Starbucks
9020 W Thomas Rd, Phoenix
(623) 872-6200
Recent Reviews
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I work at the hospital across the street and you would think a prime location like this would assist us better . I’ll get there early and they will stand at the door looking at you till 6 o click on the dot . Today they would not even open the door . Made everyone go drive thru so took 15 min to get a pre order coffee . Always something wrong at this location .
Service: 1
Nahhh… I normally don’t write reviews but someone needs to do something about this Starbucks, I’ve given them the benefit of the doubt twice and every time there’s something rancid in my drink. This time I ordered shots of espresso and half & half, the cream tasted so spoiled I wanted to gag. Starbucks please do something about this location. Shut them down.
Atmosphere: 1
Food: 1
Service: 1
My kid wanted a cake pop, they had several on display but none for purchase. I asked to scan the app for my points and was told they don't do that. Will just go to stand alone location instead.
Atmosphere: 1
Food: 1
Service: 1
Usually it’s not a long wait. Today there is only one person. I’m the 5th person in line and there is 5 more people behind me. There needs to be more staff during this time.
Atmosphere: 5
Food: 5
Service: 3
New location' New employees, there still room for improvement, they are willing to help and make your drink the way you want it.Practice will make this place better as time goes by.
Atmosphere: 4
Food: 3
Service: 4
(Translated by Google) Of the worst attention that I have received, the poorly made coffee, the worst attention from the staff. (Original) De las peores atenciones que e recibido , el café mal hecho la atención del personal peor .
Went there coffee not hot coffee was cold didn’t taste like coffee it tasted like just creamer smh got a Carmel macchiato nothing like that
I actually prefer this Starbucks over the one across the street. The staff is nice and they always make my drinks quickly \\u0026 correctly.
They do not make caramel macchiato right at this location. Please retrain employees to poir the ristretto shot into the coffee and not let it die there. Twice we’ve picked it up and by the time we try it and get home it’s just not worth the drive to come back and get it redone.
This is a "Drive-Thru" only Starbucks and extremely difficult to get to. We were staying at the hotel that shared the same parking lot and had to exit the hotel right. Go down to the next stop light and turn around. Come back towards the Starbucks but had to go across the interstate a little says until we could turn around again to come back. There is only one way in and one way out. Not convenient. I also found the menu to be very limited.
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