When my order was delivered to me . The driver never knocked on the door. He left my order on the ground outside in front of my door. When we finally noticed it on the ground everything was cold and the delivery driver was never seen. That was a very bad idea. And I will never order from there again.
Food: 2
Service: 3
Jerren Cunningham
Great food just the workers weren’t very friendly.
Vegetarian options: They have vegetarian options like cheese, pizza, or pizza with lots of vegetables and no meat
Parking: It’s in a plaza so there’s lots of parking
Wheelchair accessibility: Wheelchair able to get to store
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Cheese Pizza, Meat Lovers and Wings
David Moore
I saw no one with gloves or hairnets.
Atmosphere: 1
Food: 1
Service: 1
Anna U-E
Had a horrible experience today. We don’t usually order from here but did an on line pick up order and partial order was right and didn’t realize it was half wrong because I personally did not put in the on line order but did pick up. The only thing we looked at was the name on the receipt. We called to let the place know about the situation and it was hard to get someone on the phone because when you call it goes to a call center and then they transfer you to the store. The store hung up on the first transfer and the second transfer they just didn’t answer so had to call back again the third time finally after some time mgr (angel)answered and we let her know the situation and she wanted us to bring the pizza back. We did not want to leave the house to return a pizza they messed up on. But she said she could not help us unless we brought the pizza back so she can throw it away and then credit us. So you want me to make a special trip because you messed up our order and then you can just throw the pizza away. Yeah that makes a lot of sense of me
UPDATE: we returned the wrong pizza a few days after and Elizabeth the mgr help us and refunded us partially
Atmosphere: 1
Food: 1
Service: 2
Scott Foster
Awesome...
Atmosphere: 5
Food: 5
Service: 5
Janae Lay
Stale bread is a no for me
Vegetarian options: Idfk
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Boneless Wings
Ang Stewart
Ordered delivery last night. Wrong toppings on the pizza and it was not cooked, dessert was the wrong dessert. Called in and complained and was told I had to drive it back for replacement. I ordered delivery for a reason tried to call to complain today and phone rang and went busy. Not happy. I used to love pizza hut. Every order there's been an issue
Food: 1
Service: 1
David Jones
Ordered a large thin crust Sausage and Pepperoni pizza via the website and prepaid via credit card at 2:25pm yesterday (Saturday) and quickly got an email that my pizza would be ready at 2:40pm so I start my drive to pick it up. I arrive exactly at 2:40pm to an entry way of door dash drivers waiting for their orders. There is ONE person working at the location and he is not coming out to the lobby to converse with customers. Service is incredibly SLOW and after many door dash drivers yelling at the guy to get the status of orders I finally get his attention. My order either never printed for him to make or door dash orders took precedence. Once I finally convinced him I had an order I already paid for and wasn't leaving until I got the food or a refund he finally located my order and made the food. I finally got my pizza at 3:40om, a full hour after the promised time from the Pizza Hut website. Unacceptable. if you can't staff the store then don't open.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza
Nichole Olsen
Order food with an estimated delivery time of 30/40 minutes. An hour later I had to wait on hold for over 15 minutes just to cancel the order. They are literally 0.3 mi away. (At work and can't leave) I hate ordering pizza though Pizza Hut. No one knows how to answer the phone or which end is up. Maybe I'll stick with Domino's they know how to answer the phone. ??♀️ And even after canceling they still tried to deliver the order. Get it together Pizza Hut!!! ??♀️ The driver was was being chauffeured and then sat in my parking lot for 11 minutes. Maybe that's why you can't get orders out. ??♀️...ijs.
Atmosphere: 1
Food: 1
Service: 1
Angela Stewart
Ordered delivery last night. Wrong toppings on the pizza and it was not cooked, dessert was the wrong dessert. Called in and complained and was told I had to drive it back for replacement. I ordered delivery for a reason tried to call to complain today and phone rang and went busy. Not happy. I used to love pizza hut. Every order there's been an issue
I am extremely disappointed that there’s only 3.1 stars for this location, but it makes sense now … if you call and ask corporate they’ll tell you that they have made some adjustments since those previous comments, and I can attest to this as Elizabeth and Cameron are two current mangers, and they both go ABOVE AND BEYOND !!! I really appreciate Elizabeth because every time customers come in she makes sure before they leave that they’re satisfied, and the way she communicates w herstaff is amazing but my ABSOLUTE FAVORITE is Cameron … I posted a review not long ago but here I am yet once again to acknowledge the Queen of Customer Service and Pizza Hut if I may. Just like the others Cameron is beyond excellent in customer service, but there’s a personal touch she brings as well which makes you want to come back … somewhat like this show back in the day called CHEERS …lol … it was a place where everyone went and it was a genuine atmosphere so great that it felt like family !!! No exaggeration- this is the exact sentiment that Cameron brings to this Pizza Hut location - we come back not just because of pizza but because this is one of those places I. The community that have the people just like us and that relate to us the way they do - and it’s not just about us spending money !
Atmosphere: 5
Food: 5
Service: 5
Shawn Dillon
Alright ??
Atmosphere: 4
Food: 3
Service: 3
Keisha
I placed an order an hour and a half ago. My delivery status has not change from received. I have been calling the store for 15 mins and have received no answer. I haven’t received my food and I won’t ever order from here again.
Atmosphere: 1
Food: 1
Service: 1
Shaniqua Hopkins
I would like to say I haven't ordered here often but I had not had an issue in the past. I placed a future order (same day) for an event for our organization. Door Dash started texting that they would be delivering at 12:29 the order would be delivered, our order was due to be delivered at 2pm. They kept calling that they could not deliver the order because it was a future order. I am not sure who end the error was on, they kept calling during the time I was teaching a class. I called the store over 20 times and I did not receive an answer, I spoke to someone with the ordering system who could not help and would transfer me back to the store, again no answer. At 1:45 I finally spoke with someone from the store who then had to contact door dash to deliver. I was assured the pizza would NOT BE cold, it was in a warmer. We got the order at 2:55 and everything was cold. Our clients were very dissatisfied, not to mention hungry because the food was an hour late.
Food: 1
Service: 1
James Dill
Gave me I correct pizza and argues with me about it I had to take what they gave me
When my order was delivered to me . The driver never knocked on the door. He left my order on the ground outside in front of my door. When we finally noticed it on the ground everything was cold and the delivery driver was never seen. That was a very bad idea. And I will never order from there again.
Food: 2
Service: 3
Great food just the workers weren’t very friendly.
Vegetarian options: They have vegetarian options like cheese, pizza, or pizza with lots of vegetables and no meat
Parking: It’s in a plaza so there’s lots of parking
Wheelchair accessibility: Wheelchair able to get to store
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Cheese Pizza, Meat Lovers and Wings
I saw no one with gloves or hairnets.
Atmosphere: 1
Food: 1
Service: 1
Had a horrible experience today. We don’t usually order from here but did an on line pick up order and partial order was right and didn’t realize it was half wrong because I personally did not put in the on line order but did pick up. The only thing we looked at was the name on the receipt. We called to let the place know about the situation and it was hard to get someone on the phone because when you call it goes to a call center and then they transfer you to the store. The store hung up on the first transfer and the second transfer they just didn’t answer so had to call back again the third time finally after some time mgr (angel)answered and we let her know the situation and she wanted us to bring the pizza back. We did not want to leave the house to return a pizza they messed up on. But she said she could not help us unless we brought the pizza back so she can throw it away and then credit us. So you want me to make a special trip because you messed up our order and then you can just throw the pizza away. Yeah that makes a lot of sense of me
UPDATE: we returned the wrong pizza a few days after and Elizabeth the mgr help us and refunded us partially
Atmosphere: 1
Food: 1
Service: 2
Awesome...
Atmosphere: 5
Food: 5
Service: 5
Stale bread is a no for me
Vegetarian options: Idfk
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Boneless Wings
Ordered delivery last night. Wrong toppings on the pizza and it was not cooked, dessert was the wrong dessert. Called in and complained and was told I had to drive it back for replacement. I ordered delivery for a reason tried to call to complain today and phone rang and went busy. Not happy. I used to love pizza hut. Every order there's been an issue
Food: 1
Service: 1
Ordered a large thin crust Sausage and Pepperoni pizza via the website and prepaid via credit card at 2:25pm yesterday (Saturday) and quickly got an email that my pizza would be ready at 2:40pm so I start my drive to pick it up. I arrive exactly at 2:40pm to an entry way of door dash drivers waiting for their orders. There is ONE person working at the location and he is not coming out to the lobby to converse with customers. Service is incredibly SLOW and after many door dash drivers yelling at the guy to get the status of orders I finally get his attention. My order either never printed for him to make or door dash orders took precedence. Once I finally convinced him I had an order I already paid for and wasn't leaving until I got the food or a refund he finally located my order and made the food. I finally got my pizza at 3:40om, a full hour after the promised time from the Pizza Hut website. Unacceptable. if you can't staff the store then don't open.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza
Order food with an estimated delivery time of 30/40 minutes. An hour later I had to wait on hold for over 15 minutes just to cancel the order. They are literally 0.3 mi away. (At work and can't leave) I hate ordering pizza though Pizza Hut. No one knows how to answer the phone or which end is up. Maybe I'll stick with Domino's they know how to answer the phone. ??♀️ And even after canceling they still tried to deliver the order. Get it together Pizza Hut!!! ??♀️ The driver was was being chauffeured and then sat in my parking lot for 11 minutes. Maybe that's why you can't get orders out. ??♀️...ijs.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery last night. Wrong toppings on the pizza and it was not cooked, dessert was the wrong dessert. Called in and complained and was told I had to drive it back for replacement. I ordered delivery for a reason tried to call to complain today and phone rang and went busy. Not happy. I used to love pizza hut. Every order there's been an issue
Food: 1
Service: 1
Restaurantji Recommends
I am extremely disappointed that there’s only 3.1 stars for this location, but it makes sense now … if you call and ask corporate they’ll tell you that they have made some adjustments since those previous comments, and I can attest to this as Elizabeth and Cameron are two current mangers, and they both go ABOVE AND BEYOND !!! I really appreciate Elizabeth because every time customers come in she makes sure before they leave that they’re satisfied, and the way she communicates w herstaff is amazing but my ABSOLUTE FAVORITE is Cameron … I posted a review not long ago but here I am yet once again to acknowledge the Queen of Customer Service and Pizza Hut if I may. Just like the others Cameron is beyond excellent in customer service, but there’s a personal touch she brings as well which makes you want to come back … somewhat like this show back in the day called CHEERS …lol … it was a place where everyone went and it was a genuine atmosphere so great that it felt like family !!! No exaggeration- this is the exact sentiment that Cameron brings to this Pizza Hut location - we come back not just because of pizza but because this is one of those places I. The community that have the people just like us and that relate to us the way they do - and it’s not just about us spending money !
Atmosphere: 5
Food: 5
Service: 5
Alright ??
Atmosphere: 4
Food: 3
Service: 3
I placed an order an hour and a half ago. My delivery status has not change from received. I have been calling the store for 15 mins and have received no answer. I haven’t received my food and I won’t ever order from here again.
Atmosphere: 1
Food: 1
Service: 1
I would like to say I haven't ordered here often but I had not had an issue in the past. I placed a future order (same day) for an event for our organization. Door Dash started texting that they would be delivering at 12:29 the order would be delivered, our order was due to be delivered at 2pm. They kept calling that they could not deliver the order because it was a future order. I am not sure who end the error was on, they kept calling during the time I was teaching a class. I called the store over 20 times and I did not receive an answer, I spoke to someone with the ordering system who could not help and would transfer me back to the store, again no answer. At 1:45 I finally spoke with someone from the store who then had to contact door dash to deliver. I was assured the pizza would NOT BE cold, it was in a warmer. We got the order at 2:55 and everything was cold. Our clients were very dissatisfied, not to mention hungry because the food was an hour late.
Food: 1
Service: 1
Gave me I correct pizza and argues with me about it
I had to take what they gave me
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