Please someone from operations check this place. I have never waited so freaking long. I’m just so upset. Everytime I come to this Starbucks bc I always hope this is just once in a while, but that’s not the case.
I always takes 5-10 mins to get drinks out. I can’t ever figure it out.
A month ago there was two cars ahead of me who ordered one drink each. Same with me and it took. 12 mins to get my drink. Right now just took 6 mins and only 1 car ahead of us. It’s wild that this is consistent. This has happened times before as well whilst going here. So we go inside a lot bc it’s walking distance.
They are amazing inside but the fact that it happens constantly in the drive through where we need to be more quick. And 5-10 mins sounds not long but in a coffee drive through is wild. I’m so upset bc I’m constantly set back and late bc I have to take the time into account of sitting for them.
Atmosphere: 4
Food: 5
Service: 1
Robert White
If Starbucks employs did not act like like 5 year old it would be better.
Atmosphere: 5
Food: 5
Service: 5
Phoenix SkyBurger
Clean, nice location. Not the greatest customer service.
Atmosphere: 5
Food: 3
Service: 1
Donna D
Tried something new today#2 caramel ribbon crunch’s, grande. It was very little taste to them very little caramel and almost no crunch on top.
Atmosphere: 4
Food: 2
Service: 4
Stephen P
Maybe the worst Starbucks in the area. Drinks are consistently worse than other locations, service is fine. Final straw is (today) the baristas decided to use a paint marker to write on the plastic cups, permanently staining our clothes and hands. We're also pretty sure certain baristas self-tip on the pad through the drive thru - will investigate further.
Atmosphere: 3
Food: 2
Service: 2
Truth Hurts
Good location! Service was quick and friendly!!
Atmosphere: 3
Food: 4
Service: 5
Jeff Dooley
Employees were very helpful to find the perfect beverage container. Everyone was friendly and created a welcoming atmosphere.
Rick Blake
Nice store, lots of people doing good things there
Rich Kingdon
Ordered from the mobile app. Coffee and a grilled cheese on sourdough. Got there, they told me they were out of the sourdough sandwiches. Didn't offer me another item, just gave me a card worth $4 (he told me he put $5 on it!) for a $7.55 sandwich. I assumed the card was for my trouble and the sandwich cost would be credited back to my account. But nope! I went to a different store, and had to pay AGAIN for the sandwich (with a $4 discount from the card). Why should I pay twice (or more correctly, 1.5 times) for the same freaking sandwich???
Jennifer Johnson
I dont know which Starbucks I called, but I stopped back in a few hrs after calling for them to remake my Stars-paid hot chocolate with whip + caramel sauce. I saw the girl pour the hot drink from a trente cup into my personal cup, plus I couldnt taste the caramel. My remake- just a smaller hot chocolate. Did you know milk dissolves stuff? Im getting paranoid about milks. One place I worked- she didnt put them back in the fridge and left them out caps off. The country is now lactose-free gluten-free, for some reasons..
Great Atmosphere and the staff is just a delight - great work space with lots of seating and cozy.
J X
Manager went above and beyond when I asked for not warmed croissants and was handed warmed croissants. He fixed it, and them for free. The 3 stars is because I’ve been back a few times after and customer service wasn’t great. Starbucks also changed the matcha recipe and it’s nasty now.. will be going elsewhere for matcha and better service I guess
Torii Cadena
The staff here is always very kind, even when busy. My mobile orders have been correct and timely. I love working here when I have to get out of the house as well.
Atmosphere: 5
Food: 5
Service: 5
Cynthia Reinke
What Starbucks,. I was just at one today, and 6 days ago,? 🤔 Today is November 30th 2024 I thought that I would try this one again, NOT happy, unfriendly & I ordered one of my drinks with No ice & They put ice in it, I spent about $25.00
Wheelchair accessibility: Nice
Atmosphere: 2
Food: 1
Service: 1
Holly Abdoo
I placed an order for a Venti Caramel Brulee Latte. I always ask for the blonde shots because I get a stomach ache from the regular house shots. I got a stomach ache just from drinking a couple sips. I brought the drink in on the following day on my day off. I told the manager nLarrence what happened and he proceeded with a unprofessional and unsimpathetic tone and refused to remake my drink. He said, I should have called the store. I told him I called C.S.. He said, that has nothing to do with us. He also said, I needed to bring the drink in yesterday. I explained that I was working and also had a stomach ache from the drink. I explained Today is my only day off. I brought the drink in a proof because I didn't receive a Receipt. However, I didn't receive a receipt.
Please someone from operations check this place. I have never waited so freaking long. I’m just so upset. Everytime I come to this Starbucks bc I always hope this is just once in a while, but that’s not the case.
I always takes 5-10 mins to get drinks out. I can’t ever figure it out.
A month ago there was two cars ahead of me who ordered one drink each. Same with me and it took. 12 mins to get my drink. Right now just took 6 mins and only 1 car ahead of us. It’s wild that this is consistent. This has happened times before as well whilst going here. So we go inside a lot bc it’s walking distance.
They are amazing inside but the fact that it happens constantly in the drive through where we need to be more quick. And 5-10 mins sounds not long but in a coffee drive through is wild. I’m so upset bc I’m constantly set back and late bc I have to take the time into account of sitting for them.
Atmosphere: 4
Food: 5
Service: 1
If Starbucks employs did not act like
like 5 year old it would be better.
Atmosphere: 5
Food: 5
Service: 5
Clean, nice location. Not the greatest customer service.
Atmosphere: 5
Food: 3
Service: 1
Tried something new today#2 caramel ribbon crunch’s, grande. It was very little taste to them very little caramel and almost no crunch on top.
Atmosphere: 4
Food: 2
Service: 4
Maybe the worst Starbucks in the area. Drinks are consistently worse than other locations, service is fine. Final straw is (today) the baristas decided to use a paint marker to write on the plastic cups, permanently staining our clothes and hands. We're also pretty sure certain baristas self-tip on the pad through the drive thru - will investigate further.
Atmosphere: 3
Food: 2
Service: 2
Good location! Service was quick and friendly!!
Atmosphere: 3
Food: 4
Service: 5
Employees were very helpful to find the perfect beverage container. Everyone was friendly and created a welcoming atmosphere.
Nice store, lots of people doing good things there
Ordered from the mobile app. Coffee and a grilled cheese on sourdough. Got there, they told me they were out of the sourdough sandwiches. Didn't offer me another item, just gave me a card worth $4 (he told me he put $5 on it!) for a $7.55 sandwich. I assumed the card was for my trouble and the sandwich cost would be credited back to my account. But nope! I went to a different store, and had to pay AGAIN for the sandwich (with a $4 discount from the card). Why should I pay twice (or more correctly, 1.5 times) for the same freaking sandwich???
I dont know which Starbucks I called, but I stopped back in a few hrs after calling for them to remake my Stars-paid hot chocolate with whip + caramel sauce. I saw the girl pour the hot drink from a trente cup into my personal cup, plus I couldnt taste the caramel. My remake- just a smaller hot chocolate. Did you know milk dissolves stuff? Im getting paranoid about milks. One place I worked- she didnt put them back in the fridge and left them out caps off. The country is now lactose-free gluten-free, for some reasons..
Restaurantji Recommends
Great Atmosphere and the staff is just a delight - great work space with lots of seating and cozy.
Manager went above and beyond when I asked for not warmed croissants and was handed warmed croissants. He fixed it, and them for free. The 3 stars is because I’ve been back a few times after and customer service wasn’t great. Starbucks also changed the matcha recipe and it’s nasty now.. will be going elsewhere for matcha and better service I guess
The staff here is always very kind, even when busy. My mobile orders have been correct and timely. I love working here when I have to get out of the house as well.
Atmosphere: 5
Food: 5
Service: 5
What Starbucks,. I was just at one today, and 6 days ago,? 🤔 Today is November 30th 2024 I thought that I would try this one again, NOT happy, unfriendly & I ordered one of my drinks with No ice & They put ice in it, I spent about $25.00
Wheelchair accessibility: Nice
Atmosphere: 2
Food: 1
Service: 1
I placed an order for a Venti Caramel Brulee Latte. I always ask for the blonde shots because I get a stomach ache from the regular house shots. I got a stomach ache just from drinking a couple sips. I brought the drink in on the following day on my day off. I told the manager nLarrence what happened and he proceeded with a unprofessional and unsimpathetic tone and refused to remake my drink. He said, I should have called the store. I told him I called C.S.. He said, that has nothing to do with us. He also said, I needed to bring the drink in yesterday. I explained that I was working and also had a stomach ache from the drink. I explained Today is my only day off. I brought the drink in a proof because I didn't receive a Receipt. However, I didn't receive a receipt.
Atmosphere: 3
Service: 1
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