principle, I would have called to order elsewhere. I'm going to go pick it up in a few minutes, but I have never in my almost 30 years of living been spoken to so rudely at any restaurant or customer service place. Completely monotone and not the type when a person is tired. He genuinely sounded pissed just to be taking my order. I don't know if something happened at work but he was completely unprofessional and based on his manners and customer service, Pizza Hut should be embarrassed to have someone like him representing the company. That is all. Usually the food is good. *** POSITIVE NOTE!!!!!! I went to pick up my order and talked to the manager- he was extremely HELPFUL, KIND and ACCOMMODATING!!! ( I capitalized this to make sure people saw the good part and not only the bad.) he apologized for the experience and really went the extra mile to make it up. Because of this manager and the good pizza, I will be going back.
Stopped in last minute; we received our order quickly. They treated us very well and even comped us a pizza because the gentleman forgot to add it on the order. After reading all these very bad reviews I was concerned but my hunger overcame my concerns and here is my experience. Thumbs up!!! It made our Friday night even better.
Good eating
We ordered pizza and wings and two pepsi at 515 pm....said it would be delivered by 545..at 610 i call and they say my order out the door next. 15 minutes more...it arrives minus one pop and i showed the driver it should have been two..he said he would bring one and he never showed up. Pizza was cold but the wings were fine.we will not be ordering from this store again.
After ordering online, the estimated time for delivery was 75min. That didn't bother me too much (maybe they were busy). So I called 10min after the order just to check the status. TWELVE MINUTES ON HOLD and then I got hung up on!!! 80min later my 2L soda ended up being a 16oz, there was no cheese on my COLD, underdone pizza, and the wings seemed underdone as they were soggy and NOT spicy (as described). This is our closest Pizza Hut location and I wish it wasn't. We received poor tasting overpriced food.
TERRIBLE. Do NOT use them. Ordered food for high school team. Call store and let them know we needed by 5pm. Was informed it would be there by 445pm. After an hour pizzas did not arrive. Then was told pizzas done 30 min ago but no driver. Manager refused to talk with customers. Another 30 min and store call and says they forgot to make 2 of the pizzas. Had to cancel order because match over. Athletes were disappointed and hungry. Use Papa Johns or Dominos.
Complete garbage..the person one the phone couldnt help with an online order and i got hung up on...i will never do business here again..had to cancel my order and go elsewhere...
amazing and fast food
Usually order online but decided to stop in on my way home. I was told it would be a 15 minute wait, after 30 minutes it was finally ready. Not to mention the whole time we were waiting we could here the employees in the back goofing off and using bad language. They were teenagers but should be taught how to act when customers are around.
Amazing... stuff, the customer service couldnt have been better, she made sure my pizza looked prestine, i believe she was a manager, her name was sydney, but i honestly was a dominos guy before i went here, so let her know you guys gained one customer for her efforts lol but quality awesome, pizza looked like a picture
Restaurantji Recommends
Wow. Took 20 minutes longer than we were told for carry out when we ordered online. Cashier was sucking on a s****** Very unprofessional especially when dealing with food. Cashier kept yelling back and forth with the staff in the back. We were supposed to get breadsticks but they did not have it ready (even though it was in the order). So they "gave" us cheesesticks and said they would not charge us extra. Extremely disappointed. Management should be aware of this.
I honestly wouldnt give them no stars but i guess its not giving me a choice those people they were so rude i ordered 3 pizzas with delievery one hour later still no pizza. So i went down their they. Tried giving me cold a** pizza. And tried saying i didnt pay wen i payed over the phone with my debit card. They told me they couldnt find my adress they didnt evn call me to let me know what was goin on! And Im still waitin on my refund! Never agian will i deal with this ghetto pizzahut! Garbage!
After a long day of volleyball we we ready to enjoy our pan pizza. We ordered it and they told us it would take an hour. We waited an hour and a half and then we received a call. They called to say it would be another 2 hours for the pizza. We cancelled. We were very disappointment with this pizza hut and ended up ordering from papa john. 30 minutes later it was here. Thank u Papa Johns!
So disappointed in Pizza Hut. I ordered for delivery at 8pm, and should have had it delivered by 8:35. At 9:25 I called because still no pizza. I was told that they ran out of dough and canceled my order! How does a pizza place run out of dough???? When I asked why no one had picked up a phone to call, they said they were just about to call you. I work in customer service, we were about to call you is code for oh s*** we dropped the ball. This is the second time I've had issues with this same place. No more chances. I will be taking my business and my $$$ somewhere else.
Really like going to this Pizza Hut now the teenager by the name Enrique is really nice its was a really busy Saturday night he apologized for the long wait which I didn't care as long as the pizza was hot and good :)