Popeyes Louisiana Kitchen

6540 W Thomas Rd, Phoenix
(623) 845-5939

Recent Reviews

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Joe

When to charge me a dollar for a packet of mayonnaise, didn't like the spicy chicken sandwich 😔

Atmosphere: 1

Food: 1

Service: 1

willie clark

Best chicken

Atmosphere: 5

Food: 5

Service: 5

Klotz Wilson

Very Nice 🙂

Rck Alias

They frequently forget to include drinks for doordash. The food is fairly fresh.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: 2 Piece Wing and Breast, Mac and Cheese, Sandwich, Popcorn

Zoe Milton

I don't know about the other shifts but the shift at 8:39 pm on the 15th of Feb 2025 was some cool dudes.. Atmosphere was chill.. The food was fresh and good!! Thanks fellas!!

Atmosphere: 5

Food: 5

Service: 5

Ashley Tokich

I placed an order through doordash for a combo with a large Dr Pepper. The chicken was okay, thin and a little dry. The mashed potatoes were delicious as usual, and the mac and cheese was just okay.

My main purpose for writing this review is that my Dr Pepper was actually a sweet tea. When I called to inform them of the mix-up, the manager told me that the soda machine was broken so that's why they gave me the sweet tea. First of all, why assume that people like sweet tea? I despise sweet tea, the syrup is disgusting. I would have preferred them to have my Dasher call me to ask me what I would prefer instead. What if I had ordered say a Diet Pepsi and got sweet tea instead but I was a diabetic? There are potential health issues here and the manager did not seem to care or understand what their actions could have caused. When I had gestational diabetes I could not have sugar at all.

Atmosphere: 3

Food: 3

Service: 2

Jose Lopez

It took forever for the order never coming back here again !!!

Atmosphere: 1

Food: 2

Service: 1

marcial Gamez (MGO)

Parking: 30

Wheelchair accessibility: Ramp

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Sandwich

Ronald Tokosh

Well my order was not ready on time then they were out of macncheese I substituted with red beans and rice but did not receive the red beans and rice. Tried calling the store and the number is a fax machine

Atmosphere: 2

Food: 3

Service: 2

James Bell

Decent food at a reasonable price if u order online.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: New Popeyes Boneless Wings, Sweet Heat Sauce

Rich Ramsey

Just left this location maybe 10-15 minutes ago…. Waited patiently for almost 10 minutes just to place a order through the drive thru when there was no cars in front of me. I place my order for 2 different combos wait another 10 minutes for the food just to get home to old fries that were reheated in grease. They are hard and crunchy and you can tell by the color they were recooked. The young lady at the drive thru didn’t even give me my condiments i asked for. Its too early in the day to be that slow then on top of that serve a customer bad quality food. Whoever put old fries in my bag should reevaluate why they work in customer service better yet a restaurant at that. Complete waste of money and time and didn’t even eat the food. Wouldn’t feed it to my dog

Atmosphere: 1

Food: 1

Service: 1

Sebastian R

Get a raise to the guy w light colored hair and the goatee or wtv. Exceptional service yesterday🤙🏼 wings came out in a reasonable time and were fire

Atmosphere: 5

Food: 5

Service: 5

Tencha Sorto

Came here after a horrible experience with KFC and the manager was so kind and understanding made my visit so.much better I will be back and thank u to the cashier for being so polite

Atmosphere: 5

Food: 5

Service: 5

Alex S

I love popeyes food but all Popeyes have given the lowest customer service at least in Phoenix. Not because of rudeness or disrespect but the lack of communication worker to customer. Online ordering makes it more difficult because it cuts out the communication when the customer gets to the store. Any offers online, the restaurant has 0 control, especially when offers/promos don’t work. My food is just low quality here, the most coldest & hardest chicken tenders (just look at the chicken ITS OLD!) my gums bleed trying to eat this chicken and 1 scoop of dry mac and cheese.

Atmosphere: 1

Food: 1

Service: 1

Frankie Girl

Service was normal no issues. But, the food was not hot at all. Everything seemed like it was room temperature. Will never go here again.

Atmosphere: 1

Food: 1

Service: 2

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