I ordered on the mobile app not knowing they don’t have plastic cups here. It was jam packed busy so 30 min later I asked about our drinks and the lady rudely said they’ve been sitting here (in the hot paper cups). The customer service was nonexistent.
Atmosphere: 1
Food: 1
Service: 1
shea keeney
8/31/2025 - Listed opening time is 8:00 am, but it’s now 8:10 and the doors are still locked. We tried going in at 8:03, but the two people inside have continued to ignore us while sitting in the dark with the lights off.
Atmosphere: 1
Food: 1
Service: 1
Selyn Kotonaru
People was nice, especially the lead. I feel like home, everyone say hi, welcome.... This remember me Mexico
Atmosphere: 4
Food: 5
Service: 4
Thomas J
Incorrect drink, took five minutes to finish taking my order (it was a frappe and a cake pop)
Atmosphere: 2
Food: 2
Service: 2
Megan Martinez
Given that this Starbucks is on a college campus, you'd expect a more efficient operation with better-trained staff; especially since high volume is to be expected. Yet, this location is frequently out of essential supplies first thing in the morning. The wait time for orders is excessive, only to receive incorrect orders more than half the time, Disappointing experience overall.
Atmosphere: 1
Food: 1
Service: 1
Lisa Brown
Got the milk in my drink wrong when I clearly asked for oat milk then loudly said behind the counter that I didn’t ask for it when I get the same thing everytime.
Estrella Fuentes
This is the worst starbucks I have ever been to i had to have them redo my drinks 2 times and they still didn't do it right I am very unhappy and would not recommend
Atmosphere: 1
Food: 1
Service: 1
Alyssa M
My visit was on May 18th at 10am and the baristas were all so amazing and sweet!
Atmosphere: 5
Food: 5
Service: 5
Randall Leese
Sidewalk seating is nice, service is sub-par
Maureen O'Neill
So how are people supposed to know in advance that a Starbucks does or does not redeem points or rewards? This location doesn’t, even though It came up when I googled “Starbucks that redeem rewards.” Found this out after 10 minutes in line, and then an additional 5 minutes explaining to a barista how to make a steamer. And it was really surprising because it’s a large café in downtown Phoenix and it’s not at an airport or in a grocery store or someplace where I would expect that. Not a happy birthday. I rarely go to Starbucks anymore and now I will really avoid them. Rewards program is BS.
I went to the Starbucks in front of my university because it looked stylish, but the interior was stylish, but the staff's attitude was really bad😭 Even though I was ordering according to the menu, they didn't listen to me at all, so it became a hassle, so I ordered a vanilla Frappuccino. lol It was difficult to hear what the clerk was saying, as he spoke in a very low voice, so I replied randomly and was served with a large serving of whipped cream! ! I was actually planning to relax at Starbucks, but I couldn't use Wi-Fi and the Frappuccino was too sweet, so I went back to the hotel.
Atmosphere: 2
Food: 2
Service: 1
Donald Morckel
They don't know how to make cinnamon dolce Latte
Tyler Hennessey
Clean and nice looking store. Staffwaant very friendly. I said good morning and they just looked at me like i waa from outer space.
Atmosphere: 4
Food: 5
Service: 4
Sandra Iapaluccio
Staff is very confused and everyone’s first day? Two older lady managers re-stocking bagels in the front of the store when there’s about 30 ppl in line and one person making coffees. I’ve never experienced such a slow Starbucks and they don’t care you’re waiting.. finally when I was waiting for my order they said they had no coffee…
April Walton
Each time I have gone here the customer service is quite poor. Just because majority of customers are students does not mean we do not deserve quality service. My drink was made incorrectly twice and ended up just having to leave to get to class on time with the wrong drink I did not pay for. Their service and timing needs to seriously be addressed as many students and faculty have places to be after getting their order. I am appalled at the service here. Of course they will not care about this review or their poor service because they are one of the only Starbucks on ASU Downtown Campus and clearly do not care about customer service over all.
I ordered on the mobile app not knowing they don’t have plastic cups here. It was jam packed busy so 30 min later I asked about our drinks and the lady rudely said they’ve been sitting here (in the hot paper cups). The customer service was nonexistent.
Atmosphere: 1
Food: 1
Service: 1
8/31/2025 - Listed opening time is 8:00 am, but it’s now 8:10 and the doors are still locked. We tried going in at 8:03, but the two people inside have continued to ignore us while sitting in the dark with the lights off.
Atmosphere: 1
Food: 1
Service: 1
People was nice, especially the lead. I feel like home, everyone say hi, welcome.... This remember me Mexico
Atmosphere: 4
Food: 5
Service: 4
Incorrect drink, took five minutes to finish taking my order (it was a frappe and a cake pop)
Atmosphere: 2
Food: 2
Service: 2
Given that this Starbucks is on a college campus, you'd expect a more efficient operation with better-trained staff; especially since high volume is to be expected. Yet, this location is frequently out of essential supplies first thing in the morning. The wait time for orders is excessive, only to receive incorrect orders more than half the time, Disappointing experience overall.
Atmosphere: 1
Food: 1
Service: 1
Got the milk in my drink wrong when I clearly asked for oat milk then loudly said behind the counter that I didn’t ask for it when I get the same thing everytime.
This is the worst starbucks I have ever been to i had to have them redo my drinks 2 times and they still didn't do it right I am very unhappy and would not recommend
Atmosphere: 1
Food: 1
Service: 1
My visit was on May 18th at 10am and the baristas were all so amazing and sweet!
Atmosphere: 5
Food: 5
Service: 5
Sidewalk seating is nice, service is sub-par
So how are people supposed to know in advance that a Starbucks does or does not redeem points or rewards? This location doesn’t, even though It came up when I googled “Starbucks that redeem rewards.” Found this out after 10 minutes in line, and then an additional 5 minutes explaining to a barista how to make a steamer. And it was really surprising because it’s a large café in downtown Phoenix and it’s not at an airport or in a grocery store or someplace where I would expect that. Not a happy birthday. I rarely go to Starbucks anymore and now I will really avoid them. Rewards program is BS.
Service: 1
Restaurantji Recommends
I went to the Starbucks in front of my university because it looked stylish, but the interior was stylish, but the staff's attitude was really bad😭
Even though I was ordering according to the menu, they didn't listen to me at all, so it became a hassle, so I ordered a vanilla Frappuccino. lol
It was difficult to hear what the clerk was saying, as he spoke in a very low voice, so I replied randomly and was served with a large serving of whipped cream! !
I was actually planning to relax at Starbucks, but I couldn't use Wi-Fi and the Frappuccino was too sweet, so I went back to the hotel.
Atmosphere: 2
Food: 2
Service: 1
They don't know how to make cinnamon dolce Latte
Clean and nice looking store. Staffwaant very friendly. I said good morning and they just looked at me like i waa from outer space.
Atmosphere: 4
Food: 5
Service: 4
Staff is very confused and everyone’s first day? Two older lady managers re-stocking bagels in the front of the store when there’s about 30 ppl in line and one person making coffees. I’ve never experienced such a slow Starbucks and they don’t care you’re waiting.. finally when I was waiting for my order they said they had no coffee…
Each time I have gone here the customer service is quite poor. Just because majority of customers are students does not mean we do not deserve quality service. My drink was made incorrectly twice and ended up just having to leave to get to class on time with the wrong drink I did not pay for. Their service and timing needs to seriously be addressed as many students and faculty have places to be after getting their order. I am appalled at the service here. Of course they will not care about this review or their poor service because they are one of the only Starbucks on ASU Downtown Campus and clearly do not care about customer service over all.
Atmosphere: 2
Food: 2
Service: 1
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