Got the treat box with cinnamon rolls however the cinnamon rolls had no frosting!! Also pizza was overcooked and made very poorly. Do not recommend this incompetent location!
Atmosphere: 1
Food: 1
Service: 1
Devin Millington
I ordered my food at 6:44pm and the projected ready time for my food was 6:59pm. I did not get my food until 7:40pm. It took me 5 minutes to get home and start eating. Both the pizza and wings were cold and I'm not talking lukewarm warm or kind of cold. I MEAN COLD!!!!! At no time did any Pizza Hut employee offer a coupon for my next order or discount my costs for the long awaited COLD food. This was the WORST experience I have ever had at any Pizza Hut, EV-ER. I will be sharing my experience online on a wide variety of sites. My future pizza orders will be at Dominos or Papa John.
Atmosphere: 1
Food: 1
Service: 1
courtney leigh
We ordered $150 worth of pizza, breadsticks, & wings last night. After one hour of waiting, we attempted to call the store to get a status, but there was no answer. The food finally came one & a half hrs later. The pizza was cold. We ordered two double orders of breadsticks & received one & a half & a completely empty box. Then, none of the breadsticks even had garlic or seasoning on them. They were just bread. We tried to call the store again & no answer. So we tried multiple times to call the store today to see if we could at least get refunded for the breadsticks, but again, no one answers the phone there. This food was so expensive for the bad quality & horrible service & I can’t even get ahold of anyone to get a refund for the uneditable breadsticks & lack of.
Food: 2
Service: 1
Malissa Munoz
Terrible we asked for our money back. They were Yelling at one another in the back and then took a half hour to give our money back after. And had an attitude. Don't go when there too busy because they can't handle the heat.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pan Pizza, Pepperoni Pizza
Frank Houchens
give us wrong order dine in , over hour waiting on pizza , said our pan pizza doubled over in oven twice. must have been rough on the pan . made 2 complaints to Corporate, says store will call in 3 day - twice now .
Atmosphere: 1
Food: 1
Service: 2
Austin Trapp
I ordered from here on Uber eats for $27, upon discovering Uber eats accepted the order they added something more after a driver tip. $34 was the total. I cancelled, I then argued with Uber eats people for one hour to refund my money. I cancelled within 5 mins. I was told by 5-6 people that Pizza Hut accepted the order so no refund and then I was told to drive there!!! A closed restaurant to collect my food. Why was my food not then delivered if I was never getting a refund. This is an egregious penalty and huge liability! where is the pizza??? with another customer? did they even start making it? Nobody knows. Correct this issue and don’t steal from middle America. $27 is not a proper penalty.
Matthew Arthur
Never got my pizza delivery I’m out $37 now
Nichelle Tauteris
Pizza was not good. Bad service
Atmosphere: 2
Food: 2
Service: 2
Ryan Waddington
I ordered a Big Dinner Box tonight for my family with two pizzas, breadsticks and wings. The wings were a no-show. I have been trying to call the restaurant for 45 minutes and the phone rings and rings and rings. If by chance there is a pick-up, they just hang up. There is no "customer service" number on the website so I just called like I was placing an order which goes to an operator.... They can't help and asked if I want the number for the store so I can call them. What a joke.
I am writing this review to commend the general manager, Dan, on his excellent customer service. I ordered delivery for my staff yesterday to thank them for their hard work. Pizza Hut used DoorDash to deliver my pizza, and the DoorDash driver completely messed up my delivery location. When I called to straighten it out, the driver told me he didn't speak English and proceeded to speak rapid Spanish to me and then hung up. I called Pizza Hut to tell them the problem, and Dan answered the phone. He apologized for what happened, fixed the problem by making new pizzas, and hand delivered them to me in less than 30 minutes. The pizza was hot and the staff loved it. Thank you to Dan for saving the day!
I have ordered from this Pizza Hut a few times and had no issues before but I ordered today and got the big dinner box. I specifically asked for no sausage or mushrooms on the supreme pizza I requested. I got it home and found that they didn’t follow this order. Then I tried to call the store and well that’s as far as it went as I call 10+ times with no one from the store answering. Poor service all around this time.
Food: 2
Service: 1
Matthew Burnash
I have ordered from this Pizza Hut a few times and had no issues before but I ordered today and got the big dinner box. I specifically asked for no sausage or mushrooms on the supreme pizza I requested. I got it home and found that they didn’t follow this order. Then I tried to call the store and well that’s as far as it went as I call 10+ times with no one from the store answering. Poor service all around this time.
Food: 2
Service: 1
rand abdulrazzaq
Very bad service and always late with no busy I went to the store to order salad for my lunch and I have only 30 mins lunch time The lady saw me waiting and she said she will be there to help and she ignored me for 10 mins Then i tried calling here 3 times but she didn’t gave me attention That’s not respectful ? I don’t recommend this place
Service: 1
Beverly Ilunga
The food was uncooked meaning the pizza was half done. It was gummy and I paid $72. When I tried calling the store didn’t get an answer, but I wanna order from this location again 24th St. and Bell
Food: 1
Recommended dishes: Breadsticks, Pan Pizza, Pepperoni Pizza
Got the treat box with cinnamon rolls however the cinnamon rolls had no frosting!! Also pizza was overcooked and made very poorly. Do not recommend this incompetent location!
Atmosphere: 1
Food: 1
Service: 1
I ordered my food at 6:44pm and the projected ready time for my food was 6:59pm. I did not get my food until 7:40pm. It took me 5 minutes to get home and start eating. Both the pizza and wings were cold and I'm not talking lukewarm warm or kind of cold. I MEAN COLD!!!!!
At no time did any Pizza Hut employee offer a coupon for my next order or discount my costs for the long awaited COLD food. This was the WORST experience I have ever had at any Pizza Hut, EV-ER. I will be sharing my experience online on a wide variety of sites. My future pizza orders will be at Dominos or Papa John.
Atmosphere: 1
Food: 1
Service: 1
We ordered $150 worth of pizza, breadsticks, & wings last night. After one hour of waiting, we attempted to call the store to get a status, but there was no answer. The food finally came one & a half hrs later. The pizza was cold. We ordered two double orders of breadsticks & received one & a half & a completely empty box. Then, none of the breadsticks even had garlic or seasoning on them. They were just bread. We tried to call the store again & no answer. So we tried multiple times to call the store today to see if we could at least get refunded for the breadsticks, but again, no one answers the phone there. This food was so expensive for the bad quality & horrible service & I can’t even get ahold of anyone to get a refund for the uneditable breadsticks & lack of.
Food: 2
Service: 1
Terrible we asked for our money back. They were Yelling at one another in the back and then took a half hour to give our money back after. And had an attitude. Don't go when there too busy because they can't handle the heat.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pan Pizza, Pepperoni Pizza
give us wrong order dine in , over hour waiting on pizza , said our pan pizza doubled over in oven twice. must have been rough on the pan . made 2 complaints to Corporate, says store will call in 3 day - twice now .
Atmosphere: 1
Food: 1
Service: 2
I ordered from here on Uber eats for $27, upon discovering Uber eats accepted the order they added something more after a driver tip. $34 was the total. I cancelled, I then argued with Uber eats people for one hour to refund my money. I cancelled within 5 mins. I was told by 5-6 people that Pizza Hut accepted the order so no refund and then I was told to drive there!!! A closed restaurant to collect my food. Why was my food not then delivered if I was never getting a refund. This is an egregious penalty and huge liability! where is the pizza??? with another customer? did they even start making it? Nobody knows. Correct this issue and don’t steal from middle America. $27 is not a proper penalty.
Never got my pizza delivery I’m out $37 now
Pizza was not good. Bad service
Atmosphere: 2
Food: 2
Service: 2
I ordered a Big Dinner Box tonight for my family with two pizzas, breadsticks and wings. The wings were a no-show. I have been trying to call the restaurant for 45 minutes and the phone rings and rings and rings. If by chance there is a pick-up, they just hang up. There is no "customer service" number on the website so I just called like I was placing an order which goes to an operator.... They can't help and asked if I want the number for the store so I can call them. What a joke.
Atmosphere: 1
Food: 1
Service: 1
The food was great ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I am writing this review to commend the general manager, Dan, on his excellent customer service. I ordered delivery for my staff yesterday to thank them for their hard work. Pizza Hut used DoorDash to deliver my pizza, and the DoorDash driver completely messed up my delivery location. When I called to straighten it out, the driver told me he didn't speak English and proceeded to speak rapid Spanish to me and then hung up. I called Pizza Hut to tell them the problem, and Dan answered the phone. He apologized for what happened, fixed the problem by making new pizzas, and hand delivered them to me in less than 30 minutes. The pizza was hot and the staff loved it. Thank you to Dan for saving the day!
Food: 5
Service: 5
Recommended dishes: Specialty Pizza, Pepperoni Pizza
I have ordered from this Pizza Hut a few times and had no issues before but I ordered today and got the big dinner box. I specifically asked for no sausage or mushrooms on the supreme pizza I requested. I got it home and found that they didn’t follow this order. Then I tried to call the store and well that’s as far as it went as I call 10+ times with no one from the store answering. Poor service all around this time.
Food: 2
Service: 1
I have ordered from this Pizza Hut a few times and had no issues before but I ordered today and got the big dinner box. I specifically asked for no sausage or mushrooms on the supreme pizza I requested. I got it home and found that they didn’t follow this order. Then I tried to call the store and well that’s as far as it went as I call 10+ times with no one from the store answering. Poor service all around this time.
Food: 2
Service: 1
Very bad service and always late with no busy
I went to the store to order salad for my lunch and I have only 30 mins lunch time
The lady saw me waiting and she said she will be there to help and she ignored me for 10 mins
Then i tried calling here 3 times but she didn’t gave me attention
That’s not respectful ? I don’t recommend this place
Service: 1
The food was uncooked meaning the pizza was half done. It was gummy and I paid $72. When I tried calling the store didn’t get an answer, but I wanna order from this location again 24th St. and Bell
Food: 1
Recommended dishes: Breadsticks, Pan Pizza, Pepperoni Pizza
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