Pizza Hut

1909 W Baseline Rd, Phoenix
(602) 268-8912

Recent Reviews

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Scott Dennison

Had great customer service, the associates were top notch

Atmosphere: 4

Food: 4

Service: 4

Abby Castaneda

Really fast service, very friendly , favorite location to come to.

Atmosphere: 5

Food: 5

Service: 5

Tamara Gutierrez

Store never answers the phone and doesn’t even have a menu in the store

American Citizen

I do not particularly like Pizza Hut, it's just not my favorite but I do have it occasionally. I submitted my order online thinking my Pizza would be ready by the time I got there, but it turns out Pizza Hut has an error in their system; where orders are randomly cancelled or never submitted, this claim was later substantiated when I got back to my work and saw an error message saying order did not go thru. Which seems like a huge oversight and something corporate should address. The young man was very polite and was able to make my Pizza ASAP and is the main reason I am leaving a 5 star review. It was extra impressive as he was all alone.

Atmosphere: 4

Food: 4

Service: 5

Stephanie Vizcarra

Worst customer service I have experienced took forever to just ask for pepper and cheese to say the don’t give no more the sale it and order wings I had to buy ranch for it to other pizzas hut never had too will never order for here again

Melissa Nielson

Cheap and affordable. Amazing deals. Just gotta check online under featured deals. That $7.99 large 1 topping best deal ever.

Food: 5

Fidel Alvarez

Great service and excellent food

kathleen Colon

Service was terrible. I wanted to place another order after I picked up previous one . All she did was give me the excuse that it was going to take 20 min because she had 4 orders prior to that one

Marilyn McCray

This store looks dirty. The door handles are gross, there are pizza boxes all over the floor.

Kenneth Finch

This place is getting a bad rep but it’s actually really nice here. I gotta thank Ezekiel and the rest of the team for making this experience easy and on point!

Paul R

I felt I had to post a picture of this pizza after I saw a picture online from this Pizza Hut that showed a burnt Pizza. I feel that future customers deserve another opinion of this place.

Maurice Tuggle Jr

I ordered a pizza on Tuesday they messed it up and gave me a credit which was fine since it was a pickup order. I stopped back by on Friday and I ordered the same pizza and an extra pizza exactly like that and some wings. I drove all the way home was ready to enjoy my pizza and they didn’t do the extra sauce on Both of them. I took pictures and called and the central answering person said a complaint had to go to the store so she transferred me and it rang and rang and then the phone finally just hung up. I called back literally 3-4 more times before I decided to go back. I get there and told them about the pizzas and showed them pictures. The girl had a complete attitude about having to remake them. I then asked if their phone was ringing because when I walked into the store there was no one around and I heard laughing coming from the back area. I was standing there for a couple minutes before someone even knew I was there. I asked if they were going to remake the wings too because my wings were now at home getting cold because no one answered the phone and I had to drive all the way back there. When the pizzas were done I asked about my wings she said she wasn’t remaking them because she “knew my order”. I had the receipt that had wings on there!! I said you should have because they are cold and since they didn’t want to answer the phone I had to drive down. I said I was going to just call the GM about the store and said you go ahead and do that. She has such a poor attitude with poor customer service and the eye rolling was ridiculous. I have worked in customer service for a large portion of my adult life. If I ever heard my employee complain all to a customer that way and behave that was I would have fired her on the spot.

Mario Barrios

Horrible service

Shelly Donohue

What a disaster and complete lack of customer service at this location. I waited in line with 7+ other customers all just hoping to pick up their prepaid orders for over 40min. There were 3-4 employees working in the back making food and no one was answering the phone or helping customers in the lobby. When I asked if anyone could assist the customers we I was told someone would be with us shortly. My order was placed over an hour before I started waiting and appeared as ready for pick up on their screen. When someone finally assisted us they informed us they were out of dough. My order that should have been ready for over 40min was never made and I went home without food.

Angela Flake

They forgot to make some of the wings so we had to wait. Walk in door propped open with nobody actively stocking. Very concerning when it comes to food safety. Not a great experience.

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