Starbucks
3175 E Thomas Rd, Phoenix
(602) 956-1529
Recent Reviews
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Do you know what ROCKS even more than the Venti Iced Matcha with Coconut Milk at this location? German’s EXCELLENT customer service at the Drive-Up window! Totally AWESOME personality and experience! Friendly, kind, suggestive and professional! Way to go, Starbucks at Thomas & 32nd St.!
Atmosphere: 5
Food: 5
Service: 5
I stop at this location very often since it’s close to my house and every single time I order the venti hot cappuccino my complaint is that every single time the cup is less then half full……. Please be fair and give full coffee cups.
Food: 2
Service: 1
So this place is remodeling. Their walk in is closed. Unfortunately they do not mention this on their ordering app. Since I’m driving a camper van, I do not fit through the drive through. After numerous attempts to pick up my mobile order, I gave up and left with no refund. Would be nice if the app would let customers know this info beforehand.
Atmosphere: 1
Food: 1
Service: 1
Basically a drive-thru only location which I wish I would have known. You can walk in and order/pick up items but there is no seating. I needed a Starbucks that I could sit for awhile between appointments in the surrounding area. The ones with no seating should be designated with an asterisk or some kind of indicator no seating is available.
Atmosphere: 3
Food: 3
Service: 4
No where to sit here!!! Should change pice
Great place and atmosphere was nice. Just as would be expected from a Starbucks. It's a little pricey but it's still a nice treat every now and again.
Atmosphere: 5
Food: 5
Service: 5
Slow service when it wasn’t even busy
No restrooms at this location 😕
Atmosphere: 1
Food: 3
Service: 1
I got two grande drinks was very disappointed one of my drinks wasn’t even filled to the top or have any foam on it and my macchiato was very disgusting did have no flavor my coffee
Atmosphere: 1
Food: 1
Service: 1
They close the store whenever they feel like it and leave only drive thru which is annoyed because the long waits. I always use my app for the intent to just grabbed and go, and the wait times are horrible, I have watched them make the drink as I pulled, no other Starbucks convenient close to me but this one so i have no other choice I had to use it but I wish they can re-train the employees, the people no matter the time is rude. 1 star is way to much for this store. Love my coffee, horrible customer service provided.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cake Pop, Banana Walnut & Pecan Loaf
Restaurantji Recommends
I was traveling and stopped at this Starbucks with my one year old I bought a drink was it good! The customer service was very rude hoping my one year can use the restroom but the young lady said very rude this isn’t an open lobby if it’s not please update that on maps and only have drive thru open
Service: 1
No seating or restroom anymore. I do understand. But miss both.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chocolate Cake Pop
For some reason they always get my drinks wrong man, I’m just tired to go back around to request them to change the drinks, coffees are really expensive for me to be drinking what I did not order
Atmosphere: 3
Food: 2
Service: 5
Asked the staff if there was a restroom, in which the employee snarky responded, “We don’t sell restrooms here.” They laughed afterwards. Atmosphere felt icky and off.
Atmosphere: 2
Food: 4
Service: 1
This location is constantly hiring new people. In the past months all of my drinks have been awful. No flavor, coffee is too weak. Honestly, now I rather go to other local coffee shops.
Atmosphere: 4
Food: 1
Service: 3
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