Popeyes Louisiana Kitchen
6540 W Thomas Rd, Phoenix
(623) 845-5939
Recent Reviews
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When to charge me a dollar for a packet of mayonnaise, didn't like the spicy chicken sandwich 😔
Atmosphere: 1
Food: 1
Service: 1
Best chicken
Atmosphere: 5
Food: 5
Service: 5
Very Nice 🙂
They frequently forget to include drinks for doordash. The food is fairly fresh.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: 2 Piece Wing and Breast, Mac and Cheese, Sandwich, Popcorn
I don't know about the other shifts but the shift at 8:39 pm on the 15th of Feb 2025 was some cool dudes.. Atmosphere was chill.. The food was fresh and good!! Thanks fellas!!
Atmosphere: 5
Food: 5
Service: 5
I placed an order through doordash for a combo with a large Dr Pepper. The chicken was okay, thin and a little dry. The mashed potatoes were delicious as usual, and the mac and cheese was just okay.
My main purpose for writing this review is that my Dr Pepper was actually a sweet tea. When I called to inform them of the mix-up, the manager told me that the soda machine was broken so that's why they gave me the sweet tea. First of all, why assume that people like sweet tea? I despise sweet tea, the syrup is disgusting. I would have preferred them to have my Dasher call me to ask me what I would prefer instead. What if I had ordered say a Diet Pepsi and got sweet tea instead but I was a diabetic? There are potential health issues here and the manager did not seem to care or understand what their actions could have caused. When I had gestational diabetes I could not have sugar at all.
Atmosphere: 3
Food: 3
Service: 2
It took forever for the order never coming back here again !!!
Atmosphere: 1
Food: 2
Service: 1
Parking: 30
Wheelchair accessibility: Ramp
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sandwich
Well my order was not ready on time then they were out of macncheese I substituted with red beans and rice but did not receive the red beans and rice. Tried calling the store and the number is a fax machine
Atmosphere: 2
Food: 3
Service: 2
Decent food at a reasonable price if u order online.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: New Popeyes Boneless Wings, Sweet Heat Sauce
Restaurantji Recommends
Just left this location maybe 10-15 minutes ago…. Waited patiently for almost 10 minutes just to place a order through the drive thru when there was no cars in front of me. I place my order for 2 different combos wait another 10 minutes for the food just to get home to old fries that were reheated in grease. They are hard and crunchy and you can tell by the color they were recooked. The young lady at the drive thru didn’t even give me my condiments i asked for. Its too early in the day to be that slow then on top of that serve a customer bad quality food. Whoever put old fries in my bag should reevaluate why they work in customer service better yet a restaurant at that. Complete waste of money and time and didn’t even eat the food. Wouldn’t feed it to my dog
Atmosphere: 1
Food: 1
Service: 1
Get a raise to the guy w light colored hair and the goatee or wtv. Exceptional service yesterday🤙🏼 wings came out in a reasonable time and were fire
Atmosphere: 5
Food: 5
Service: 5
Came here after a horrible experience with KFC and the manager was so kind and understanding made my visit so.much better I will be back and thank u to the cashier for being so polite
Atmosphere: 5
Food: 5
Service: 5
I love popeyes food but all Popeyes have given the lowest customer service at least in Phoenix. Not because of rudeness or disrespect but the lack of communication worker to customer. Online ordering makes it more difficult because it cuts out the communication when the customer gets to the store. Any offers online, the restaurant has 0 control, especially when offers/promos don’t work. My food is just low quality here, the most coldest & hardest chicken tenders (just look at the chicken ITS OLD!) my gums bleed trying to eat this chicken and 1 scoop of dry mac and cheese.
Atmosphere: 1
Food: 1
Service: 1
Service was normal no issues. But, the food was not hot at all. Everything seemed like it was room temperature. Will never go here again.
Atmosphere: 1
Food: 1
Service: 2
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