Pizza Hut
1909 W Baseline Rd, Phoenix
(602) 268-8912
Recent Reviews
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Great service and excellent food
Service was terrible. I wanted to place another order after I picked up previous one . All she did was give me the excuse that it was going to take 20 min because she had 4 orders prior to that one
This store looks dirty. The door handles are gross, there are pizza boxes all over the floor.
This place is getting a bad rep but it’s actually really nice here. I gotta thank Ezekiel and the rest of the team for making this experience easy and on point!
I felt I had to post a picture of this pizza after I saw a picture online from this Pizza Hut that showed a burnt Pizza. I feel that future customers deserve another opinion of this place.
I ordered a pizza on Tuesday they messed it up and gave me a credit which was fine since it was a pickup order. I stopped back by on Friday and I ordered the same pizza and an extra pizza exactly like that and some wings. I drove all the way home was ready to enjoy my pizza and they didn’t do the extra sauce on Both of them. I took pictures and called and the central answering person said a complaint had to go to the store so she transferred me and it rang and rang and then the phone finally just hung up. I called back literally 3-4 more times before I decided to go back. I get there and told them about the pizzas and showed them pictures. The girl had a complete attitude about having to remake them. I then asked if their phone was ringing because when I walked into the store there was no one around and I heard laughing coming from the back area. I was standing there for a couple minutes before someone even knew I was there. I asked if they were going to remake the wings too because my wings were now at home getting cold because no one answered the phone and I had to drive all the way back there. When the pizzas were done I asked about my wings she said she wasn’t remaking them because she “knew my order”. I had the receipt that had wings on there!! I said you should have because they are cold and since they didn’t want to answer the phone I had to drive down. I said I was going to just call the GM about the store and said you go ahead and do that. She has such a poor attitude with poor customer service and the eye rolling was ridiculous. I have worked in customer service for a large portion of my adult life. If I ever heard my employee complain all to a customer that way and behave that was I would have fired her on the spot.
Horrible service
What a disaster and complete lack of customer service at this location. I waited in line with 7+ other customers all just hoping to pick up their prepaid orders for over 40min. There were 3-4 employees working in the back making food and no one was answering the phone or helping customers in the lobby. When I asked if anyone could assist the customers we I was told someone would be with us shortly. My order was placed over an hour before I started waiting and appeared as ready for pick up on their screen. When someone finally assisted us they informed us they were out of dough. My order that should have been ready for over 40min was never made and I went home without food.
They forgot to make some of the wings so we had to wait. Walk in door propped open with nobody actively stocking. Very concerning when it comes to food safety. Not a great experience.
No one picks up the phone there...
Restaurantji Recommends
Pizza Hut quality very convenient good parking make it a nice experience
Gave this Pizza Hut a second chance and they messed up and wasn’t helpful at all! This pizza hut decided to use door dash to deliver my order and I never received my order. The driver lied and said he was told I lived in a dangerous area. I order from door dash almost everyday, never had this issue. The first time the driver delivered my order to my back gate located down a dark alley. This time he didn’t call nor answer my phone calls and Pizza Hut’s solution was for me to come pick up my order. Very disappointing.
Pizza was Delicious. Fixed my late night craving.
Parking: Plenty of parking. Accessible parking lot.
Wheelchair accessibility: No stairs. Can wheel right up to the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
My experience was pretty nice.I have been coming to this Pizza Hut for a couple months now and haven’t been let down!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dinner Box with 3 Pizzas, 36 Traditional Wings
I wanted to get the new margarita pesto pizza it was a $15 menu item. And it is missing the pesto drizzle.
Atmosphere: 4
Service: 4
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