I don't understand what's so difficult about handling a cup so that you're not touching people's lid that they're expected to drink from, but clearly, it's a difficult concept. I've even reported this location to corporate. No improvement.
Atmosphere: 1
Food: 1
Service: 1
Tuli
I'm genuinely shock by the lack of care and respect shown by this Starbucks location (51st Ave baseline, Laveen, AZ) toward its customers. This store used to offer two restrooms for customer use, but since reducing it to a single stall, the facility has been consistently filthy. Every time I enter, the RESTROOM IS DISGUSTING—the floor, sink, and walls are all visibly DIRTY, with what looks like MOLD growing around the base edges. The toilet itself is often covered in WASTE. I’ve visited at different times of the day, from open to close, and not once have I seen anyone cleaning it, let alone performing a deep clean to make it acceptable for use.
During a recent visit with a group, I asked an employee if she could clean a table that was visibly dirty, thinking it was a reasonable request. Instead, she tossed a towel on the counter and told me to "use this"—a shockingly rude and unprofessional response. It was a young, short female employee who seemed completely disinterested, date is (11/10/24), as if both her job and the customers were an annoyance. This is far from the standard of service customers expect, and I am deeply disappointed by the complete disregard for basic cleanliness and respect for patrons. *****I hope the franchise owner of this location and corporate office truly look at this and take action. *****
For the record, there were a Starbuck's employee name B.J. who were incredibly helpful, friendly, and professional. He personally made sure our table and floor area were clean, stepping up when the other employees refused to assist.
Service: 1
Nikki Phou
Love all staff members and all staff are so friendly. I always get my drinks right❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach Feta & Egg White Wrap
David Damron
After I noticed the pink haired girl who sat my drink down, having her hand all over the lid where I'm supposed to drink from, I asked for a new lid. How do I know when the last time she washed her hands? She then proceeded to tell me that everyone puts their hands on the lids. I then told her that's a little gross. All I got in return was, "Oh well, I don't know what to tell you."
This situation could have been handled much better on her end, and not only did she handle it the worst, but she doubled down and repeated it like 3 times.
Not to mention, the staff needs to be conscious about where they place their hands when handling people's order.
Atmosphere: 3
Food: 4
Service: 1
Bonny Knowlton
So why does the website for this location say that there is a drive-thru? Plus the indoor seating is very limited. Most people that I see come in stand off to the side and wait for their drink and then leave. So if you want a nice indoor seating area I would suggest go a little farther down Baseline to 59th avenue and there's a very nice location there.
Mariana M Gonzalez
I always order my coffee here and I love them, I understand that it’s a busy location, I couldn’t get my coffee because it made me late for work and it is impossible to contact them over the phone to get a refund or cancel order, also my app showed that my order was ready to go and I was there waiting for it, looked at all the orders for another 2 minutes and my coffee was not there at the pick up table. Just a bad day I guess. No coffee and no refund.
Millie Bandin
Not so great on drinks
Atmosphere: 2
Food: 1
Service: 1
Peter Conner-Estrada
Latest 7/4/24 LGBTQ-but not friendly. Some baristas are wonderful and others ask "Are you going to order anything?", if you ask for ice and water. I ordered a pairing meal and was ready to pay with my app and credit card, when the man asked "Aren't you going to eat anything?" I give up on people...no logic to their thinking. Inside is grimey and dirty furniture, needs a good remake, remodel, facial or at least a thourough cleaning Old review-Sometimes good products and services, sometimes bad, always over priced.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Chicken Maple Butter & Egg Sandwich
Dulce Moreno
Everytime i order from here the drinks are not good ?. Everything else is. Need more flavor. I order a matcha lavander today and it was bland it taste like just water ?. Best drinks and ice would be from 35th ave and baseline
Atmosphere: 5
Food: 5
Service: 5
Sonia Bataz
Just left Starbucks ! Love Joe’s from morning service he was super nice and patient I had to leave a rating :)
Thank you so much to the very valuable employee, Joe. My car battery died this morning. Unfortunately, the people who parked next to me said they did not want to help me to jump my battery ( I had jumper cables). So while the store was very busy) I asked if any of the employees could assist me. Joe, without hesitation, asked his fellow coworker if he could assist me. Thank you so much Joe, you are very much appreciated.
Atmosphere: 5
Food: 5
Service: 5
A “CHET” ANGUIANO
The staff is always friendly and helpful. If my drink is to my liking they fix it right way
Atmosphere: 5
Food: 5
Service: 5
Melissa Woodforlk-Whyte
This was my first time at this location. There is no drive thru. The customer service was good. No name called. Called out order. I recommend this location if you don't want drive thru.
PB Clark
Great welcome when I came in was helped a soon as I came in. Drinks was great for our long drive ahead I appreciate the good conversation and kind words
Atmosphere: 5
Food: 5
Service: 5
Jennifer Rodriguez
Always friendly and fast too! Also, to the girl working the delivery counter and the guy who has helped me numerous times, thank you for dealing with my awkwardness! ?? I never mean to rush y'all, but thank you for being one of my favorite places to pick up orders from in this area! ?
I don't understand what's so difficult about handling a cup so that you're not touching people's lid that they're expected to drink from, but clearly, it's a difficult concept. I've even reported this location to corporate. No improvement.
Atmosphere: 1
Food: 1
Service: 1
I'm genuinely shock by the lack of care and respect shown by this Starbucks location (51st Ave baseline, Laveen, AZ) toward its customers. This store used to offer two restrooms for customer use, but since reducing it to a single stall, the facility has been consistently filthy. Every time I enter, the RESTROOM IS DISGUSTING—the floor, sink, and walls are all visibly DIRTY, with what looks like MOLD growing around the base edges. The toilet itself is often covered in WASTE. I’ve visited at different times of the day, from open to close, and not once have I seen anyone cleaning it, let alone performing a deep clean to make it acceptable for use.
During a recent visit with a group, I asked an employee if she could clean a table that was visibly dirty, thinking it was a reasonable request. Instead, she tossed a towel on the counter and told me to "use this"—a shockingly rude and unprofessional response. It was a young, short female employee who seemed completely disinterested, date is (11/10/24), as if both her job and the customers were an annoyance. This is far from the standard of service customers expect, and I am deeply disappointed by the complete disregard for basic cleanliness and respect for patrons.
*****I hope the franchise owner of this location and corporate office truly look at this and take action. *****
For the record, there were a Starbuck's employee name B.J. who were incredibly helpful, friendly, and professional. He personally made sure our table and floor area were clean, stepping up when the other employees refused to assist.
Service: 1
Love all staff members and all staff are so friendly. I always get my drinks right❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach Feta & Egg White Wrap
After I noticed the pink haired girl who sat my drink down, having her hand all over the lid where I'm supposed to drink from, I asked for a new lid. How do I know when the last time she washed her hands? She then proceeded to tell me that everyone puts their hands on the lids. I then told her that's a little gross. All I got in return was, "Oh well, I don't know what to tell you."
This situation could have been handled much better on her end, and not only did she handle it the worst, but she doubled down and repeated it like 3 times.
Not to mention, the staff needs to be conscious about where they place their hands when handling people's order.
Atmosphere: 3
Food: 4
Service: 1
So why does the website for this location say that there is a drive-thru? Plus the indoor seating is very limited. Most people that I see come in stand off to the side and wait for their drink and then leave. So if you want a nice indoor seating area I would suggest go a little farther down Baseline to 59th avenue and there's a very nice location there.
I always order my coffee here and I love them, I understand that it’s a busy location, I couldn’t get my coffee because it made me late for work and it is impossible to contact them over the phone to get a refund or cancel order, also my app showed that my order was ready to go and I was there waiting for it, looked at all the orders for another 2 minutes and my coffee was not there at the pick up table. Just a bad day I guess. No coffee and no refund.
Not so great on drinks
Atmosphere: 2
Food: 1
Service: 1
Latest 7/4/24 LGBTQ-but not friendly. Some baristas are wonderful and others ask "Are you going to order anything?", if you ask for ice and water. I ordered a pairing meal and was ready to pay with my app and credit card, when the man asked "Aren't you going to eat anything?" I give up on people...no logic to their thinking. Inside is grimey and dirty furniture, needs a good remake, remodel, facial or at least a thourough cleaning Old review-Sometimes good products and services, sometimes bad, always over priced.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Chicken Maple Butter & Egg Sandwich
Everytime i order from here the drinks are not good ?. Everything else is. Need more flavor. I order a matcha lavander today and it was bland it taste like just water ?. Best drinks and ice would be from 35th ave and baseline
Atmosphere: 5
Food: 5
Service: 5
Just left Starbucks ! Love Joe’s from morning service he was super nice and patient I had to leave a rating :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Thank you so much to the very valuable employee, Joe. My car battery died this morning. Unfortunately, the people who parked next to me said they did not want to help me to jump my battery ( I had jumper cables). So while the store was very busy) I asked if any of the employees could assist me. Joe, without hesitation, asked his fellow coworker if he could assist me. Thank you so much Joe, you are very much appreciated.
Atmosphere: 5
Food: 5
Service: 5
The staff is always friendly and helpful. If my drink is to my liking they fix it right way
Atmosphere: 5
Food: 5
Service: 5
This was my first time at this location. There is no drive thru. The customer service was good. No name called. Called out order. I recommend this location if you don't want drive thru.
Great welcome when I came in was helped a soon as I came in. Drinks was great for our long drive ahead I appreciate the good conversation and kind words
Atmosphere: 5
Food: 5
Service: 5
Always friendly and fast too! Also, to the girl working the delivery counter and the guy who has helped me numerous times, thank you for dealing with my awkwardness! ?? I never mean to rush y'all, but thank you for being one of my favorite places to pick up orders from in this area! ?
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