If I had 2 more hands, I would give this location 4 thumbs down! I placed an online order while in their parking lot, checked in and waited over 30 min just to never get the food I had already paid for. I checked with them twice on the speaker about 15 min apart each time before I finally left at 11:55pm, when I started the order at 11:19pm. I watched one of their kid employees drop a customers coney as he proceeded to walk out of the door backwards, just to turn around and walk into the corner of the building. We have had double burgers served with a single patty and various other preventable mistakes but have never complained, asked them to fix, nor asked for a partial refund. Their customer service is even worse and provide zero solutions. This location seems to be ran by incompetent employees who are either too young, inexperienced or who lack the training/common sense to be working in the service industry. They have no consideration for working people, to act in such a way, nor do they seem to care about quality of service. This is a running theme within the service industry, they expect big tips, but food quality is terrible, good service is non-existent and quality is beyond lacking, while increasing prices. This entire location needs a complete overhaul from top to bottom because I cant even begin to imagine what their kitchen looks like based on some of the previous reviews😡🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Reid Schmitt
Good food and service. Bathroom trashed
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Premium Beef Hot Dogs Chili Cheese Coney, Hot Fudge, Jr Deluxe Cheeseburger
Derric Webb
Normally don't leave reviews, but when people are purposely not doing their jobs and don't care about service you have to say something. On 12/10 at 845 I ordered my meal. My fries were burnt and greasy. You could tell they took old fries and redropped them and burnt them. I sent them back thinking they would fix them. We'll they brought out new fries. Thinking they addressed the issue I drove off. Found out they redropped some more and just didn't burn them. You could tell by how greasy and still stale they were. Didn't have time to go back, people have jobs. We'll got to the burger and this was the worst. Wasn't built right. Staff just through it together how they wanted too. Nasty. This is the first time I've encountered such poor service at this store. People should not play with people's food. Blatant poor service. People that don't want to work shouldn't have jobs..
Atmosphere: 1
Food: 1
Service: 1
Max Diaz
I order a bacon double chs burger with a coke, i wait for 20 min and nothing, when i press the botton again they told me i did't order anything, everytime
Lizeth Valencia
Litcy when above and beyond today! She was really nice and with a great customer service! I will go again just for Litcy customer service!
Atmosphere: 4
Food: 4
Service: 5
Cedrick Alvarado
The crew leader at nighttime tonight was the best !! He did everything he needed to do as a crew leader and was really fast and awesome!! Also the crew members working were also amazing as well !!! this place is definitely the best sonic to come to whenever you need your late night meal or meal in general (daily meal)
Forsure keep this night crew !!! They the best ????❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone Sundaes, Premium Beef Hot Dogs Chili Cheese Coney, Grilled Cheese, Chicken Wings, Corn Dog, Hot Fudge, Tots, Oreo, Burger, Chicken Sandwich, Dr Pepper, Sandwich, Tater Tots, Onion Rings, Sonic Blast, Fries, Cheeseburger, Cheese Tots, Strawberry, French Fries
Vonni baby
The customer service is horrible they tried to act like I was lying when I told them that I didn't receive all my items the lady asked for the bag so she can check herself i said ok no problem here you go and y'all can check my truck to baby because y'all didn't give me my items I don't have no reason to lie they made me wait another 15 minutes to make my food because my order was wrong they didn't even know what I ordered but they made sure to take my payment
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Premium Beef Hot Dogs Chili Cheese Coney, Burger, Onion Rings, Fries, Sonic Cheeseburger, Cheeseburger, Cheese Tots
Jason Gennaro
They CONSTANTLY forget the cheese for the pretzels and the sauces you order. Very frustrating
Atmosphere: 2
Food: 3
Service: 1
Heather Pectol
Not sure what's going on at this location, but it has bad day's, these day's. A few times I have gone, have taken way longer than they should. It probably need updating as well. This location does have a drive through and I always use it. I have gone for years and it's always been fast, easy and good service.
Atmosphere: 5
Food: 5
Service: 5
Robert Cronkrite
Food was not good. If a business knowingly has to over charge for their products, those products should be of the best possible quality. This place has no pride in their food or atmosphere. They allow the homeless to gather where we pick up our food. I would understand if they were eating but covering their heads with their shirts there to smoke meth in the shade.... Come on. Management/ownership must be out there with them if they think this is acceptable. This is why this business will be closed in the next 12 months. Because these owners/managers do not care to take proper action to keep up with quality of food and location
I love me some Sonic ice. I ordered xtra xtra ice in my route 44 water…..I got extra extra NO ice! This is why I do not tip drive thru. I gave 3 stars because my ice cream was good.
Service: 3
Deena
I got what looked like a few day old fries , asked to replace them and they only changed one of my two orders of fries and put the fresh ones on top so I wouldn’t notice
Atmosphere: 1
Food: 1
Service: 1
lugus 0803 (LUGUS)
My chicken burger came burnt to a crisp, they forgot my chicken tendenders and my burger was cold.
Makaela
This is the absolutely worst experience I’ve ever had with sonic. I asked for a large pickle fries. They put 5 pickle fries and filled the rest with French fries. I ordered the cheesy bacon supersonic stack with tarot tots. The burger only had once patty with nothing on it and the tator tots were barely cooked. I never complain about food but they need to stop hiring a bunch of teenagers cause they don’t even do the job right. Me and my family will not be going to this location again and I hope they make some serious changes. If I could give it zero stars I would. I’m highly disappointed. People don’t care about quality service anymore
If I had 2 more hands, I would give this location 4 thumbs down! I placed an online order while in their parking lot, checked in and waited over 30 min just to never get the food I had already paid for. I checked with them twice on the speaker about 15 min apart each time before I finally left at 11:55pm, when I started the order at 11:19pm. I watched one of their kid employees drop a customers coney as he proceeded to walk out of the door backwards, just to turn around and walk into the corner of the building. We have had double burgers served with a single patty and various other preventable mistakes but have never complained, asked them to fix, nor asked for a partial refund. Their customer service is even worse and provide zero solutions. This location seems to be ran by incompetent employees who are either too young, inexperienced or who lack the training/common sense to be working in the service industry. They have no consideration for working people, to act in such a way, nor do they seem to care about quality of service. This is a running theme within the service industry, they expect big tips, but food quality is terrible, good service is non-existent and quality is beyond lacking, while increasing prices. This entire location needs a complete overhaul from top to bottom because I cant even begin to imagine what their kitchen looks like based on some of the previous reviews😡🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Good food and service. Bathroom trashed
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Premium Beef Hot Dogs Chili Cheese Coney, Hot Fudge, Jr Deluxe Cheeseburger
Normally don't leave reviews, but when people are purposely not doing their jobs and don't care about service you have to say something. On 12/10 at 845 I ordered my meal. My fries were burnt and greasy. You could tell they took old fries and redropped them and burnt them. I sent them back thinking they would fix them. We'll they brought out new fries. Thinking they addressed the issue I drove off. Found out they redropped some more and just didn't burn them. You could tell by how greasy and still stale they were. Didn't have time to go back, people have jobs. We'll got to the burger and this was the worst. Wasn't built right. Staff just through it together how they wanted too. Nasty. This is the first time I've encountered such poor service at this store. People should not play with people's food. Blatant poor service. People that don't want to work shouldn't have jobs..
Atmosphere: 1
Food: 1
Service: 1
I order a bacon double chs burger with a coke, i wait for 20 min and nothing, when i press the botton again they told me i did't order anything, everytime
Litcy when above and beyond today! She was really nice and with a great customer service! I will go again just for Litcy customer service!
Atmosphere: 4
Food: 4
Service: 5
The crew leader at nighttime tonight was the best !! He did everything he needed to do as a crew leader and was really fast and awesome!! Also the crew members working were also amazing as well !!! this place is definitely the best sonic to come to whenever you need your late night meal or meal in general (daily meal)
Forsure keep this night crew !!! They the best ????❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone Sundaes, Premium Beef Hot Dogs Chili Cheese Coney, Grilled Cheese, Chicken Wings, Corn Dog, Hot Fudge, Tots, Oreo, Burger, Chicken Sandwich, Dr Pepper, Sandwich, Tater Tots, Onion Rings, Sonic Blast, Fries, Cheeseburger, Cheese Tots, Strawberry, French Fries
The customer service is horrible they tried to act like I was lying when I told them that I didn't receive all my items the lady asked for the bag so she can check herself i said ok no problem here you go and y'all can check my truck to baby because y'all didn't give me my items I don't have no reason to lie they made me wait another 15 minutes to make my food because my order was wrong they didn't even know what I ordered but they made sure to take my payment
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Premium Beef Hot Dogs Chili Cheese Coney, Burger, Onion Rings, Fries, Sonic Cheeseburger, Cheeseburger, Cheese Tots
They CONSTANTLY forget the cheese for the pretzels and the sauces you order. Very frustrating
Atmosphere: 2
Food: 3
Service: 1
Not sure what's going on at this location, but it has bad day's, these day's. A few times I have gone, have taken way longer than they should. It probably need updating as well. This location does have a drive through and I always use it. I have gone for years and it's always been fast, easy and good service.
Atmosphere: 5
Food: 5
Service: 5
Food was not good. If a business knowingly has to over charge for their products, those products should be of the best possible quality. This place has no pride in their food or atmosphere. They allow the homeless to gather where we pick up our food. I would understand if they were eating but covering their heads with their shirts there to smoke meth in the shade.... Come on. Management/ownership must be out there with them if they think this is acceptable. This is why this business will be closed in the next 12 months. Because these owners/managers do not care to take proper action to keep up with quality of food and location
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
I love me some Sonic ice. I ordered xtra xtra ice in my route 44 water…..I got extra extra NO ice! This is why I do not tip drive thru. I gave 3 stars because my ice cream was good.
Service: 3
I got what looked like a few day old fries , asked to replace them and they only changed one of my two orders of fries and put the fresh ones on top so I wouldn’t notice
Atmosphere: 1
Food: 1
Service: 1
My chicken burger came burnt to a crisp, they forgot my chicken tendenders and my burger was cold.
This is the absolutely worst experience I’ve ever had with sonic. I asked for a large pickle fries. They put 5 pickle fries and filled the rest with French fries. I ordered the cheesy bacon supersonic stack with tarot tots. The burger only had once patty with nothing on it and the tator tots were barely cooked. I never complain about food but they need to stop hiring a bunch of teenagers cause they don’t even do the job right. Me and my family will not be going to this location again and I hope they make some serious changes. If I could give it zero stars I would. I’m highly disappointed. People don’t care about quality service anymore
Atmosphere: 1
Food: 1
Service: 1
Friendly and fast. Food was good
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Premium Beef Hot Dogs Chili Cheese Coney, Grilled Cheese, Chicken Wings, Tots, Burger, Jumbo Popcorn Chicken, Chicken Sandwich, Sonic Blast, Tater Tots, Onion Rings, Mozzarella Sticks, Boneless Wing, Fries
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