Food made me sick love pizza but this one made me sick, ordered aptzrs they forgot to make waited 45 after time food was supposed to be done will never go there again and will tell everybody about experience
Atmosphere: 1
Food: 1
Service: 1
Psalms Ninety one
I love the fact that a family had this franchise a d they were from Chicago. It was a bit over priced and they didn't accept my groupon. However I was glad to support our black business
Atmosphere: 5
Food: 4
Service: 4
JoAnne
I am so impressed by this location!! Even though there was a wait on Friday for pickup orders , it was worth every second. 1st the lovely lady in the front was very slammed. She made her job look easy.( and it couldn't have been) And she was still so pleasant, so personable, perfect customer service. 2nd I've never eaten such an amazingly delicious meal! I mean- I am so impressed. I ordered the Italian beef sandwich and fries with sweet and hot peppers on the side. It was truly the best Sandwich I've ever had. I'm usually very slow when eating, I'm a petite person and I usually can't finish my entire plate when I order out. Well, I'll tell you what! I scarfed it all down in record time. Every bite was better and better. Thank you to the lovely person and her daughter that worked on Friday evening. Keep it up! Your killin' it!!
Food: 5
Service: 5
Stephanie Breidel-Vigil
I called 45 minutes after ordering, waiting on hold for 9 minutes until I said enough is enough and just drove to the restaurant. NOT my first rodeo with this location.Of course my husband got the run around and all the excuses in the world on why our pizza isn’t done.8:35 pm he asked how much longer. They told him that it got delivered to someone for a delivery and would take an hour and half to remake our order.I’ve worked in the restaurant and customer service industries… This is NOT how to run a business!Third mess up is the charm!Fool me one time shame on you!Fool me twice, can't put the blame on you!Fool me three times, peace signs!We will never be returning to this location. Until there is new owners. Corporate will be contacted to inform them how this franchise location is ran. Very very sad!
Atmosphere: 3
Food: 1
Service: 1
Shari Johnson
First time at this location, waited an extra 45 minutes for my order. Ordered a meatball sub, received a chicken parm instead. Pizza sat in hot box at least 30 min while I waited for my sandwich and pasta. Not thrilled.
Atmosphere: 3
Food: 2
Service: 3
Rikki Nudelman
Who ever is the owner of this place. Don't you have a clue already from these reviews what a horrible customer service you have? The girl with the short black hair has GOT to go. As rude as they come..and I mean rude !And 1 hour.....to wait for a pizza. What the h??? People still come here?
Todd Sabin
Got pizzas a few months ago a d the bottom was rock hard. Thought it was a one off until today. Got it again and the same thing plus no taste and slow service. Would rather have a frozen pizza
Atmosphere: 3
Food: 1
Service: 1
Ashley Meyers
Waited over an hour for our pizza, wings for a meatball sub it to be raw frozen and a burnt pizza. 50$ wasted and customer service was absolutely terrible. I was told they "forgot" our pizza ticket and that's why it took over an hour. Were not friendly and would not recommend again. Wanted a refund and couldn't even receive that as compensation for a raw and frozen meatball sub and burnt pizza that took over an hour!!!
Atmosphere: 1
Service: 1
Richard Lane
Didn’t think a thin crust and 12 wings takes 50 minutes to make but i guess i was wrong.
YungPrinceybaybee
Horrible customer service!!! We ordered pizza and they delivered it to us half eaten!!! And the plastic was melted into our wings
I called in my order a couple of hours before I needed it and the owner was great at helping me set up my three pizzas. They were ready on time and were delicious. I'm so happy they are back. We had friends over for football and pizza and everyone loved it!
Zee P.
Extremely disappointed with the service at this Rosati's. Placed a to go order over the phone. When I get there, 30 mins later, I was told that my order would be another 10 minutes. When I finally got my order, they left out a whole order of wings and told me "ooops it will be another 10 minutes". There was no one else in the parking lot nor inside so why it would take over 45 mins for two orders of wings I'm not sure. The employees working were unapologetic, and had their child running back and forth at the register. I would skip this location if you ever plan on eating at this place!
PePe LePuu
I went in & ordered and Italian Beef. Took 25 min. Looked alright once I got it, but the meat was old and bland.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Italian Beef, Italian Beef Sandwich
Rob B.
Ordered a thin crust and deep dish the other day. This place may be back, but not. Chewy cheese and sauce was off as well. Not the Rosati's I was used to a while back. Sad.
Joe OBrien
1 hour 40 min for delivery when told 1 hour. Be truthful done with this
Food made me sick love pizza but this one made me sick, ordered aptzrs they forgot to make waited 45 after time food was supposed to be done will never go there again and will tell everybody about experience
Atmosphere: 1
Food: 1
Service: 1
I love the fact that a family had this franchise a d they were from Chicago. It was a bit over priced and they didn't accept my groupon. However I was glad to support our black business
Atmosphere: 5
Food: 4
Service: 4
I am so impressed by this location!! Even though there was a wait on Friday for pickup orders , it was worth every second. 1st the lovely lady in the front was very slammed. She made her job look easy.( and it couldn't have been) And she was still so pleasant, so personable, perfect customer service. 2nd I've never eaten such an amazingly delicious meal! I mean- I am so impressed. I ordered the Italian beef sandwich and fries with sweet and hot peppers on the side. It was truly the best Sandwich I've ever had. I'm usually very slow when eating, I'm a petite person and I usually can't finish my entire plate when I order out. Well, I'll tell you what! I scarfed it all down in record time. Every bite was better and better. Thank you to the lovely person and her daughter that worked on Friday evening. Keep it up! Your killin' it!!
Food: 5
Service: 5
I called 45 minutes after ordering, waiting on hold for 9 minutes until I said enough is enough and just drove to the restaurant. NOT my first rodeo with this location.Of course my husband got the run around and all the excuses in the world on why our pizza isn’t done.8:35 pm he asked how much longer. They told him that it got delivered to someone for a delivery and would take an hour and half to remake our order.I’ve worked in the restaurant and customer service industries… This is NOT how to run a business!Third mess up is the charm!Fool me one time shame on you!Fool me twice, can't put the blame on you!Fool me three times, peace signs!We will never be returning to this location. Until there is new owners. Corporate will be contacted to inform them how this franchise location is ran. Very very sad!
Atmosphere: 3
Food: 1
Service: 1
First time at this location, waited an extra 45 minutes for my order. Ordered a meatball sub, received a chicken parm instead. Pizza sat in hot box at least 30 min while I waited for my sandwich and pasta. Not thrilled.
Atmosphere: 3
Food: 2
Service: 3
Who ever is the owner of this place. Don't you have a clue already from these reviews what a horrible customer service you have? The girl with the short black hair has GOT to go. As rude as they come..and I mean rude !And 1 hour.....to wait for a pizza. What the h??? People still come here?
Got pizzas a few months ago a d the bottom was rock hard. Thought it was a one off until today. Got it again and the same thing plus no taste and slow service. Would rather have a frozen pizza
Atmosphere: 3
Food: 1
Service: 1
Waited over an hour for our pizza, wings for a meatball sub it to be raw frozen and a burnt pizza. 50$ wasted and customer service was absolutely terrible. I was told they "forgot" our pizza ticket and that's why it took over an hour. Were not friendly and would not recommend again. Wanted a refund and couldn't even receive that as compensation for a raw and frozen meatball sub and burnt pizza that took over an hour!!!
Atmosphere: 1
Service: 1
Didn’t think a thin crust and 12 wings takes 50 minutes to make but i guess i was wrong.
Horrible customer service!!! We ordered pizza and they delivered it to us half eaten!!! And the plastic was melted into our wings
Restaurantji Recommends
I called in my order a couple of hours before I needed it and the owner was great at helping me set up my three pizzas. They were ready on time and were delicious. I'm so happy they are back. We had friends over for football and pizza and everyone loved it!
Extremely disappointed with the service at this Rosati's. Placed a to go order over the phone. When I get there, 30 mins later, I was told that my order would be another 10 minutes. When I finally got my order, they left out a whole order of wings and told me "ooops it will be another 10 minutes". There was no one else in the parking lot nor inside so why it would take over 45 mins for two orders of wings I'm not sure. The employees working were unapologetic, and had their child running back and forth at the register. I would skip this location if you ever plan on eating at this place!
I went in & ordered and Italian Beef. Took 25 min. Looked alright once I got it, but the meat was old and bland.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Italian Beef, Italian Beef Sandwich
Ordered a thin crust and deep dish the other day. This place may be back, but not. Chewy cheese and sauce was off as well. Not the Rosati's I was used to a while back. Sad.
1 hour 40 min for delivery when told 1 hour. Be truthful done with this
Food: 4
Service: 1