Your employees are on auto pilot and don’t pay attention. Screw up orders due to lack of listening to the customer. This morning was the third time from 3 different employees. They don’t fix it and give you an attitude when telling them they messed it up. A cafe frap has coffee in it how hard is it to hear “cafe” and how hard is it to correct the order or get a refund. I dumped the cup on my way out. I frequent this fry’s and won’t be going back. 3 strikes your out. Train your employees better or get them QTips to clean their ears out and train them on attitude adjustments. Traveled out of my way to better coffee shop. Black rock on 35th ave greenway. I’d recommend going there if you want good service.
Janel Alvarado
I always visit this Starbucks never really have issues. This morning was horrible, the line is usually long but I always wait. Today a fairly new batista made my coffee after looking at the coffee I already knew it was not going to taste well, tasted like chocolatemilk. I asked if a new one could be made after waiting 15 minutes it wasn't made yet. When waiting I heard another customer complaining about her coffee that it didn't taste right. I then asked for a refund and was told they couldn't help me and to talk to a store manager. Store manager did not know how to deal with refunds from starbucks. I wasted 30 minutes for a coffee I didn't get. RIDICULOUS.
Betty Edwards
Do better
Jackie Allen
There is never anyone here! Multiple times there’s been 5 or 6 people in line with no one to help them for 15+ minutes until they give up and leave. Don’t even know how Mike still has a job when he’s outside and the workers of Frys have to search the outside of the store to find him. You can tell even they are sick of dealing with it. If you actually want coffee, I would suggest a different Starbucks.
Service: 1
Bryan Spidell
Dietary restrictions: If your allergic to something they can substitute something else for you
Parking: Easy to find a space
Kid-friendliness: In today's society more kids are drinking coffee than adults are
Atmosphere: 5
Food: 5
Service: 5
Kristin Halley
I was at Frys and saw an employee at the register with a nice refreshing tall water with lemon from Starbucks. I decided I was going to go ask for one. Walked up to the counter and asked the girl if I could bother her for one. She looked slightly annoyed which I didn't get. While waiting for my water I saw a tumbler I really liked so I brought it to the register. I was in a really good mood after working all day. She then went on to lecture me on her being closed and she will do it for me anyway. I had no idea they were closed with all the lights on. Would have taken less time to just sell me the cup. That is the first time anyone at Starbuchs was anything but nice to me. Made me sad.
Service: 1
Ralph “RJ” Hall
Awful. The employees here do not care. They are poorly trained and have no sense of urgency. I understand this is a grocery store location, however there should be the same expectations as a traditional store location. I do not recommend this location.
Parking: This is at a grocery store. There's tons of parking.
Wheelchair accessibility: The handicap spots are proportionate to the legal requirements.
Atmosphere: 1
Food: 1
Service: 1
Ralph Hall
Awful. The employees here do not care. They are poorly trained and have no sense of urgency. I understand this is a grocery store location, however there should be the same expectations as a traditional store location. I do not recommend this location.
Parking: This is at a grocery store. There's tons of parking.
Wheelchair accessibility: The handicap spots are proportionate to the legal requirements.
Marshall Jr.
Get coffee and get work done. Nice chill environment.
Dietary restrictions: You can get different types of milk in your drink.
Atmosphere: 5
Food: 5
Service: 5
Anthony Henderson
When I arrived I was greeted immediately and was taken care of very professionally. It was only one employee handling all orders but Isaac was on it and was very kind. Thank again Isaac.
Julia has a great sense of humor she put up with my antics for far too long she deserves a raise
Sean Davis
Julia is a GEM!! It's my wife's birthday today and she made her drink extra special for her! Her customer service is superb and you guys are LUCKY to have her! She is the definition of fenominal customer service!! Thank you JULIA for simply being you and brightening up my wife's birthday <3
loww joe
Blond esspeso is out on the app but when I go to the drive up and ask they have it but other than that Wonderful ?? ☕
Gary Parr
Starbucks is a good place to find away from home because you know what you're getting.
Jenn Ivan
I think I was helped by a trainee and I hope she gets the training she needs on customer service and prices
Your employees are on auto pilot and don’t pay attention. Screw up orders due to lack of listening to the customer. This morning was the third time from 3 different employees. They don’t fix it and give you an attitude when telling them they messed it up. A cafe frap has coffee in it how hard is it to hear “cafe” and how hard is it to correct the order or get a refund. I dumped the cup on my way out. I frequent this fry’s and won’t be going back. 3 strikes your out. Train your employees better or get them QTips to clean their ears out and train them on attitude adjustments. Traveled out of my way to better coffee shop. Black rock on 35th ave greenway. I’d recommend going there if you want good service.
I always visit this Starbucks never really have issues. This morning was horrible, the line is usually long but I always wait. Today a fairly new batista made my coffee after looking at the coffee I already knew it was not going to taste well, tasted like chocolatemilk. I asked if a new one could be made after waiting 15 minutes it wasn't made yet. When waiting I heard another customer complaining about her coffee that it didn't taste right. I then asked for a refund and was told they couldn't help me and to talk to a store manager. Store manager did not know how to deal with refunds from starbucks. I wasted 30 minutes for a coffee I didn't get. RIDICULOUS.
Do better
There is never anyone here! Multiple times there’s been 5 or 6 people in line with no one to help them for 15+ minutes until they give up and leave. Don’t even know how Mike still has a job when he’s outside and the workers of Frys have to search the outside of the store to find him. You can tell even they are sick of dealing with it. If you actually want coffee, I would suggest a different Starbucks.
Service: 1
Dietary restrictions: If your allergic to something they can substitute something else for you
Parking: Easy to find a space
Kid-friendliness: In today's society more kids are drinking coffee than adults are
Atmosphere: 5
Food: 5
Service: 5
I was at Frys and saw an employee at the register with a nice refreshing tall water with lemon from Starbucks. I decided I was going to go ask for one. Walked up to the counter and asked the girl if I could bother her for one. She looked slightly annoyed which I didn't get. While waiting for my water I saw a tumbler I really liked so I brought it to the register. I was in a really good mood after working all day. She then went on to lecture me on her being closed and she will do it for me anyway. I had no idea they were closed with all the lights on. Would have taken less time to just sell me the cup. That is the first time anyone at Starbuchs was anything but nice to me. Made me sad.
Service: 1
Awful. The employees here do not care. They are poorly trained and have no sense of urgency. I understand this is a grocery store location, however there should be the same expectations as a traditional store location. I do not recommend this location.
Parking: This is at a grocery store. There's tons of parking.
Wheelchair accessibility: The handicap spots are proportionate to the legal requirements.
Atmosphere: 1
Food: 1
Service: 1
Awful. The employees here do not care. They are poorly trained and have no sense of urgency. I understand this is a grocery store location, however there should be the same expectations as a traditional store location. I do not recommend this location.
Parking: This is at a grocery store. There's tons of parking.
Wheelchair accessibility: The handicap spots are proportionate to the legal requirements.
Get coffee and get work done. Nice chill environment.
Dietary restrictions: You can get different types of milk in your drink.
Atmosphere: 5
Food: 5
Service: 5
When I arrived I was greeted immediately and was taken care of very professionally. It was only one employee handling all orders but Isaac was on it and was very kind. Thank again Isaac.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Julia has a great sense of humor she put up with my antics for far too long she deserves a raise
Julia is a GEM!! It's my wife's birthday today and she made her drink extra special for her! Her customer service is superb and you guys are LUCKY to have her! She is the definition of fenominal customer service!! Thank you JULIA for simply being you and brightening up my wife's birthday <3
Blond esspeso is out on the app but when I go to the drive up and ask they have it but other than that Wonderful ?? ☕
Starbucks is a good place to find away from home because you know what you're getting.
I think I was helped by a trainee and I hope she gets the training she needs on customer service and prices
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